How to Receive a Refund
You must drop classes and request a refund with the Student Business Office prior to the refund deadline. (Refund Deadline Dates are printed on the Student Billing / Registration Statement available through My Canyons.) If you drop all classes before the semester begins (see the calendar for correct dates) you are entitled to a full refund. A $10 processing fee is deducted once the semester begins. Drop after the refund deadline date – NO REFUND.
Refunds may be requested online by logging into “My Canyons” and going to Online Refund Request or in person at the Student Business Office.
The online refund request system will only allow one request. Separate requests are not needed for each dropped class. If an additional request is attempted, an error message will be received letting you know that there is already a request on file. When your refund is processed, you will be refunded for all dropped classes or available credit on your account.
Classes must be dropped prior to the refund deadline date and before requesting a refund. Selecting the Online Refund Request will NOT drop your classes. If a message is received stating that there is no credit available, please verify that classes were dropped prior to the posted refund deadline dates.
Refunds take approximately six (6) weeks to process after the refund deadline date.
If the original payment for classes was paid online by credit card and it is within ninety (90) days of payment, the refund will be applied back to the original credit card used. If the original payment for classes was paid by cash, check, money order, credit card in person at the Student Business Office or credit card payment online that has been more than ninety (90) days a check will be issued. If you have had multiple payments, the last payment made will be the first source that the refund is applied. All checks will be mailed out to the current legal mailing address on file. If you have moved, please update your address. Addresses may be updated by logging into “My Canyons”.
Note: All credit balances/refunds must be applied for by the refund deadline. All credit balances/refunds not applied for by the refund deadline will be lost. Credit balances/refunds cannot be transferred to the next semester/term.