Distance Learning
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Got Problems?
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The DistanceLearning department
understands that students may experience problems with Blackboard 7.3.
Some of these problems are mentioned below. If you do not see an answer
to your problem, please contact the distance learning department @
661-362-3724, or email
distancelearning@canyons.edu.
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DO NOT use non-Blackboard buttons (e.g. BACK <-- button) while taking
tests on Blackboard. This "backs" you out of Blackboard, and your test
is invalid. You will not be able to return to your test, and all answers
will be lost. If this occurs, contact your instructor immediately. |
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Students may encounter problems during assessments (tests) in Blackboard
if using Microsoft Internet Explorer 8. Some of these issues are:
- During an exam, the pop-up clock covers half the screen
- the student experiences problems with uploading or attaching
files
- the Exam/Quiz submit button is missing
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We strongly suggest using
the web browser Firefox
3 or Internet Explorer 7. while using Blackboard 7.3.
Additional important information located on the
Blackboard Quiz checklist page. If you have installed IE 8, and
would like to revert back to IE 7 or a previous edition of IE, please
follow the following instructions. (Please be aware that you may lose
some security features by doing this.)
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Uninstalling IE8 in Windows XP:
- From the Start menu, open Control Panel and
click Add or Remove Programs
- Click Windows Internet Explorer 8 and then
click Remove.
- Your computer will be reverted to Internet
Explorer 6 + previous IE6 security updates or Internet Explorer 7 +
previous IE7 security updates depending on what you had before the
upgrade.
- You can confirm the version by clicking Help,
then About Internet Explorer next time you launch Internet Explorer.
Uninstalling IE8 in Windows Vista:
- From the Start menu, open
Control Panel and click Programs
- Click Programs and Features and
click View Installed Updates (located in the left side menu)
Note: The complete list of installed updates takes a moment to
update.
- Select Windows Internet
Explorer 8 and Uninstall
- Your machine will be reverted
to IE7 + previous IE7 security updates
- You can confirm the version by
clicking Help, then clicking About Internet Explorer next time you
launch Internet Explorer.
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updated: 7-14-09 |
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