Frequently Asked Questions (FAQ) 


Service-Learning Questions
Q: What is Service-Learning?
A: Service-learning is a teaching and learning strategy that integrates meaningful community service with instruction and reflection to enrich the learning experience, teach civic responsibility, and strengthen communities.
Q: Can anyone sign up for Service-Learning?
A: Service-Learning must be offered to you through a class you are enrolled in.
Q: How do I sign up for Service-Learning?
A: You must attend an orientation or schedule an appointment with a Service-Learning staff member. During orientation, each step of the process is explained and this is where you will learn how to get started on a project.
Q: What is the best way to contact Service-Learning?
A: Email is the best way to contact the Service-Learning Office. (servicelearning@canyons.edu)
Q: What if I want to turn in my Service-Learning paperwork and the office is closed, what do I do?
A: Please turn in your paperwork to Switchboard, located in BONH – 241.
*Disclaimer:  Please note that when turning in your paperwork to Switchboard, it is your responsibility to follow up and track your paperwork with the Service-Learning Staff.  If we do not receive it or something happens within the process, you will be required to fill out another form.*
Q: Where do I find the list of agencies for my Service-Learning project?
A:  The list of agencies is found on our Service-Learning website, in the tabs called “Agency Partners”.  You can choose to look for agencies either by category or directory.  Click on following link sto have access to our agencies:
Q: What is a New Service-Learning Student?
A: A “New Service-Learning Student” is a student that has not participated in the Service-Learning program before.
Q: What is an Experienced Service-Learning Student?
A: An “Experienced Service-Learning Student” is a student that has participated in the Service-Learning Program more than once.
Q: If I am an Experienced Service-Learning Student, do I need to attend a New Student Orientation?
A: No, you do not need to attend a New Student Orientation.  However, you must call the Service-Learning Office and make an appointment with a Service-Learning Staff.
Q: What is a 4th Semester Nursing Student?
A: A “4th Semester Nursing Student” is a student that is currently enrolled in College of the Canyons’ Nursing Program and is in their 4th Semester.
Q: If I am a 4th Semester Nursing Student, do I need to attend a New Student Orientation?
A: No, you do not need to attend a New Student Orientation.  However, you must call the Service-Learning Office and make an appointment with a Service-Learning Staff.
Q: How long does a New Student Orientation take?
A:  An orientation takes approximately 45 minutes.
Q: How do I sign up to attend a New Student Orientation?
A: If you are a NEW STUDENT, click on the following link, containing the Orientation Schedule for the Fall Semester. 
If you are an EXPERIENCED STUDENT or a 4TH SEMESTER NURSING STUDENT, please call the Service-Learning Office at 661-362-3231 or email at servicelearning@canyons.edu to set up an appointment with a staff member. 
Q: Can I put Service-Learning on a transcript?
A: Yes, you can put Service-Learning on your Student Development Transcript.  Click on the link below to find out more information:
 
Project Questions
Q: Once I've signed up, how long does it take to complete a Service-Learning project?
A: That depends on a few things: when you get started, how motivated you are, and the number of hours your project requires. If you take the orientation the first week they are offered, obviously you will have the maximum amount of time in the semester to complete your project. But if you wait until the placement form is due, you will have only 7 weeks to complete your project.
 
Q: Where do I find the hour requirement for my project?
A: The parameters of your Service-Learning project are set by your instructor; he/she decides which organizations your class will work with, how many hours you must do and how your Service-Learning project will "count" towards your grade in the course. Check your syllabus or contact your instructor for more information about your class's parameters including hours required. 
Q: If I am completing 2 projects, do I have to complete the hour requirement for each class?
A: Yes, for example, if you have a 15 hour requirement for an English class and a 20 hour requirement for a biology class, you must complete a total of 35 hours to receive full credit for each of your projects.
Q: Can I use the same agency for 2 projects?
A: Yes, as long as the agency is approved by your instructors.  Y
ou are allowed to complete your hours at two different agencies as long as you meet your class hour requirement as well as the agency requirement.  However, you need to fill out A SEPARATE PLACEMENT FORM AND TIME LOG for EACH agency.

Q: What if I can't complete my project?
A: It is your responsibility to let the agency know you will no longer be able to continue working with them. Remember, our non-profit agencies depend on volunteers to help them operate and provide services to the community, so please let them know as soon as possible so they can fill your spot with another volunteer.
Q: How do I know when everything is due?
A: Click here for Deadlines.

Q: Where do I turn in my forms for my Service-Learning project?
A: The Service-Learning office located in the Student Center, room 123 (Valencia Campus)
The Canyon Country Campus Switchboard Operator - Quad 5, room 502A 
Agency Questions

Q: What if I can't find an agency to work with?
A: Please let the Service-Learning staff know if you need help with finding an agency.

Q: What if I already volunteer with an agency that is not on the Service-Learning list of agencies, can I complete my project with them?
A: No, because each agency we offer to our students has signed a partnership contract with the college. A list of acceptable agencies can be found on the Service-Learning website.
Q: Can I choose any agency to work with as long as it is on the Service-Learning list?
A: Your instructor has selected a list of relevant agencies for you to complete your project; however, your instructor may approve an agency that is not included on his/her list, but is on our complete list of agencies. Check with your instructor to see if he/she will accept the agency you've selected.
Ask your Professor if you are allowed to complete your service hours at the agency of your preference from our directory.  Please keep in mind that the agencies listed on your Professor’s page were chosen carefully to meet the criteria incorporated in the class. Click here to find your Professor's List of Agencies.
Q: What if I can't get in touch with an agency?
A: If you are having difficulties contacting an agency, please stop by the Service-Learning office (STCN-123) and we will assist you with contacting them. Remember, agencies may take a few days to get back to you. We suggest you follow up with a call or an email 3-4 days after you have made your first contact. Don't let more than 2 weeks go by before you make another attempt to contact; you have a limited amount of time to complete your project and procrastination is not an excuse.
If you still have not heard back from the agency, choose another agency to complete your Service-Learning project.
Q: What if I have a problem with my agency?
A: Please contact us immediately at (661) 362-3231. The relationships between students and agencies are very important to us.
Q: What if my agency can't give me the amount of hours I need to complete my project?
A: With permission from your instructor, you can complete your hours with more than one agency or you can look for another agency that offers more hours. 

Q: Can I choose more than one agency to work with?
A: The parameters for Service-Learning projects are set up by the instructors. Please check with your instructor if you'd like to work with more than 1 agency.
Q: Can I continue to work with my agency after I have completed my project?
A: Absolutely, once you've completed your Service-Learning project, you may want to return to the agency as a volunteer.
Q: I started my hours at one agency but it did not seem to work out, can I start at another agency to finish the rest of my hours and work with my schedule?
A: Yes, you are allowed to replace the agency.  However, you must advise the agency that you will no longer be volunteering at their agency.  Make you submit a NEW PLACEMENT FORM AND TIME LOG for the new agency you have selected.
Q: If the agency has a certain hour requirement, do I have to complete the agency’s requirement?
A: You must contact the agency supervisor and ask to see if arrangements can be made for your project.  If the agency cannot reduce their requirement, you must then complete the full requirements or you can select another agency for your project.
Class Requirement Questions

Q: Can I complete a Service Learning project for more than one class?
A: Yes, you will need to complete an online registration form for each class in which you plan to do a Service-Learning project. You can access the online registration form during the orientation or on our website.
Policy Questions

Q: What if I get sick and can't make it to my agency?
A: It is your responsibility to contact the agency as soon as possible to let them know you will not be in due to your illness. 
Q: What if I forget to turn in a form on the due date?
A: Please contact the Service-Learning office to discuss your options.
Q: Can I choose to participate in Service-Learning in the middle of a semester?
A: There are several deadlines to be met for Service-Learning students before mid-semester. Your successful participation depends on meeting these deadlines. If you have more concerns regarding participation, please stop by the Service-Learning office (STCN-123).
Q: If Service-Learning is offered in more than two or more courses, can I use the same hours for all of them?
A: No, you are not allowed to use the same hours for multiple courses.  Each hour requirement for each course must be completed and turned in for credit of completion.  Depending on the circumstance and class you are in enrolled in, please contact the Service-Learning Staff for more information.
Q: If I cannot complete Service-Learning, what do I do?
A:  Please contact the Service-Learning Staff and inform then that you will no longer be continuing in the program.  Please make sure that you receive an email or phone call stating that you have been dropped.
Q: If I miss a deadline for Service-Learning, will I be dropped from the program?
A: Please contact Service-Learning as soon as possible.
Q: Am I able to volunteer at any non-profit agency?
A:  No, you are not able to volunteer at any non-profit agency.  Due to liability, you are only allowed to do your service hours at the agencies listed on our website.  Please click on the following link to access these agencies:
Q: What if I missed an orientation, what are the steps I need to take?
A: Please contact the Service-Learning staff as soon as possible.
Q: How do I turn in my Reflection Assignment?
A:  The Reflection Assignment must be uploaded to Pathbrite.  For these instructions, click on the following link.
Q: May I pick up a packet for my friend in the same class as me?
A: No.  Each student is required to attend their OWN orientation as well as receive their own material.
Q:  Can someone else turn in my paperwork for me?
A: No.  Due to student privacy, we highly suggest you turn in your own forms to the Service-Learning office.
*Disclaimer:  Please note that if someone else does turn in your paperwork, it is your responsibility to follow up and track your paperwork with the Service-Learning Staff.  If we do not receive it or something happens within the process, you will be required to fill out another form.*