Faculty
Remote Instruction
Both campuses are fully open to support instruction.
- The Communication Center and Mailroom (Switchboard) are in operation.
- Reprographics at the Valencia campus is open. If you would like to drop off or pick up an order, please visit the service window, located in the sheltered alcove area of Bonelli Hall, first floor. Access to Reprographics is limited to staff and vendors.
- Classrooms in Mentry Hall, 2nd floor have been set up for you to tape or transmit (through Zoom) to support remote learning. For technology support, contact the Help Desk at Ext. 3953 or helpdesk@canyons.edu.
- For the latest support for you and your students from our Online Learning Office, see the Online Learning Workshops.
- The TLC is open.
Working Remotely
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If you are having challenges accessing your email, contact Computer Support. There are three methods of contact, all listed at www.canyons.edu/helpdesk. If you have any difficulty getting online or need additional software programs loaded, please contact the IT help desk using one of these options:
- Send an email to helpdesk@canyons.edu from your personal email.
- Call (661) 362-3953 and leave a message. A technician will be in contact with you. Please make sure to include contact information in your message.
- Connect via Zoom. You will need to log in to the intranet to access support.
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Please visit Professional Development.
Online Education
Resources and support
Cybersecurity
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As people utilize web conferencing solutions like Zoom, malicious individuals have found ways to disrupt your conversations. Enter “Zoom Bombing.” People scour Zoom and the Internet for Zoom Meeting IDs in order to enter your session unnoticed and, if controls are not in place, post inappropriate comments in the chat room, sign on with lewd profile pictures, or worse, share their screen during your meeting to launch inappropriate videos to disrupt your meeting and offend you and your participants.
IT has developed a website with tips on how to minimize the impact these exploits can have on your Zoom environment.
If you need help implementing any of these safeguards, please contact the help desk:- Email: helpdesk@canyons.edu
- Phone: (661) 362-3953
- Leave a message that includes your contact information. A technician will respond as quickly as possible.
- Zoom: Connect
- You’ll need to log in to the intranet to access support.
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Here are some tips to help you keep the scammers at bay:
- Hang up on robocalls. Don’t press any numbers.
- Don’t respond to suspicious texts and emails.
- More
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If you choose to use public Wi-Fi, consider taking these steps to protect yourself:
- Keep antivirus up-to-date
- Use a VPN
- Be skeptical if it’s too easy to connect (e.g. no agreement page)
- Only browse HTTPS websites
- Refrain from accessing confidential data (e.g. bank account)
- Avoid performing online transactions
- Verify Wi-Fi networks are correct and legitimate
- Cover your keyboard when entering passwords or credentials
- If the connection is slow, it could be due to the device rerouting to a hacker’s access point
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It's important to safeguard your personal computers, mobile phones, tablets, and other devices.
Best Practices
- Make sure your personal firewall is turned on. Learn more:
- Perform regular operating system, software, and app updates. These updates often include security patches. Learn more:
- Install antivirus and anti-spyware software. Also consider anti-malware.
- Schedule daily antivirus updates and scans of your computer and mobile devices.
- Upgrade to the latest version of your browser and take advantage of its security features.
- Some browser security features include site pinning, safe browsing, and auto updates. These features can protect against phishing and malware attacks.
- Investigate the built-in security features on your mobile devices.
- Learn more about security features in:
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Here are some suggestions:
- When receiving emails, please look carefully at who it comes from.
- If the material seems suspicious but is from a recognizable name, call the person to verify before clicking on links.
- Beware of scams related to selling fake products, and fabricated emails, texts and social media posts used to steal money and personal information.
- Watch for emails and posts asking for donations to victims and providing advice on unproven treatments.
- Be alert to scam “investment opportunities.”
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Scam emails typically employ a few common tactics that you can look for to help you determine malicious intent.
