1. What do I do if... I have forgotten my own password?

1. Open the Blackboard website at: https://bb8.canyons.edu/

2. Click on the "Login" button

3. Click the "Forgot password?" link directly under the "Login" button

4. Follow the instructions on the web page.

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2. What do I do if... Student is unable to login to Blackboard?

1. Is the student opening the correct URL?

2. Is the student using the correct username? Do they know their student ID number?

3. Is the student using the correct password? If the student has already changed their password, have them type it into a plain text window such as Notepad. Then copy and paste the text into the password field of the Blackboard login page.

4. Are there any error messages returned from the Blackboard system? These are vitally important to determining what the cause of the problem is. Please note any and all error messages for future technical assistance.

If it appears that the student is using the correct URL, the correct username and correct password, and the student has already edited their "Personal Information" in their Blackboard profile and supplied a valid email address, then they can use the "Forgot your password" option from the Blackboard login web page. This option will allow the student to enter in their first and last name and either their username or email address and the Blackboard system will send an email to the address the student supplied earlier. This email will provide a link that will allow the student to change their password in the Blackboard system.

If the student has not already supplied their email address as described above, try using the default student account password "student". The student may have attempted to change their password but did not complete the process and therefore the password might still be the default password.
 

If none of the options above work, you as the instructor can change the student's password by following these steps:

1. Open the course in question

2. Click the "Control Panel" button

3. Click the "List/Modify Users" item under the "User Management" area

4. Click the "List All" tab

5. Click the "List All" button

6. Find the student in question and click the "Password" button

7. Complete the form and hit submit

8. The password change should be instantaneous

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3. What do I do if... Student(s) cannot see my course in the "My Courses" section?
Check to make sure that you have already made your course available by following these steps:

1. Open the course in question

2. Click the "Control Panel" button

3. Click the "Settings" item under the "Course Options" area

4. Click the "Course Availability" item

5. Select "Yes" to make course available and then submit.

Make sure that the student in question is listed on your online roster by following these steps:

1. Open the course in question

2. Click the "Control Panel" button

3. Click the "List/Modify Users" item under the "User Management" area

4. Click the "List All" tab

5. Click the "List All" button

If the student is not listed on your roster, send an email and request that the student be added to your course. Be sure to include the Course ID Number, Student's Full Name and the Student's ID Number in the email. The Course ID Number can be found in the heading of the Control Panel. The Course ID Number will start with "CCAN".
 

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4. What do I do if... Student has changed and forgotten their password?
 

If the student has not already supplied their email address as described above, try using the default student account password "student". The student may have attempted to change their password but did not complete the process and therefore the password might still be the default password. If the above option does not work, you as the instructor can change the student's password by following these steps:

1. Open the course in question

2. Click the "Control Panel" button

3. Click the "List/Modify Users" item under the "User Management" area

4. Click the "List All" tab

5. Click the "List All" button

6. Find the student in question and click the "Password" button

7. Complete the form and hit submit

8. The password change should be instantaneous

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5. How do I change my password?
6. How do students change their own password?
 

For a user to change their password the process is the same whether they are students or faculty.

1. Click the "Personal Information" item under the "Tools" area

2. Click the "Change Password" item

3. Complete the form and hit submit

4. The password change should be instantaneous

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7. How do I find the course ID of my course?
You can find the course ID by doing the following:

1. Open the course that you want to get the Course ID from.

2. Open the Control Panel

3. The Course ID will be listed in the banner at the top of the page and will start with the text "CCAN" and end with the first colon

4. Example: CCAN043_ENGL101_123456

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8. How do I change the title of my course?
You can change the title of you course by doing the following:

1. Open the course that you want to get the Course ID from

2. Open the Control Panel

3. Click on "Settings" under the "Course Options" section

4. Click "Course Name and Description"

5. Change the "Course Name" field

Keep in mind that the section number is in the course name to uniquely identify the particular section. Do not remove the section number from the title so that it will be easy to identify the section.

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9. How do I archive my course?

1. Open the course that you want to archive

2. Open the Control Panel

3. In the "Course Options" section, select the "Archive Course" option

4. Click the "Archive" button

5. Click on Submit.

6. A message will come up, "This action has been successfully queued. An email will be sent when the process is complete."

7. Click the "OK" button.

8. Go back to the Export/Archive manager and your archive file will be there. It can take anywhere from a few minutes to an hour depending on the size of the course.

9. Once your course shows up just click on it and save the downloaded archive file on your computer.

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10. Why can't I open my course archive file?

The course archive file is not accessible in and of itself. The only way that you can retrieve the information from this file is to reload it into the Blackboard system. This is normal.

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11. I have already requested a course. When will my course be created?

Live courses are generally created within 48 hours after you submit the form.

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12. How do I upload my archived course into my new empty course shell?

Be aware that rolling course content into a course will be added to any existing content in those areas that you roll content into. So you could get duplicated items. Therefore, it is suggested that this process only be performed at the beginning of the life of a course. However, because of the nature of this process, it can be performed at any time during the life of a course. Perform these steps with caution!

1. Using the procedures listed above, archive the course content from the course that you want to roll the content FROM

2. Open the Control Panel of the course that you want to roll the content TO

3. Under the "Course Options" section, select "Import Package"

4. In the "Select a Package" section, click the "Browse..." button

5. Locate the package file that you saved from the "How do I archive my course" section from step 1

6. In the "Select Course Materials" section, choose the areas that you want to roll content into.

7. Click the "Submit" button.

8. A message will come up letting you know, "This action has been successfully queued. An email will be sent when the process is complete."

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13. I want to create my own quiz. Where can I find more information?

For more information on creating quizzes in Blackboard, refer to the following document:
Creating quizzes and surveys in Blackboard

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14. How can I remove all of the entries in a Digital Drop Box?

In order to clear out all of the entries in the Digital Drop Box, you should:

1. Open the Control Panel

2. Click "Recycle Course"

3. Select ONLY the "Dropbox" check box

4. Type "Remove" in the text box at the bottom

5. Click the "Submit" button

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15. I want to use content from my publisher, what should I be aware of?

Content from publishers is available through an "Instructor Download Key". Before downloading the content from a publisher, you should be aware of a few things:

1. In most cases, a new "Instructor Download Key" must be used each time publisher content is downloaded.

2. Publisher content CANNOT be "rolled" over into other courses. Therefore, if you are download the publisher content into a development course or if you are rolling content from an old course into a new course, be aware that you will need a new download key from your publisher in order to download the publisher content into the new course.

3. Some publishers charge a fee to the students to access their content. This fee is included with the purchase of the book. If your publisher uses access codes, you must make sure that you order the correct book from the publisher that includes the student access codes.

4. College of the Canyons has nothing to do with your involvement with your publisher. If you choose to use publisher content, it is your responsibility to contact the publisher regarding problems with Instructor Download Keys and Student Access Codes.

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16. How do I download publisher content into my course?

1. Open the respective Blackboard course

2. Go to the Control Panel

3. Click on the "Import Course Cartridge" link in the "Course Options" section.

4. Enter the "Instructor Download Key" that you received from your publisher

5. Click "Submit"

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1. Go into the control panel of the class that you want to copy the content from.
2. In the control panel select “Course Copy.”
3. Click on “Copy Course Materials into an Existing Course.”
4. Click the “Browse” button.
5. Enter in the search criteria, either section number, instructor or Name/Description. Click “Search”.
6. Find the class you want and click on the “Select” button. (May need to expand the window.)
7. Now check the boxes of each Course Material that you want to copy over to your selected course.
8. Click “Submit.”

Keep in mind it will copy over everything in that material section. So if you selected tests, Surveys and pools. It will copy over everything in that section. If you do not want all of the content then you would need to go into that section in the course and remove it.

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1. Login to Blackboard.
2. Click on the Personal Information link in the upper left of the screen in the Tools section.
3. Click on Edit Personal Information.
4. Enter in the email address you want associated with your Blackboard account.
5. Click the Submit button.

It is important for your students to do the same and add their email addresses to their accounts. Any important information about the system sent by me or even something as easy as resetting your password requires that you have a valid email address attached to your Blackboard account.

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By default all of the tools should be checked. But a bug in Blackboard sometimes disables these during the import process of content. Please follow the steps to enable them again:

1. Go into the control panel of your course.
2. Click on "Manage Tools."
3. Click on "Content Type Availability"
4. Go through and check every tool you want to be available in your course.

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