Distance Learning at College of the Canyons

Blackboard Support
       LOGIN
I am having some problems with Blackboard. Is there anything I can try on my own?

Sometimes, one Internet browser will have problems with Blackboard while another will work great.  If you are having problems that are not proving easy to solve, you may want to consider downloading another Internet browser.  Below are the links to the most common browsers:

I am enrolled in class. Why can't I log into Blackboard?

After you register for an online or hybrid course it may take 24-48 hours for your Blackboard account to be created. Please continue attempt logging into the course. If after 48 hours you are still unable to obtain access, please contact your instructor.

How do I change my password?

Go to TOOLS and select “Personal Information.” Then click on the “Change password” tab. After re-entering your password, click “submit” to finalize the change. 

I forgot my password. What do I do?

 I am in Blackboard, and I don’t see my class listed, or it says “no courses found.” What do I do?
How do I send files to my instructor?

Your instructor will tell you how to submit your assignments. Some will prefer them sent as an attachment to an email. Others will insist that you send the assignments via digital dropbox on the Blackboard website. The digital dropbox is located in the TOOLS section.  

When using the digital dropbox, do I have to send the assignment as an attachment, or can I cut-and-paste my assignment  into the Comments box?

You will have previously saved the assignment as a file. Attach it in the appropriate space. The Comments box is for adding a description of the file.

How does the instructor read the files in my digital dropbox?

Your instructor cannot read the files that are in your digital dropbox. If you have “added” the files, they are there for your eyes only. You must “send” the files to your instructor for him/her to be able to read them.
First, make sure you are registered in the class. You may do this online or by contacting Admissions and Records or your instructor.  Although many courses are available on the first day of the semester, instructors may have chosen another date to begin the class. Check the online class schedule to find the first day of class.

If you know you are in the course, and it still does not appear online, please contact your instructor. In rare circumstances the class has not been made available to students, and your instructor must “open” the class.

There is a chance your course is not being offered in Blackboard. Please read your instructor’s course description Some instructors use CourseCompass, ETUDES, or programs on CD. The information should be in the course description.
If you have forgotten your password you will have to contact your instructor to have it changed. They will re-set it to “student” or to another word decided upon. Then follow the directions above to change the word to something you will remember.

How do I know if my instructor received the file that I sent through the digital dropbox?

If you have sent your instructor the file correctly, a screen will pop up that states:

Receipt: Success
test The file has been sent to the selected users with role of Instructor.

I sent my instructor a file in my digital dropbox, but he can’t find it. What’s wrong?
What is my Blackboard email address?

Go to TOOLS and select “Personal Information.” Then click on the “Edit personal information” tab. Enter your new email address here. Click “submit” when finished to finalize the change. You may also change your email address in the My Institution tab.

How does the Blackboard email system work?

To send email, go to the COMMUNICATION tab and click on “Send Email.” Select the participants you want to send the email to (instructor only, all class participants, or individual participants), create the email and click “submit.” Email will be delivered to the email address on file in Blackboard.

 How do I send an email to my instructor only, through Blackboard?
There is an “Instructor only” button on the Blackboard email site.

There are two buttons in the digital dropbox; “add file” and “send file.” Adding a file merely deposits in your digital dropbox for safekeeping. For your instructor to see the file you must send the file. Your instructor is not able to look into your dropbox for the assignment. 

 Another reason your instructor may not be able to receive the assignment is that you may have included a # sign (i.e. “Assignment #1”). The HTML code is not acceptable to Blackboard, and your file will not be sent.