Skip to main content Skip to footer
Get Started
First slide
Zoom Phone
First slide
Zoom Phone
Home > Administration > Information Technology > Infrastructure and Information Security > Resources > Zoom Phone

Zoom Phone

What is Zoom Phone?

Zoom Phone is a type of phone service that utilizes Voice over Internet Protocol (VoIP) technology. This allows users to make voice calls over broadband internet, rather than through a traditional, analog connection.

This operates on the same application client used for Zoom meetings. It is flexible, as it can seamlessly transfer calls across devices, and even transition a voice call into a video conference call.

Zoom Phone Training (virtual)

We offered live Zoom Phone training via Zoom! Each training is one hour long. Please see below for available recordings of each session.

Recording session #1 (September 24th, 2025) Passcode: 7Nv9Pd.W

https://success.zoom.us/rec/share/Qc4WqnLXcY4ckYfKZUR2gV8r2U-O2LS-5MW7akYmF30PSAk12AIoUF0qzC42125X.qXRlOVnKHtgoUux9

Recording session #2 (October 2nd, 2025) Passcode: Kyqa1?65

https://success.zoom.us/rec/share/geGLdlyp03gn6FnKLISjxw5dWXSXXTpdzW5m0B3fBKYzVV0b3JbCeBDJ1NJtfOlG.04uD042MDtWM42cb

The IT department at College of the Canyons (COC) has taken a significant step to modernize our communication infrastructure by transitioning from our existing phone system to the Zoom Phone platform. COC’s previous telephone system was almost two decades old, which impacted its reliability and ability to provide important features that the campus needs to operate effectively and efficiently. Zoom Phone was chosen as a replacement for our end-of-life phone system after careful consideration and analysis of various communication solutions on the market. Aside from being a reliable and flexible phone system, Zoom Phone is also accessible through the Zoom client with which everyone at COC is already familiar. This upgrade enhanced connectivity, accessibility, collaboration, and efficiency across all of our campuses.

The zoom mobile app is available from the Android and iOS app stores. You can check out how to download the Zoom Phone mobile app for iOS and Android.

The Zoom Desktop app is installed on all District issued staff Devices. 

Your voicemail greeting, voicemail messages, and speed dials will not be transferred from your current phone to your new Zoom Phone account. During training, instructions on how to set up your new voicemail will be provided. Since voicemail messages will not transfer to your new Zoom Phone, please make sure to listen to all unread voicemail and manually document any information needed as soon as possible.

Existing desk phone handsets in individual offices will no longer work after the migration to Zoom Phone, and all existing voicemail will be automatically deleted. Zoom Phone will be available on your District provided computer. 

Yes, all classrooms will remain outfitted with a phone moved to the Instructor Desk. Wherever a phone currently exists, a new phone will be outfitted for that space. If there is no phone in that space, IT will assess the needs of the area and put in new phones if necessary. 

All employees assigned an extension will keep their existing number. 

Yes! All current phones will be replaced with new Zoom-capable phones. Physical devices will begin deployment by being assigned to a designated location, then configured to align with each user. 

IMPORTANT: Existing desk phone handsets in individual offices will no longer work after the migration to Zoom Phone, and all existing voicemail will be automatically deleted. Zoom Phone will be available on your District provided computer. 

Our new Zoom Phone service does not require that you dial a 9 before placing a phone call like our old phone system did. Zoom Phone is different from a traditional phone system in this way. When placing a call, you do not have to dial 9 + 1 + area code + number. Just dial the area code + number; otherwise the system might think you are trying to dial an international number.
 
Note that an area code is required even if it is an 661 number. This is different from our old phone system and is a requirement imposed by the local phone company. If you just dial the 7 digit number without the area code, Zoom Phone will only recognize the last 4 digits and will assume the call is an extension.
 
To sum up:
  • You do not have to dial 9 for an outside line.
  • You do not have to dial 1 before dialing a number within the US.
  • You DO have to dial the area code when dialing a local 661 number. (example: 661-867-5309)
There is an introductory video about Zoom Phone’s features as well as a web page which serves as a user manual.

 

Zoom Phone Videos

Zoom Voicemail Setup

Call Handling Settings (working hours, voicemail, etc):

Zoom phone for desktop (we do not have the SMS feature):

Zoom phone for mobile(we do not have the SMS feature):

In call options (transfer, 3-way, convert to meeting, etc):