- Winter FAQ’s for Students
I need to take a test for my online class. What do I need to do?
Students who are enrolled in online/hybrid classes at COC need to make prior arrangements to take exams in TLC at the Valencia campus by making an appointment with the testing staff at (661) 362-3194 well in advance of their testing date. It is strongly encouraged that students make arrangements to take their exam as soon as possible to ensure a guaranteed appointment time; when no additional appointment times are available or if students arrive late to their scheduled appointment time, they will be placed on a waitlist and may not be able to take their exam until space becomes available. Because students have a scheduled appointment, they should take travel time and parking limitations into consideration, ensuring their on- time arrival. Once students have arrived for their exam appointment, they should be prepared to provide a government issued identification and to leave all personal belongings in lockers at the testing reception area; only testing materials specified by the instructor will be allowed into the testing facility.
Can I take my test at CCC?
CCC Testing room hours are Monday/Wednesday 10am-2pm, Tuesday 10am-4pm and Thursday from 10am-6pm in room 305A. CCC testing is for DSPS and make-up exams; exams for online classes cannot be accommodated at CCC.
I am taking an online exam but will be out of the area. Can I take my exam somewhere else?
If you wish to have your COC exam proctored at another institution, please allow 7-10 days for processing of arrangements. It is the student's responsibility to find a proctor and provide COC staff with the name, organization, phone, fax, and email address of the proposed proctor. Please call 661-362-3194 or email TLCTestProctor@Canyons.edu to begin the process.
Will TLC be open for tutoring during the summer session?
TLC will be open for students during the summer session.
How do I access online tutoring?
Students must enroll in The Learning Center section number in order to access online tutoring. To enroll, students should visit the COC website and click on the “MyCanyons” tab. Once logged in to their ‘MyCanyons’ account, students should select ‘add/register’ for classes and follow the prompts to enroll in TLC, entering section number 91633. This class is at no cost to students and is a zero credit class. Once enrolled through MyCanyons, students will automatically be enrolled in Blackboard, which can be accessed from College of the Canyons’ main page under the “Blackboard” tab. From the list of your courses on Blackboard, choose the class titled “2013 SP-NC.TUTR-094-91366: Supervised Tutoring.” Follow the directions on Blackboard to upload a paper or to chat live with a tutor. If you are having difficulties, please email Kimberly.Haglund@Canyons.edu. This service is available for students enrolled in online classes.
How do I submit my essay onto Blackboard?
Log on to the Blackboard website and select the course2013 SP-NC.TUTR-094-91366. Next, click on the ‘submit/retrieve’ tab on the left hand side of the page.
Once I download my essay assignment to Blackboard, how long will it take for a tutor to reply?
Students can expect to get their paper revised within 24-48 hours. The Blackboard page lists hours of operation for online tutoring, so students should consult the Blackboard online tutoring hours when submitting their assignment.
I don’t understand the tutor’s comments on my essay assignment. Can I come into The Learning Center and talk to a tutor about it?
The tutor expressed that I need to correct my MLA in-text citations and works cited page, but I do not know how to make the corrections. Where can I find information and resources to help me?
The Learning Center on-line Blackboard website contains many valuable online resources for student use. Students can find information on MLA, grammar help and many other valuable writing topics under the “writing resources” link. Simply click on “Student resources” on the left side of the Blackboard page and select a topic. Additional information can also be found on TLC website.
Where is the TLC located?
The Learning Center is located on the Valencia campus in LTLC-126 and at the Canyon Country campus in room 306. Student identification is required for all students who wish to utilize services in The Learning Center (TLC), on both the Valencia and Canyon Country Campus. Student ID may be obtained in the office of Student Development, STNC 102.
Where is the best place to park?
Students may park in any lot designated for student parking. Visitors can find day-pass parking permits at kiosks located throughout campus. To see a map of the Valencia campus, please click here and to visit the Canyon Country campus, please click here.
How late is the TLC Lab open?
Hours vary by semester, so please check hours of operation by calling 661-362-3344 or click here for the Valencia campus, and 661-362-3857 or click here for the Canyon Country campus. Exams are NOT given out one hour prior to closing. Click here to go to our testing page.