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Understanding Class Formats

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Computer support icon Technology

  • Online Education – Information to help you transition to online learning.
  • Support – Online education support and resources.
  • Wireless Connectivity – Wi-Fi hotspots in Valencia campus parking lots.
  • Canvas – Access and navigate Canvas, our online learning platform.


FAQ icon 

Frequently Asked Questions

  • Yes. The Learning Center (TLC) is offering students a quiet study space on campus in LTLC-126, next to the Library on the Valencia campus. You must make a reservation to book a study space. Reservations can be made at the TLC website.

  • Online Education has information, resources and links to the most frequently requested help topics.

    Online Education

  • Review your professor’s orientation letter for details.

    Orientation Letters

  • Will I get my financial aid disbursement?

    Yes. The Financial Aid Office continues to process disbursements. Financial aid funds will be disbursed as regularly scheduled. Please refer to the disbursement schedule.

    What will happen if I drop a class?

    All withdrawals are included in a financial aid student’s academic eligibility calculation. Any student who is determined ineligible for financial aid due to a withdrawal that affected either their GPA or Pace of Progress may appeal for reinstatement based on the impact from the school closure. Any withdrawal that results in a change to a student’s enrollment status (i.e. full-time to half time) may result in a reduced award or repayment. Students should refer to Section XV of the Financial Aid Eligibility & Academic Standards policy for more information on how changes in enrollment affect financial aid disbursements.

    How do I check my financial aid application status?

    You can check your financial aid application (FAFSA) status online through My Canyons.

    Financial Aid Office

  • Personal Counseling

    The mental health staff of the Student Health & Wellness Center continues to provide free personal counseling via phone appointments. To schedule an appointment, please call (661) 362-3259.

    If this is a crisis and you need immediate assistance, remember that you can call 911 or the Suicide Lifeline at (800) 273-Talk [8255], or enter "Courage" on the Crisis Text Line at 741741.

    Student Health & Wellness Center | Email

  • Yes. Please call the bookstore directly at (661) 362-3255 or visit the bookstore website for details.


  • Wireless Access at Valencia Campus

    In addition to campus buildings, wireless Internet access is available to students in five parking lots at the Valencia campus:

    • Lot 1 near Library
    • Lot 3 near Performing Arts Center
    • Lot 5 near Pico Canyon Hall
    • Lot 14 near Academy of the Canyons / University Center
    • Lot 15 near TLC

    Outdoor WiFi zones at Valencia campus


  • Peer Advising

    Our Peer Advising Program staffed by College of the Canyons students is available to help. We have many ways to connect beyond email, including Zoom meetings and Google Hangouts.



    For help with Canvas, please visit the Online Education website for video tutorials, tips and tricks. You can also email

    Online Education


    The Library's website has resources for:

    • Finding full-text article databases and e-books
    • Receiving reference support via Zoom, chat and email
    • Finding streaming media
    • Learning how to use remote Library services and conduct research


    The Learning Center

    • Online tutoring in math, science and writing
    • Canvas support for students


    California Community Colleges

    Answers to questions such as:

    • How to prepare for online learning
    • Tips for succeeding in online classes
    • What to do if you don't have a computer or have limited or no broadband access

    Chancellor's Office

  • Please contact Admissions and Records


Academic Support

  • Get the help you need from The Learning Center, with free tutoring available online.


  • Library services are available online, including live reference assistance with Zoom.

    Library | Ask a Librarian

  • New, used and rental textbooks are available online through the bookstore. 


  • The ASG Computer Lab is available to assist students with basic computer, formatting and Microsoft Office questions remotely using Zoom per the following schedule:

    • Monday-Thursday: 10 a.m. to 5 p.m.


    Printing Services

    Remote printing is available Monday and Thursday. Fill out the order form, upload your file(s), and choose a pickup date for curbside delivery at the Valencia campus.

    Computer Lab | Zoom Room



Will I be required to receive a vaccine for influenza, and will these shots be made available on campus?

Per the orders of the Los Angeles County Department of Public Health, students who report to campus are required to receive an influenza immunization unless contraindicated by personal medical conditions. You may also access influenza vaccines from your primary health-care provider or local pharmacy once they become available. 

How long will I have to stay away from campus if I am quarantining due to symptoms of COVID-19, a positive test, or exposure to a confirmed or presumed positive case of COVID-19?

If you have received a confirmed positive diagnosis of COVID-19 or presumed positive case of COVID-19, please reference COVID-19 Exposure Protocols in the COVID-19 Containment, Response and Control Plan. Generally, if you are experiencing symptoms of COVID-19, you will be prohibited from returning to campus until you meet the quarantine requirements established by public health officials.

How does contact tracing work and will I be identified to other students or employees if I disclose symptoms or a positive COVID-19 test result?

Consistent with the Los Angeles County Department of Public Health's Protocol for COVID-19 Exposure Management in Institutes of Higher Education and CDC guidelines, the college will initiate limited contact tracing (i.e., within the campus community) for confirmed and presumed positive cases of COVID-19. Please reference Campus Exposure and Contract Tracing in the COVID-19 Containment, Response and Control Plan. In general, the college will interview the COVID-19 positive individual to determine which spaces and individuals they came in close contact (defined as sharing the same indoor airspace with someone who has COVID-19 for a total of 15 minutes or more over a 24-hour period while they were infectious) so that the college can notify those individuals and take appropriate remedial measures. Your identity and testing status will be maintained in strict confidence and will not be disclosed to your coworkers or other students. The college may continue its contact tracing efforts by interviewing relevant individuals about who they came in contact with and what spaces they recently used. Some of those individuals may be advised to stay home due to a higher risk of having been infected.

If there is a case of confirmed or presumed positive COVID-19 within a classroom, will all persons in the class be directed to leave campus and self-quarantine?

The college will make the determination as to whether an entire class will be asked to leave campus and self-quarantine based on the specific factual circumstances presented and consistent with public health guidance. At a minimum, those students and instructors within a class who come in close contact (defined as sharing the same indoor airspace with someone who has COVID-19 for a total of 15 minutes or more over a 24-hour period while they were infectious) with a confirmed positive case of COVID-19 will be directed to self-quarantine. As for others present at the time of instruction, the college will consider the nature and length of the contact and any environmental considerations (e.g., outdoor instruction, physical barriers present, etc.). In making such determinations, the college will consult medical professionals or, where appropriate, local public health officials.

Who do I contact if I have symptoms of COVID-19 or have been in close physical contact with someone who has a confirmed or presumed positive case of COVID-19?

All persons who have symptoms should contact their own healthcare provider or, where necessary, 911. Persons without a doctor or without health insurance should contact 211 for available community resources. If you do not have insurance, you may contact Los Angeles County Department of Public Health (LADPH) for the location of a free testing center. After reaching out to a healthcare provider or LADPH:

  • You must notify the COVID-19 Compliance Team at (661) 993-7670 or via email if you experience COVID-19 symptoms, receive a positive COVID-19 test result, or receive a doctor’s diagnosis of likely or presumed COVID-19.

What if someone tells me they believe they were exposed to coronavirus?

If someone reports to you that they have been exposed, but are not exhibiting symptoms:

  • Instruct them to contact their healthcare provider or the Los Angeles County Department of Public Health at (888) 397-3993, and
  • Instruct them to notify the COVID-19 Compliance Team at (661) 993-7670 or via email.