How do I get a virus scanner installed on my computer?

College of the Canyons has purchased licenses for Norton Antivirus for all faculty and staff computers.  The Computer Support Services office is in charge of installing the software on each licensed computer.  If your computer does not have Norton AntiVirus installed, call the Help Desk (3953) and request the software installation.

To determine if you already have Norton Antivirus installed:

On Windows systems:

• Click on the "Start" button on the Task bar
• Click on the "Programs" sub-menu
• Look for a "Norton Antivirus" menu item
  • If you see the "Norton Antivirus" menu item, then Norton Antivirus is installed
  • If you do not see the "Norton Antivirus" menu item, then Norton Antivirus is not installed

On Macintosh systems:

• Click on the "Apple" menu
• Click on the "Control Panels" menu item
• Look for a "SAM" or "Norton AntiVirus" item
  • If you see the "SAM" or "Norton Antivirus" item, then Norton Antivirus is installed
  • If you do not see the "SAM" or "Norton Antivirus" item, then Norton Antivirus is not installed

How do I scan my computer for viruses?

On Windows systems:

• Click on the "Start" button on the Task bar
• Click on the "Programs" sub-menu
• Click on the "Norton Antivirus" sub-menu item
• Click on the "Norton Antivirus" menu item
• Select the drives you want to scan
• Click the "Scan Now" button

On Macintosh systems:

• Click on the "Apple" menu
• Click on the "Control Panels" menu item
• Click on the "SAM" or "Norton Antivirus" control panel
• Select the drives you want to scan
• Click the "Scan Now" button

Norton Antivirus will then begin scanning your selected drives.  If Norton Antivirus finds any infected files it will display a message indicating the infected file.  Norton Antivirus can sometime repair the file and remove the virus.  If this is possible, you should select the file and click on the "Repair" button.  If the "Repair" button is not available, then Norton Antivirus cannot repair the file.  The next best option is to delete the file and restore from an uninfected backup.

How do I update my virus scanner?

Updating your virus scanner is necessary in order to protect you from the latest viruses.  Just like getting a flu shot, updating your virus scanner will make the scanner aware of all the new nasties out there.  You should routinely and religiously update your virus scanner.  IMPORTANT!  Computer Support Services cannot update your virus scanner on a regular basis.  Updating of the virus scanner is left to the end user to perform.  Here are the steps to updating Norton Antivirus:
 

• On Windows 95 systems:

  • Click on the "Start" button
  • Click on the "Find" menu item
  • Click on the "Find computer..." menu item
  • Type 'Alpha' in the "Named:" blank
  • Click on the "Find Now" button
  • Double Click on the "Alpha" icon
  • Double Click on the "Installers" folder
  • Double Click on the "PC" folder
  • Double Click on the "Utilities" folder
  • Double Click on the "Norton Antivirus" folder
  • Double Click on the "Update" program icon
  • Click the "Yes" button

  
  Once the process is complete, a message window will appear. You should now restart the computer.  Close any open applications and restart your computer.

  NOTE: If you experience any problems with this process, please contact the Help Desk at extension 3953.

  On Macintosh systems:

  Symantec Antivirus for Macintosh ver. 4.0
  • Use an FTP program such as Netscape to access the FTP site:
  • Select and download the file with named 'MMsamYY defs.sea.hqx'
    • MM = The latest month
    • YY = The latest year
  • Move the file 'sam virus defs' from the System Folder to a temporary backup location
  • Move the file 'sam virus help' from the System Folder to a temporary backup location
  • Once you download the file, open the unarchived folder and copy the files 'sam virus defs' and 'sam virus help' to the System Folder
  • Restart the computer

  
  NOTE: If you experience any problems or have any questions with this process, please contact the Help Desk at extension 3953

  Norton Antivirus for Macintosh ver. 5.0

  • Start Norton Antivirus as indicated in the section "How do I scan my computer for viruses?"
  • Click on the "Live Update" button

    Norton Antivirus will go out and download the newest virus definitions off of the Internet.  This will take about 15 minutes to complete the download.  Once the process is complete, a message window will appear indicating that you should now restart the computer.  Close any open applications and restart your computer.