FOR IMMEDIATE RELEASE
No. COC-07-046-SC
January 4, 2007
'Zest at Work' Kicks Off Year for Employee Training Institute Have you ever gone out for dinner with friends and family, only to be greeted by a mumbling waiter, who not only gets the order wrong but neglects to come back to check if you need a refill? This lack of "spirit to serve" the customer is exactly what the half-day seminar "Customer Service: Zest at Work," from NewLeaf Training and the Employee Training Institute at College of the Canyons intends to counteract on January 26, 2007. "It is often the case that people forget who their customers are, and that is in turn mirrored in the language and attitude they use when serving them," said Paul Butler who will lead the workshop. "It is important to always remember that we are human beings, not human doings." Because highly motivated teams deliver better customer service and earn greater profits, this interactive seminar aims to inspire new positive energy and enthusiasm within work teams. "This interactive seminar is meant to help those employed in the service industry to transfer their own zest for life into the workplace, a practice which will naturally yield better customer service and differentiation amongst ones competitors," said Butler. Besides increasing and improving customer service, the seminar will also teach participants how to improve their personal performance, achieve work-life balance, improve team communication, reduce labor turnover and how to have better customer interactions. "A concerted focus on good customer service can make the difference between red ink and black ink for a business today," said Kristin Houser, the director of the COC Employee Training Institute. "We're excited to be able to offer this action-oriented seminar as part of our Employee Training Institute course lineup." Butler has extensive corporate experience within leading global service companies such as Hilton, Marriott, and PricewaterhouseCoopers and is owner of Valencia-based company, NewLeaf Training and Development, a company which trains and develops programs which help work teams achieve their full potential and increase their profits. The workshop will be from 8:30 a.m. to 1 p.m. at Mann Biomedical Park in Valencia. A fee of $195 per person also includes a continental breakfast. For more information about the seminar and how to register, visit www.canyonsecondev.org or call (661) 288-1004. | 
