My Canyons FAQ

My Canyons Login and Errors

  1. You entered an invalid username or password.
  2. Your Password has expired. Please choose a new password.
  3. You do not have permission to change your password.
  4. Your account has been disabled due to too many incorrect login attempts. Please contact your system administrator.
  5. My Canyons and Self Service

You entered an invalid username or password.

This occurs when someone has either a bad username or a bad password.

Solution: Make sure they know their username.  Can be looked up in report with their User ID, or first and last name. And make sure password is good. If they do not know their password, have them use the reset password link on the bottom left of the My Canyons home page.

 

Your Password has expired. Please choose a new password.

This occurs after 6 months of having the same My Canyons password. 

Solution: User must reinput their User ID, Old Password. They must also enter their new password twice to verify and a hint. (optional) If they follow directions, this will take them to being logged in with their new password.

 

You do not have permission to change your password.

This occurs when cookies are not cleared and the system can’t decipher a password change or update.

Solution: User must close all instances of that browser and open a new instance, log in on an alternate browser or try using incognito mode.

 

Your account has been disabled due to too many incorrect login attempts. Please contact your system administrator.

This occurs when a user has failed at logging in 10 times in 30 minutes.

Solution: User must wait 30 minutes from their last login to try and login again. If they login at 29 minutes or sooner, they will be locked out an additional 30 minutes.

 

Other Questions:

Email: helpdesk@canyons.edu

Call: (661) 362-3953

Online: helpdesk.canyons.edu