How to File a Citation Appeal
To appeal a parking citation come to the Campus Safety office (X8) at the Valencia campus or the switchboard (502-A) at the Canyon Country campus to fill out an appeal form. Your appeal will be submitted and then reviewed by a independent contractor not affiliated with the college. A response is mailed back to you within two weeks. Citations that are upheld must be paid within 15 days of the date mailed to you. If you disagree with the Appeals Officer decision you may request a mail- in or in person review of the citation by a hearing officer within 21 days of the date that the appeal was mailed back to you. To request a hearing call (661) 362-3229 or come in to the Campus Safety office.
The following does not constitute good cause to void or dismiss citations. Appeals based solely on these reasons will not be considered.
- Forgot to display parking permit
- Lack of knowledge of the regulation
- Other vehicles parked improperly
- Late to class or appointment
- Disagreement with, or inability to pay the parking penalty
College of the Canyons contracts with a processing company that handles the payment and processing of our citations. Their information is as follows:
College of the Canyons
Parking Citation Service Center
Phoenix Group Information Systems
P.O. Box 11923
Santa Ana, CA 92711
Pay online: www.paymycite.com/coc
Pay by phone: 1-888-238-3642
A convenience fee of $3.95 applies to all credit card payments
Payment Plans may be available: For more information please call 1-661-362-3229 or visit www.paymycite.com/coc
How to Request a Hearing
If you are requesting a hearing review, you must do so through the campus safety office within 21 days of receiving your appeals outcome. Prior to your hearing you must pay a retainer fee which will be applied to the citation if it is upheld. If your citation is dismissed you will be refunded the retainer fee within two weeks from Santa Clarita Community College District. Appointments are then scheduled with the hearing officer who is an independent outside contactor not affiliated with the college. You may meet with the hearing officer in person or send additional information in writing for his review at the time of your appointment.
Ticket Payment Waiver
Payment Waiver may be available to you if your appeal has been upheld and you wish to request a hearing but are unable to pay the required fine(s). If you are subsequently found liable at the hearing, you must pay the total amount of the parking citation plus any delinquency fees.
Request a Fee Waiver form. You must supply the College with satisfactory proof of your inability to pay the amount due by submitting their requested documentation.
Note: The documents that you submit will not be returned to you. Please only send copies and keep a full set of originals for your files. This information must be submitted within 21 days of the date of your review letter. If your proof is accepted, a hearing will be scheduled and you will be notified.
The College provides personnel to patrol the parking lots. However, persons parking on District property do so at their own risk. Santa Clarita Community College District does not assume any responsibility for loss or damage to vehicles or their contents while parked anywhere on District property.