Frequently Asked Questions


My Canyons FAQ


 

Where can I get help with my student account, or student email?

For student account support please contact the Welcome Desk at
(661) 362-3398 or emailsupport@my.canyons.edu

Students can also visit the Welcome Desk, located on the 1st floor of Canyons Hall.

 

Where can I get help with Canvas as a student?

Students can contact Canvas Support at
(661) 362-3344 or cvsupport@canyons.edu

For after hours help (5pm-8am) please call (877) 889-9052

 

Where can I get help with Canvas as a staff/faculty member?

Staff and Faculty members can contact Online Education at 
(661) 362-3600 or online@canyons.edu
Online Education is located in the Valencia Campus Library, 2nd floor (Rooms 245 - 248)

Remote 24/7 Faculty support please call (833) 286-2864 

 

How can I access my email from off campus?

To access your email from off campus, please visit
Staff/Faculty: owa.canyons.edu
Students: mail.my.canyons.edu 

What do I do if I have forgotten my email password? (Faculty/Staff)

Please log into CanyonsID to reset your password.

If you need help with CanyonsID, please click here

 

What do I do if I have forgotten my 
My Canyons password? (Faculty/Staff)

To reset your my.canyons.edu password please click "Have you forgotten your User Name and/or Password?" link on the log in page and fill out the form. A temporay password will be emailed to you. Log in with your first initial, middle intial (if you have one), and your last name (ie. JASmith). Use the temporary password, and you will be prompted to update your password.

My Canyons FAQ 

What are my login credentials for intranet.canyons.edu?

Your login credentials for the Canyons intranet is the same as your staff email.

Username: lastname_first initial (ie. Smith_J)
Password: (email password) 

 

How do I use online conferencing (ConferZoom)?

Please see the ConferZoom guides linked below:

For other training documents and how to's, please visit our Resources page.

 

How do I get access to a department network share?

To obtain access to a department network share folder, please have your supervisor contact the Help Desk at helpdesk@canyons.edu.

 

How do I get discounted personal tech purchases?

Please click this link to see personal tech purchases that are available to you.

 

How do I get access Adobe Creative Cloud products?

All COC educators qualify to have access to Adobe Creative Cloud. To sign into your enterprise account provided via CanyonsID, please click here for more information.

 

How do I check out equipment?

Please click this link to submit and online reservation, or contact the Help Desk at (661) 362-3953 for further assistance.  

 

How do I get a Colleague Account?

Please click this link to sumbit an online account request.

 

Other Questions:

Email: helpdesk@canyons.edu

Call: (661) 362-3953

Online: helpdesk.canyons.edu