Emergency Operations Plan (EOP)
Hostage Situation

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The initial 45 minutes is the most
dangerous. Follow instructions, be alert and survive.
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Be patient. Time is on your side. Try to remain calm.
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The captor is emotionally unbalanced.
Do not make mistakes which could jeopardize your well-being.
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Avoid drastic action and behavior.
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Don’t speak unless spoken to and then
only when necessary. Don’t talk down to the captor, who may be in an agitated
state. Comply with instructions.
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Maintain eye contact with the captor
at all times if possible, but do not stare.
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Treat the captor respectfully. Avoid
appearing hostile. Avoid arguments. Avoid speculating.
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The personal safety of others may
depend on your memory.
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Be prepared to talk to the police on
the telephone.
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If medication, first aid or restroom
privileges are needed by anyone, say so. Captors in all probability do not want
to harm persons held by them.
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