career skills

The career skills program covers courses that will positively impact students’ business, management, and other related support services skills by introducing students to courses in time management, business writing, critical thinking, customer service, negotiations, personality styles, managing and developing people successfully, workplace communications, and empathy.

Certificates

Workplace Essentials Certificate
Apply effective strategies in time and workload management, business writing, and analytical thinking techniques.

  • NC.CSKL 001 - Time Management
    Participants explore time management strategies and tools for effectively managing expanding workloads, shifting priorities, and increasing demands.
  • NC.CSKL 002 - Business Writing in the Technology Age
    In this course, students will develop effective and professional business writing skills for electronic and hard-copy communication using business tone, organization and formatting, word choice, and persuasion.
  • NC.CSKL 003 - Critical Thinking, Problem Solving, and Decision Making
    Develop analytical thinking, decision-making, and problem-solving techniques. Apply judgment and insight to break problems into component parts and apply deductive reasoning. 

Customer Relations Certificate
Evaluate effective strategies in customer relations through creative problem solving, collaborative negotiation process tools, and effective communication for a variety of personality styles. 

  • NC.CSKL 004 - Customer Service
    Apply strategies to retain a valuable customer base, diffuse difficult situations, and earn repeat business. Topics include active listening skills, creative problem solving, steps to defuse angry customers.
  • NC.CSKL 005 - Negotiation
    Analyze the conflict cycle and practice skills to diffuse conflict at each stage. Skills include reframing, neutralizing language, discovering of interests, and leveraging innovative solutions through a collaborative negotiation process. 
  • NC.CSKL 006 - Personality Styles
    Exploration of participants' own behaviors and personality styles, while learning to adapt to be effective with other personality styles. Emphasis is placed on dealing with difficult relationships and communicating in a way that matches the needs of all involved.

Management Toolbox Certificate
Distinguish effective management skills through techniques in communication, delegation, and motivational skills. 

  • NC.CSKL 007 - Successfully Managing and Developing People
    Learn and apply the communication, delegation, and motivational skills needed to be an effective manager or supervisor.
  • NC.CSKL 008 - Workplace Communication Strategies
    Participants assess and optimize current workplace communication skills by building a communication toolkit to forward their career and learn to illustrate clear verbal and nonverbal messages. 

Career Strategist Certificate

  • NC.CSKL 009 - Personalized Career Planning
    This course focuses on the assessment of strengths, interests, and abilities in the context of career and education planning. Students will explore their own decision-making styles and apply decision-making models to their career planning process. 
  • NC.CSKL 010 - Strategic Job Search
    Apply an effective career strategy through implementation of personalized career planning techniques, assessment of occupational information, social media networking, and relationship marketing. This class is designed to help students develop and implement a strategic career and job search plan. Students will learn about sources of occupational information and how to utilize this information in the career planning and job search process. 
  • NC.CSKL 011 - LinkedIn for Business
    Participants learn how to effectively utilize LinkedIn to develop business through relationship marketing. Students will learn techniques for optimization of company profile, development of content that engages a target audience, building a professional brand, and marketing a company. 

Career and Lifestyle Exploration Certificate
Utilize the results of a career planning assessment and identify the work duties, skills needed, and advantages and disadvantages of a specific career of interest. 

  • NC.CSKL 009 - Personalized Career Planning
    This course focuses on the assessment of strengths, interests, and abilities in the context of career and education planning. Students will explore their own decision-making styles and apply decision-making models to their career planning process.  
  • NC.CSKL 012 - Job Shadowing
    Explore a specific career of interest by observing an employee perform their work duties at their place of employment. Provides realistic career information that will aid students in making career choices.

Fundamentals of Communication Certificate
Apply effective techniques for building an online presence and navigating workplace communication challenges in person and online. 

  • NC.CSKL 008 - Work Place Communication Strategies
    Participants assess and optimize current workplace communications skills by building a communication toolkit to forward their career and learn to illustrate clear verbal and nonverbal messages.
  • NC.CSKL 016 - Digital Fluency
    Identify and utilize the technological tools needed to build a professional online presence. Develop the skills needed to become more comfortable with the technology being used for researching, collaborating, and communicating online.

Mindful Co-worker Certificate
Apply effective strategies for becoming more adaptable, increasing empathy, and identifying the distinct advantages to having diversity in the workplace.  

  • NC.CSKL 015 - Adaptability
    Identify and develop strategies for becoming more adaptable and managing stress in the modern workplace and developing needed career skills. 
  • NC.CSKL 017 - Empathy
    Examine the importance of empathy in relationships and collaborations. Emphasis is placed on building strong connections and utilizing good listening skills to understand the needs of customers and co-workers from differing points of view.
  • NC.CSKL 021 - Social/Diversity-Awareness
    Develop an understanding of diversity in the workplace including gender, sexual orientation, ethnicity, age, and disability. Understand and explore cultural and generational differences and its distinct advantage to the modern workplace.

Survive and Thrive in the Workplace Certificate

  • NC.CSKL 018 - Entrepreneurial Mindset
    Apply effective strategies for embracing more of an entrepreneurial mindset and increasing self-awareness and resilience in the workplace. Develop and apply techniques for building new skills to differentiate oneself in the workforce marketplace. Emphasis is placed on developing the skills needed to manage projects, propose ideas, and create value for an organization.
  • NC.CSKL 019 - Resilience
    Develop the resilience needed to have a healthy relationship with failure and remain competitive in the modern workplace. Emphasis is placed on embracing momentary failure and exploring techniques to learn from setbacks and continue to move forward. 
  • NC.CSKL 020 - Self-Awareness
    Explore the link between personality and preferred work environment. Build self-awareness by interpreting and applying personality results to educational, personal, and career goals. 

Navigating Mental Health Issues in the Workplace Certificate
Identify and demonstrate empathetic strategies, good listening skills, and the appropriate Mental Health First Aid action plan for individuals who may be experiencing a mental health problem or crisis. 

  • NC.CSKL 013 - Mental Health First Aid in the Workplace
    Learn how to identify the risk factors and warning signs of mental health problems and how to respond appropriately. Upon successful completion of this course, students will receive a Mental Health First Aid Certificate. 
  • NC.CSKL 017 - Empathy
    Examine the importance of empathy in relationships and collaborations. Emphasis is placed on building strong connections and utilizing good listening skills to understand the needs of customers and co-workers from differing points of view. 

Registration Instruction

Students interested in the career skills program will need to first fill out a continuing education/noncredit application. After filling out and submitting an application, students can register for the career skills program courses.

Application and Registration