Technical Support

 
HOW TO CONTACT US
If you need assistance from Computer Support Services or Audio Visual, please Contact Us for Support.
 
HOW TO SUBMIT A WORK ORDER
You can submit a work order to Computer Support Services or Audio Visual by sending an email to helpdesk@canyons.edu.
 
HOW TO REVIEW THE STATUS OF YOUR WORK ORDER
You can submit review the status of your work order through TrackIT!, our Online Work Order System.  Access is currently restricted to on campus computers only.
 
REMOTE HELP
In the event that a Help Desk technician needs to connect to your computer in order to resolve your problem, the technician, during your support call, will provide you with a PIN code to enter into the following field: 
 
 

 
YOUR CONNECTION INFORMATION
The following information details the specifics of your Internet connection and can assist the Help Desk technician in the resolution of your problem.  The Help Desk technician may request this information from you: