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Frequently Asked Questions


Where can I get help with my student account, or student email?

For student account support please contact the Welcome Desk at
(661) 362-3398 or

Students can also visit the Welcome Desk, located on the 1st floor of Canyons Hall.


Where can I get help with Canvas as a student?

Students can contact Canvas Support at
(661) 362-3344 or

For after hours help (5pm-8am) please call (877) 889-9052


Where can I get help with Canvas as a staff/faculty member?

Staff and Faculty members can contact Online Education at 
(661) 362-3600 or
Online Education is located in the Valencia Campus Library, 2nd floor (Rooms 245 - 248)

Remote 24/7 Faculty support please call (833) 286-2864 


How can I access my email from off campus?

To access your email from off campus, please visit

What do I do if I have forgotten my email password? (Faculty/Staff)

Please log into CanyonsID to reset your password.

If you need help with CanyonsID, please click here


What are my login credentials for

Your login credentials for the Canyons intranet is your CanyonsID.

Username: staff\lastname_first initial (ie. staff\Smith_J)
Password: (CanyonsID password) 


How do I use online conferencing (Zoom)?

Please visit our Zoom Information and Resource page.

For other training documents and how to's, please visit our Resources page.


How do I get access to a department network share?

To obtain access to a department network share folder, please have your supervisor contact the Help Desk at


How do I get discounted personal tech purchases?

Please click this link to see personal tech purchases that are available to you.


How do I get access Adobe Creative Cloud products?

All COC educators qualify to have access to Adobe Creative Cloud. To sign into your enterprise account provided via CanyonsID, please click here for more information.


How do I check out equipment?

Contact the Help Desk at (661) 362-3953 for further assistance.  


How do I get a Colleague Account?

Please visit the online account request form.


Other Questions:


Call: (661) 362-3953