Student Canvas Technical Support is an additional service offered by the Computer Department of The Learning Center (TLC). Every computer tutor has been trained and certified as a student administrator of the Canvas Learning Management System. Help is available by email cvsupport@canyons.edu, through Zoom, by phone at (661) 362-3344, or in person to answer questions and provide technical support to College of the Canyons students taking an online or hybrid class.

Link for Instructure's 24/7 Chat

How do I get help when I am having trouble with Canvas?
You can e-mail support at cvsupport@canyons.edu, or Zoom support at Remote Canvas Support. or call us at (661) 362-3344.

For the COC Canvas Support hours: Check our Hours tab on our TLC Homepage.

For 24/7 support, you can contact Instructure at: 877-889-9052.

What can the Canvas Support staff help me with?
Canvas Support staff can guide you through simple navigation of Canvas and answer basic questions. If you are having difficulty finding grades or assignments/issues with quizzes or exams, please email your instructor.

I signed up for an online class that starts next week, but I can't find it on Canvas. What should I do?
After you register and pay for your class, it can take up to 4 hours for your Canvas account to be created and/or enrolled into your Canvas class. Your course will not show up in Canvas until the first scheduled class meeting. If it is not setup within that time frame please contact your instructor or the Online Education department at 661-362-3600 or email: online@canyons.edu

What is an Athletics Program Mentor?

The Athletics Program Mentor is a member of the coaching staff. The mentor is here to help guide you to resources that you need to succeed as a student, and is here to help you maintain focus on academic activities while in TLC. Please contact Kimberly Streeter for more information and any additional questions.

• Helping student-athletes attend and receive academic support in TLC
• Working with professors to support our student-athletes when class gets tough
• Guiding student-athletes to develop plans that help them meet and achieve their goals
• Keeping student-athletes stay on-track with all eligiblity requirements
• Connecting student-athletes with campus resouces such as Financial Aid, Athletic Counseling, Student Health Center, and Admissions and Records

Where can I see how many hours I have accumulated?
Student athlete hours are reported to coaching staff each Monday for activity the prior week (for Fall and Spring terms). Once you have checked with your coach, if you have questions regarding your hours, please contact Rebecca.Rassool@Canyons.edu.

How do I know how many hours I need to complete for each week or semester?
The number of hours required may vary by sport, so it is always best to check with your coaching staff.

I am required to spend time in TLC. What am I supposed to do there?
TLC is the place for you to work on academics. TLC staff and tutors are here to help you through every step of your coursework in order to help you succeed and maintain your grades and eligibility for your sport. Time spent in TLC is for academic work.

If you are an AOC student enrolled in COC classes, you are eligible to receive free tutoring in TLC for your COC classes only.

• Please have your COC Student ID Number ready.
• Check-in at TLC's front registration desk and let the receptionist know that you'd like to work with a tutor (or take a workshop or GLA).
• The receptionist will ask for your COC ID number, and which class you need tutoring in.
• Depending on which subject area you need tutoring in, the receptionist will direct you to that area (either Math/Science, English/Humanities, or Computer Science).
• Grab a seat at one of the tables and raise your hand to get started. A tutor will be right with you.

We hope you have a great experience and that you come back often!

TLC has Study Rooms available on a first-come, first-serve basis and accommodate 2-6 people at a time. Students are limited to two hours in the study room per day.

Check-in at the front reception desk and let the receptionist know that you'd like to use a study room. Please have your COC student ID ready.

Rooms are equipped with white boards, laptop docking cable, computer and HDMI video capability, and a conference table with seating for up to (but no more than) six. Study rooms are excellent options for students working on group projects, practicing speeches, and for ESL students practicing with Native Speakers of English.

The Library also has study rooms available with limited technology.

TLC Club Room: LTLC-133 is a dedicated student meeting room where your campus club can hold meetings, share ideas, make friends, and enhance learning.

The room comes complete with sectioned seating, a conference table, and limited computers.

Club advisors must be present when students utilize this room.

Reservations are required. Club presidents or advisors can reserve the room by emailing Rebecca.Rassool@canyons.edu

Printing/Photocopying

Students can use coins or credit cards to pay to print or to make copy.

Mobile Printing

Each printed/photocopy document is 10 cents per page.

Hardware
The Learning Center (TLC) Computer Lab offers students the opportunity to work on fully equipped machines with updated technology. All of the computers are networked to Hewlett-Packard laser printers.*

• PC Computers

• Mac Computers (Valencia campus only)

• Black and White Printers

• Black and White Photocopiers

• Headphones (for check-out)

• Free Wi-Fi

• 6-in-1 memory card reader

Software
All of the computers are loaded with the most current versions of:

• Microsoft Office Professional (Word, Excel, Access, and PowerPoint)

• Adobe (Photoshop, Illustrator, and Indesign)

• Quickbooks Pro

• SPSS

• Solidworks

If this is your first visit to TLC, here are some helpful tips:

• Please have your COC Student ID Number ready.
• Check-in at TLC's front registration desk and let the receptionist know it's your first time in TLC and that you'd like to work with a tutor (or take a workshop or GLA).
• The receptionist will ask for your ID number, and will register you in the FREE, non-credit course, NC.TUTR-94 (as required by Title 5 of California Code of Regulations).
• Depending on which subject area you need tutoring in, the receptionist will direct you to that area (either Math/Science, English/Humanities, or Computer Science).
• Grab a seat at one of the tables and raise your hand to get started. A tutor will be right with you.

We hope you have a great experience and that you come back often!

See what students are saying about TLC:

(If you'd like to leave a review about your experience in TLC, please email sharon.johnston@canyons.edu)

"I struggled in calculus immensely, and wasn't sure if I could succeed on my own. Thankfully, I met a wonderful tutor at the TLC and she really turned my experience around! She helped me to better grasp the concepts through easier approaches and much patience."

"Going to TLC is very helpful and makes me feel more confident in my writing."

"My math tutor has helped me immensely to understand everyproblem."

"The TLC has helped me so much as a new college student."

"Jason was incredibly helpful and efficient when assisting me today. He explained the solution to my problems and the logic behind them very well and even explained some concepts more than once when I didn't get them at first. All of the tutors in the comp tutoring lab are literally life savers."

"They were really helpful with finding minor errors that I did not see in my assignment and were super friendly about what I could do it fix it!"

"Very helpful I always come to the TLC to help me study for my exams."

"My tutor was very kind, and I would absolutely love to work with them again!"

"Nolan has been such a fantastic tutor. He has helped me a lot. I have a much better understanding of the concepts and how to do the problems within my class because of his assistance. In my eyes he is an amazing asset to the TLC, to students and for his passion to help others. He is undoubtedly a fantastic tutor and teacher."

"Jackie was a wealth of knowledge and really helped me with my essay. We had great discussion that helped fuel my thought process and she introduced new thoughts that could help my essay. She was knowledgeable, supportive, encouraging and I left the session feeling confident and ready to knock out the rest of my paper. Thank you, Jackie!!"

"My tutor Nayla was very nice. She helped me understand what I could do to make my essay better and she didn't make me feel bad about the grade that I originally got."

"This session was very helpful! Not only was my tutor kind but gave out amazing edits. My tutor even went out of her way to show me very useful tools in word."

"They are very nice people and it helps a lot!"

"Carron was amazing! She was so patient with me and genuine in her care for my understanding of the subject!"