FOR IMMEDIATE RELEASE
No. COC-07-050-SC
January 9, 2007
ETI Workshop Focuses on Conflict Resolution Just like in a family, tension, personality clashes and misunderstandings can all erupt within a workplace, no matter how big or small the work force. Every Thursday from January 18 through February 22, 2007, the College of the Canyons Employee Training Institute will offer the workshop, "Conflict Resolution: Turning Conflict into Collaboration," which will provide positive ways to resolve conflict in the workplace. "Today's workplace is characterized by the demand for getting more work done, more quickly, with fewer resources. This inevitably leads to conflict," explains Kristin Houser, director of the COC Employee Training Institute. Participants will learn how to move from problems to solutions, collaborate with others, handle difficult conversations, use active listening skills for reaching an agreement, reframing communication and learn about the power of questions in resolving conflict. "Employees who are skillful at being able to navigate through these conflicts are more productive than those who can't, and companies that nurture development of these skills are the successful ones," said Houser. The workshop fee is $550. State funded training through the Employee Training Panel is available for eligible manufacturers, employers and their employees who face out-of-state competition. Those who qualify must pay a $125 materials fee. Classes will be held from 5: 30 to 9:30 p.m. in Building X-8 at College of the Canyons. For more information about the workshop, registration and eligibility requirements for state funded training, please visit www.CanyonsEconDev.org or call the COC Employee Training Institute at (661) 362-5657. | 
