May 28, 2020 message for students and graduates
You can do it!
College of the Canyons is committed to supporting students as we move in-classroom instruction to remote-learning platforms. Your success is important to us, and we want to support you in any way we can. These are extraordinary times, and we are working to ensure that we are available and accessible.
- This page will be updated frequently as we make adjustments in how to best serve you.
Frequently Asked Questions
The recently passed federal CARES Act includes funds for students to help with immediate needs related to the ongoing COVID-19 health crisis. Please follow the link for eligibility information.
Textbook buyback returns for all outstanding books will be accepted without late penalties when students return to campus. Refunds are made in cash and cannot be completed electronically.
- Shipping labels will be emailed to students with rental books outstanding.
- Rental textbooks also will be accepted without late penalties at the bookstore when students return to campus.
Wireless Access at Valencia Campus
The best wireless Internet access is available to students from five parking lots at the Valencia campus:
- Lot 1 near Library
- Lot 3 near Performing Arts Center
- Lot 5 near Pico Canyon Hall
- Lot 14 near Academy of the Canyons / University Center
- Lot 15 near TLC
Residential Internet Service
We understand some students do not have access to the Internet at home. Some companies are temporarily offering free or low-cost Internet services. There are restrictions, but please review the information provided below to see whether you qualify for one of the free or low-cost programs.
You may qualify for the Comcast Internet Essentials program if:
- You are an active participant in programs such as: Head Start, National School Lunch Program, Medicaid, SNAP, SSI, WIC, VA Pension, Public Housing, TANF, LIHEAP, Tribal Assistance
- You do not have outstanding debt to Comcast that is less than a year old. Families with outstanding debt more than one year old may still be eligible.
- You live in an area where Comcast Internet service is available.
- You are not an existing Xfinity Internet customer and have not subscribed to Xfinity Internet in the last 90 days.
If approved, you could have a home Internet connection in 5 to 7 business days.
You may qualify for the Spectrum Internet Assist program if one or more members of your household is a recipient of one of the following assistance programs:
- National School Lunch Program (NSLP)
- Community Eligibility Provision (CEP) of the NSLP
- Supplemental Security Income (for applicants 65 or older)
You can apply in English or Spanish:
Charter also offers households with K-12 or college students free Spectrum Wi-Fi for 60 days. (It is important to note that customers who sign up for the free service will automatically be billed for using Internet access after the first 60 days unless they contact Spectrum to cancel the service.) There is no online or downloadable application. To enroll your household in the free Spectrum offer for students, call (844) 488-8395.
Our Peer Advising Program staffed by College of the Canyons students is available to help. We have many ways to connect beyond email, including Zoom meeting sessions and Google Hangout.
For help with Canvas, please visit the Online Education website for video tutorials, tips and tricks. You can also email email@example.com.
The Library's website has resources for:
- Finding full-text article databases and e-books
- Receiving reference support via Zoom, chat and email
- Finding streaming media
- Learning how to use remote Library services and conduct research
The Learning Center
TLC offers online tutoring in math, science, & writing during normal hours of operation. Canvas support for students continues to be available.
California Community Colleges
Answers to questions such as:
- With most colleges transitioning from in-person to online classes, what do I need to do to prepare, especially if I’ve never taken classes on line?
- Do you have any other tips for succeeding in online classes?
- There are lots of labs that involve in-person training, especially in career education fields. What’s going to be done to address this?
- What if I don’t have a computer or live in an area that has limited or no broadband access?
- How are colleges and the Chancellor’s Office addressing the issue of access to computers and broadband availability for students who have needs in this area?
If, due to the circumstances of your course or due to COVID-19, you need to drop your course, you have three options:
You can use My Canyons to withdraw from your course.
- The grade of W added to the transcript for the course for this term.
- The W will calculate towards probation or dismissal status.
- If the student requests an W for all their courses, this will not have an effect on their financial aid.
- If the student receives an W for one or more courses, and it changes their enrollment status from full time to part time, or from part time to less than half time, this will affect their second disbursement for financial aid in May.
- Students can withdraw through May 10, 2020 for full semester length courses. Please check with your instructor for short-term class deadline dates.
- Students who elect a W will be informed of the ability to change to an EW grade or to have the withdrawal removed from the transcript. Changing to an EW or having the W removed from the course will provide the student with a refund for the course.
By selecting an EW on the Withdrawal Options Form, the following information will be applied:
- The grade of EW added to the transcript for the course for this term.
- A refund will be provided to the student for the course.
- The EW will not affect a student’s academic or progress probation.
- If the student requests an EW for all their courses, this will not have an effect on their financial aid.
- If the student receives an EW for one or more courses, and it changes their enrollment status from full time to part time, or from part time to less than half time, this will affect their second disbursement for financial aid in May.
- The Veterans office will report this EW grade as a non-punitive grade to the VA.
- EW will not affect the student’s Canyons Promise eligibility.
- If you are part of a special population such as EOPS, MESA, Athletics, etc., please check with your counselor to understand how this grade may affect you.
Withdrawal Removal from Transcript
By selecting a removal of the W from the transcript on the Withdrawal Options Form, the following information will be applied:
- The course and the grade of W will be removed from the transcript for the course for this term.
- A refund will be provided to the student for the course.
- The course and removal of the W will not affect a student’s academic or progress probation.
- The removal of the course from the transcript may affect your financial aid by requiring a refund of grants and/or loans. The course will not be reported as an enrollment.
- If the student removed one or more courses from their transcript, and it changes their enrollment status from full time to part time, or from part time to less than half time, this will affect their second disbursement for financial aid in May.
- If you are part of a special population such as Veterans, EOPS, MESA, Athletics, etc., please check with your counselor to understand how this grade may affect you.
If, due to the circumstances of your course or due to COVID-19, you want to change the grading option to a Pass or No Pass, you can do so using the Spring 2020 P/NP Form. Here are some items to understand about a Pass or No Pass grade.
For College of the Canyons degrees and certificates:
- A grade of P can be earned in major coursework during the terms spring, summer and fall 2020.
- A grade of P can be earned for general education coursework.
- A maximum of 18 units of P can be earned towards the associate degree. However, the grade of P during the spring, summer, and fall 2020 will not be counted towards the 18 - unit max.
- A maximum of 14 units of P can be earned towards a certification of the CSU IGETC and IGETC. However, the grade of P during the spring, summer, and fall 2020 will not be counted towards the 14 - unit max.
- The P grade earned in spring, summer, and fall 2020 can be used to earn a Certificate of Achievement or a Certificate of Specialization.
- A grade of NP will not be counted in the GPA.
- A grade of NP earned during spring 2020 will not be counted for Progress or Academic Probation or Dismissal Status.
- The College of the Canyons Nursing department is reviewing the use of P/NP options for the admission criteria. Once that has been reviewed, information will be updated on this website.
- The CSU will accept a grade of Pass (P) taken during winter, spring, or summer 2020, for the following areas:
- The Golden Four (The Golden Four (English language [A2], oral communication [A1], critical thinking [A3], and mathematics/quantitative reasoning [B4])
- All other General Education courses; and
- Major prerequisite courses.
- The UC has temporarily suspended the cap on the number of transferable units with “pass/no pass” grading applied toward the minimum 60 semester units required for junior standing for students admitted to the fall 2020 term. Any courses taken with Pass/No Pass grading in the winter, spring and summer terms of 2020 will not count toward UC’s limit of 14 semester transferable units. For other transfer terms, this provision may not be an option.
- For transfer universities outside the CSU or UC system, professional or graduate institutions, please check with them directly for their policies on Pass/No Pass grading option. The institutions may require letter grades for admission criteria.
To complete the petition please use the below form.Pass/No Pass Option Form
The ASG Computer Lab is available to assist students with basic computer, formatting and Microsoft Office questions remotely using Zoom per the following schedule:
Monday: 10 a.m. to 2 p.m.
Tuesday: 10 a.m. to 2 p.m.
Wednesday: Noon to 4 p.m.
Thursday: Noon to 4 p.m.
Remote printing is available Monday and Thursday. Fill out the order form, upload your file(s), and choose a pickup date for curbside delivery at the Valencia campus.
Will I still get my financial aid disbursement?
Yes. The Financial Aid Office will still be processing disbursements for the spring semester. Financial aid funds will be disbursed as regularly scheduled. Please refer to our disbursement schedule for dates and details.
What will happen if I drop a class?
All withdrawals are included in a financial aid student’s academic eligibility calculation. Any student, who is determined ineligible for financial aid due to a withdrawal that affected either their GPA or Pace of Progress, may appeal for reinstatement based on the impact from the school closure. Any withdrawal that results in a change to a student’s enrollment status (i.e. full-time to half time) may result in a reduced award or repayment. Students should refer to Section XV of the Financial Aid Eligibility & Academic Standards policy for more information on how changes in enrollment affect financial aid disbursements.
How do I turn in documents?
During remote operations, financial aid required documents can be submitted to the Financial Aid Office via the student drop box at both campuses.
- Valencia Campus: The drop box is located in the drop-off zone on College Circle, the main entrance off Rockwell Canyon Road near the Performing Arts Center.
- Canyon Country Campus: The drop box is located at the top of the campus, just past the bus stop at the drop-off zone (between Rooms 400 and 401).
Students who are unable to use a drop box can mail documents to:
Financial Aid Office
College of the Canyons
26455 Rockwell Canyon Road
Santa Clarita, CA 91355
How do I check my financial aid application status?
You can check your financial aid application (FAFSA) status online through My Canyons.
Can I continue to be paid through Federal Work Study?
Yes, students who receive Federal Work Study can continue to be paid since the college has made arrangements for college assistants to work from home. Students should coordinate with their supervisors on the details for working from home.
How do I contact the Financial Aid Office?
To contact a financial aid representative, please send an email.
We appreciate your patience. Please allow 72 hours for a representative to respond to your email.
Although our campuses are closed until further notice, the mental health staff of the Student Health & Wellness Center will continue to provide free personal counseling via 50-minute phone appointments. To schedule an appointment, please call (661) 362-3259. We will get back to you within 24 hours on a weekday.
If this is a crisis and you need immediate assistance, remember that you can call 911 or the Suicide Lifeline at (800) 273-Talk , or enter "Courage" on the Crisis Text Line at 741741.