Frequently Asked Questions

General FAQs

Where can I obtain a new student ID card?

College of the Canyons student ID cards are required upon entry of TLC (with the exception of the Testing Center). ID cards can be obtained through the Office of Student Development (Valencia Campus Student Center, Room 102; Canyon Country Campus, Building 1B).

Does TLC have textbooks I can borrow?

TLC has over 600 textbooks available for student use within the center. If TLC doesn’t have a copy of your book, let us know and we will do our best to get it!

Does TLC have places where a group can study?

Student groups of two to six can reserve a private study room in TLC for one hour at a time. Study rooms are equipped with flat screen TV/computer monitor, PC, lecture recording capabilities and white boards.

Do I have to register for TLC to take advantage of all of it's recources?

As required by Title 5 of California Code of Regulations, in order to utilize TLC services, each term, students must register for the free, non-credit course, NC.TUTR-94.

Where can I park to have better access to the TLC?

There are multiple lots on the COC campus; however, Lot 15 at the South entrance off Rockwell is closest to TLC and library. When coming to TLC for an exam or for tutoring, keep in mind that parking is impacted, so arrive in plenty of time. Please review the campus map as well as further parking information for day passes and other regulations. The Learning Center is located adjacent to the Library in LTLC-126 on the Valencia campus and 306 on the Canyon Country Campus. 

 

Canvas Support

How do I get help when I am having trouble with Canvas?

 Call Canvas Support at 661-362-3344e-mail Canvas support at cvsupport@canyons.edu, or visit The Learning Center (TLC).  Canvas support is available to students when TLC is closed by calling 877-889-9052.

What can the Canvas Support staff help me with?

Canvas Support staff can assist you with passwords and access, guide you through simple navigation of Blackboard/Canvas and answer basic questions. If you are having difficulty finding grades or assignments, issue with quizes or exams, please email your instructor.

I signed up for an online class that starts next week, but I can't find it on Canvas. What should I do?

After you register and pay for your class, it can take up to 24 hours for your Canvas account to be created and or enrolled into your Canvas class. Your course will not show up in Canvas until the first scheduled class meeting. 
If it is not setup within that time frame please contact your instructor ASAP.

 

Testing FAQs

I need to take a test for my online class. What do I need to do?

Students who are enrolled in online/hybrid classes at COC need to make prior arrangements to take exams in TLC at the Valencia campus by making an appointment (click here) well in advance of their testing date. It is strongly encouraged that students make arrangements to take their exam as soon as possible to ensure a guaranteed appointment time; when no additional appointment times are available or if students arrive late to their scheduled appointment time, they will be placed on a waitlist and may not be able to take their exam until space becomes available. Because students have a scheduled appointment, they should take travel time and parking limitations into consideration, ensuring their on- time arrival. Once students have arrived for their exam appointment, they should be prepared to provide a government issued identification and to leave all personal belongings in lockers at the testing reception area; only testing materials specified by the instructor will be allowed into the testing facility. Please see TLC testing information page for additional information.  If you have further questions, email TLCTestProctor@Canyons.edu or call 661-362-3194.

I need to make an appointment to take my test in TLC for an online course I am taking at COC. Where do I make the appointment?

You will need to make your appointment a full 48 hours in advance. Please keep in mind that if you try to make an appointment at 9am on monday for a test at 8am on Wednesday, that is NOT a full 48 hours and you will not be able access the appointment system. To make an appointment, Click Here.

Can I take my test at CCC?

The CCC Testing room is open for make-up exams and DSPS students Monday through Thursday from 9am-6pm during Spring and Fall ONLY. Exams for online classes cannot be accommodated at CCC. Please see TLC testing information page.

Can I take my test at another location?

If you wish to have your COC exam proctored at another institution, please allow 7-10 business days for processing of arrangements. It is the student's responsibility to find a proctor and provide COC staff with the name, organization, phone, fax, and email address of the proposed proctor. Please call 661-362-3194 or email TLCTestProctor@Canyons.edu to begin the process. Due to time constraints, it is highly advisable that students make every effort to take their exams at the Valencia campus. Please see TLC testing information page for additional information.

 

Student Athletes

Where can I see how many hours I have accumulated.

Student athlete hours are reported to coaching staff each Monday for activity the prior week (for Fall and Spring terms). Once you have checked with your coach, if you have questions regarding your hours, please contact Rebecca.Rassool@Canyons.edu.

How do I know how many hours I need to complete for each week or semester?

The number of hours required may vary by sport, so it is always best to check with your coaching staff.

I am required to spend time in TLC.  What am I supposed to do there?

TLC is the place for you to work on academics. TLC staff and tutors are here to help you through every step of your coursework in order to help you succeed and maintain your grades and eligibility for your sport. Time spent in TLC is for academic work.

What is an Athletics Program Mentor?

The Athletics Program Mentor is a member of the coaching staff. The mentor is here to help guide you to resources that you need to succeed as a student, and is here to help you maintain focus on academic activities while in TLC. Please contact Matthew.Crater@Canyons.edu for more information and any additional questions.

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