Supporting and Empowering Veterans

Course and Certificate Information

Supporting and Empowering Veterans Certificate of Completion

Designed to help veterans service organizations and agencies provide stronger support to the veteran community. Evaluates and determines the resources and benefits needed to support and empower veterans. An emphasis will be placed on building an awareness of military culture, the diverse make-up of military service members, strengths developed by veterans during service, common barriers facing military veterans, best practices in customer service, and strategies for being empathic throughout interactions

• NC.VOC 050 Understanding and Supporting Veterans: 12.00 – 16.00 hours Designed to help veterans service organizations and agencies provide stronger support to the veteran community. An emphasis will be placed on evaluating and determining the resources and benefits needed to support and empower veterans, building an awareness of military culture, the diverse make-up of military service members, strengths developed by veterans
  during service, and the common barriers facing military veterans.

Plus two of the three following courses:

• NC.CSKL 004 CUSTOMER SERVICE: 8.00 – 24.00 hours Apply strategies to retain a valuable customer base, diffuse difficult situations, and earn repeat business. Topics include active listening skills, creative problem-solving, steps to diffuse angry customers.
• NC.CSKL 017 EMPATHY: 5.00 – 8.00 hours Examine the importance of empathy in relationships and collaborations. Emphasis is placed on building strong connections and utilizing good listening skills to understand the needs of customers and co-workers from differing points of view.
• NC.CSKL 021 SOCIAL/DIVERSITY-AWARENESS: 5.00 – 8.00 hours Develop an understanding of diversity in the workplace including gender, sexual orientation, ethnicity, age, and disability. Understand and explore cultural and generational differences and its distinct advantage to the modern workplace.