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FAQ 1) How much lead time must I give Facilities when entering a work order? 2) Can I call Facilities Services and submit my work order verbally? 3) What is considered an emergency? 4) I need to have my phone fixed. What should I do? 5) I entered a phone or facilities work order but have not received a response. Who do I contact? 6) Do I enter a work order for ant or rodent problems? 7) I need to have an event set up. What should I do? 8) My key is broken. Can I come down to Facilities and have it fixed now? 9) I’m moving and need boxes. Can the warehouse provide me with empty boxes from campus deliveries? 10) I need to borrow a tool, extension cord, ladder, etc. Can a maintenance person bring one to me? 11) Where should I send work orders to move furniture or boxes? 12) Where can I get construction-related updates?
1) How much lead-time must I give Facilities when entering a work order? At least five days, but enter your work order as soon as you become aware of your need for services. 2) Can I call Facilities Services and submit my work order verbally? We no longer accept verbal work orders for non-emergency items. The online work-order system is set up to allow your administrator to first review and approve your request before being sent to the Facilities Services Department. This helps to keep your administrator in the communication loop. 3) What is considered an emergency? Broken glass, spills of any kind, doors that will not secure, etc. Anything that will put the students and staff in danger is considered an emergency. Please call Ext. 3227, the switchboard or the Security Department at Ext. 3229 to report an emergency. Routine maintenance items must be submitted through the online work-order system. 4) I need to have my phone fixed. What should I do? The Telecommunications Department is a subdivision of the Facilities Services department. You will need to enter a Telephone Work Request via the online work-order system. 5) I entered a phone or facilities work order but have not received a response. Who can I contact? For telephone requests, please contact Fred Howland at Ext. 3000. For Maintenance/Custodial work orders, please contact Facilities Services at Ext. 3227. (Note: The assistant in Facilities Services is unable to provide updates or estimated completion dates on telephone or data work orders. Please contact Fred Howland.) 6) Do I enter a work order for ant or rodent problems? No work order is needed to report ants or other pest problems. Simply call Ext. 3227 to report the location. 7) I need to have an event set up. What should I do? Events are handled through the Civic Center Department. You will need to contact Robin Williams at Ext. 3240 to first have your event approved and calendared. Robin will then coordinate with Custodial to have your event set up. 8) My key is broken. Can I come down to Facilities and have it fixed now? Broken or lost keys will require a “Key Request Form” filled out by you and signed by your supervisor. Leave the completed form in the Facilities Services mailbox. Your request will be filled in the order that it was received. In the meantime, until your key is repaired or replaced, you can contact the Security Department to have your office or classroom doors unlocked. 9) I’m moving and need boxes. Can the warehouse provide me with the empty boxes from the campus deliveries? Unfortunately we do not store old boxes. Most of our boxes are flattened and placed in the campus recycling bins. 10) I need to borrow a screwdriver, drill, extension cord, ladder, etc. Can a maintenance person bring one to me? Unfortunately we cannot loan out tools, cords or ladders due to district insurance and department policy. Please enter a work order to have maintenance help you. 11) Where should I send work orders to move furniture or boxes? The Custodial Department handles all moves, cleaning, stocking paper products, spills and trash. 12) Where can I get construction-related updates? Check the Facilities Services main page for the current issue of our Construction Update newsletter or browse past issues. You may also contact Chris Miner at Ext. 3030 if you have additional questions. |
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By Phone HVAC Hotline Online Other features allow you to track your request to completion and send notes directly to technicians.
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CANYON COUNTRY CAMPUS (661) 362-3800
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