Frequently Asked Questions

College of the Canyons is not closed, but our campuses are closed to the public.

All instruction and services have been transitioned to remote delivery where possible.

Here is more detail on our current operations:
- Educational institutions are considered exempt from the Governor’s "Safer at Home" order as long as employees are working to provide support for distance learning and operations.
- In-person instruction is suspended and will be delivered in remote delivery formats starting Monday, March 23. We expect classes to continue in this format for the remainder of the semester, including late-start classes.
- Student Services offices, which have been closed since Monday, March 16, will not resume in-person services. They are transitioning to online delivery and classes will begin in this new format by Monday, March 23.
- All other campus offices are closed to the public. Services will be offered online to the fullest extent possible. The college plans to operate remotely until June 5, but will continue to monitor developments and provide updates as new information becomes available.
- Employees involved in transitioning to remote learning and working may continue to work from campus, utilizing social distancing measures. All employees who can work from home should do so.
Updated April 7, 2020
Yes, the college is moving the vast majority of its courses to remote learning.

Here is more detail on what is planned.
- In-person instruction is suspended, with plans to resume in remote delivery formats on Monday, March 23. We expect classes to continue in this format for the remainder of the semester, including late-start classes.
- Classes that were already online/hybrid, or previously transitioned to remote delivery, will continue.
Updated March 20, 2020
As the college moves to remote learning, we understand some students do not have access to internet services at home.

Some companies are temporarily offering free or low-cost Internet services.

There are restrictions, but please review the information provided below to see whether you qualify for one of the free or low-cost programs.

Comcast

You may qualify for the Comcast Internet Essentials program if:
- You are an active participant in programs such as: Head Start, National School Lunch Program, Medicaid, SNAP, SSI, WIC, VA Pension, Public Housing, TANF, LIHEAP, Tribal Assistance
- You do not have outstanding debt to Comcast that is less than a year old. Families with outstanding debt more than one year old may still be eligible.
- You live in an area where Comcast Internet service is available.
- You are not an existing Xfinity Internet customer and have not subscribed to Xfinity Internet in the last 90 days.
If approved, you could have a home Internet connection in 5 to 7 business days.

Apply

Charter/Spectrum

You may qualify for the Spectrum Internet Assist program if one or more members of your household is a recipient of one of the following assistance programs:
- National School Lunch Program (NSLP)
- Community Eligibility Provision (CEP) of the NSLP
- Supplemental Security Income (for applicants 65 or older)
You can apply in English or Spanish:

Apply

Charter also offers households with K-12 or college students free Spectrum Wi-Fi for 60 days. (It is important to note that customers who sign up for the free service will automatically be billed for using Internet access after the first 60 days unless they contact Spectrum to cancel the service.) There is no online or downloadable application. To enroll your household in the free Spectrum offer for students, call (844) 488-8395.

Updated March 20, 2020
Peer Advising

Our Peer Advising Program staffed by College of the Canyons students is available to help. We have many ways to connect beyond email, including Zoom meeting sessions and Google Hangout.

Connect

Canvas

For help with Canvas, please visit the Online Education website for video tutorials, tips and tricks. You can also email cvsupport@canyons.edu.

Online Education

Library

The Library's website has resources for:
- Finding full-text article databases and e-books
- Receiving reference support via Zoom, chat and email
- Finding streaming media
- Learning how to use remote Library services and conduct research
Library

The Learning Center
- TLC offers online tutoring in math, science and writing during normal hours of operation.
- Canvas support for students continues to be available.
TLC

California Community Colleges

Answers to questions such as:
- With most colleges transitioning from in-person to online classes, what do I need to do to prepare, especially if I’ve never taken classes on line?
- Do you have any other tips for succeeding in online classes?
- There are lots of labs that involve in-person training, especially in career education fields. What’s going to be done to address this?
- What if I don’t have a computer or live in an area that has limited or no broadband access?
- How are colleges and the Chancellor’s Office addressing the issue of access to computers and broadband availability for students who have needs in this area?
Resources

Updated March 25, 2020
If, due to the circumstances of your course or due to COVID-19, you need to drop your course, you have three options:

Withdrawal

You can use My Canyons to withdraw from your course. This will put a W on your transcript and will calculate towards probation or dismissal status. This will also affect financial aid. Students can process this through May 10, 2020 for full semester length courses. Please check with your instructor for short-term class deadline dates.

Excused Withdrawal

You will need to show documentation that you cannot continue with the course based on the COVID 19 pandemic. Right now, the law states you must have documentation. The Excused Withdrawal (EW) will affect your financial aid the same way a W does; however, you can petition through Financial Aid to not have it count in your Satisfactory Academic Progress. You will need to complete the COVID-19 Spring 2020 Withdrawal Petition. Please ask for an EW on this petition if you opt for this option.

Withdrawal with Refund

This option is available when there is a natural disaster beyond the control of the student. You can petition to have the withdrawal (from option 1 above) removed from your record and receive a refund. You would need to show documentation to have the W removed. This can be a letter from you showing you are too ill to continue the course, cannot access Internet, or cannot continue in the remote format of your course. This would affect your financial aid and will not be on your transcript. It will be as if you were never enrolled in the course. That means you may need to pay back financial aid. If this petition is approved, you will receive a refund for the course. You will need to complete the COVID-19 Spring 2020 Withdrawal Petition. On the petition, please ask for the W to be removed and for a refund if you opt for this option.

Before you make your decision, we want to make sure it is the right option for you. Please contact the following offices if any of these circumstances apply to you:

Financial Aid

All withdrawals are included in a financial aid student’s academic eligibility calculation. Any student, who is determined ineligible for financial aid due to a withdrawal that affected either their GPA or Pace of Progress, may appeal for reinstatement based on the impact from the school closure.

Any withdrawal that results in a change to a student’s enrollment status (i.e. full-time to half-time) may result in a reduced award or repayment. Students should refer to Section XV of the Financial Aid Eligibility & Academic Standards policy for more information on how changes in enrollment affect financial aid disbursements.

More

For more information on how withdrawals may affect your financial aid, please contact Financial Aid:

Email

International Students

If you are an international student, the rules are different. To protect your student visa, you are expected to maintain 12 units.

Please contact the ISP office to receive guidance on the consequences of withdrawing from a class:

Email

Graduation or Transfer Requirements

Please contact counseling for help:

Email

Veterans

For any questions regarding VA Educational Benefits, please contact the Veterans Resource Center:

Email

Dual and College Now Students

Make sure to check-in with your high school counselor before dropping classes. A withdrawal may affect your high school graduation requirements.

Your success is important to us. We want to support you in any way we can. These are extraordinary times and we are working to ensure we are available to you as much as possible to keep us all safe and healthy.

Updated March 20, 2020
Educational institutions are considered exempt from the governor’s "Safer at Home" order as long as employees are providing support for distance learning and operations.
- College of the Canyons will continue to follow the direction of the Los Angeles County Department of Public Health, the California Department of Public Health and the Centers for Disease Control and Prevention.
- In addition, the college’s Coronavirus Task Force – an operations team involving faculty, staff, students and administrators – has been working in close consultation with numerous on- and off-campus groups to assess the risks and recommend actions. This task force will continue to meet and provide advice, counsel and public information throughout the duration of this situation.
Updated March 20, 2020
In compliance with the state’s ban on large gatherings, the college has canceled or postponed all large gatherings scheduled through June 5.

We will provide updates on future events as they become available.

Updated April 7, 2020
Effective immediately, all travel outside the district is frozen until further notice.

If you have travel scheduled and you believe it is urgent and essential then please work with your supervisor to discuss possible exceptions.

Updated March 20, 2020
Students

For questions about classes, students should contact their instructor.

Employees

Employees with specific questions/concerns not addressed above should speak with their supervisor.

Community Members

Community members are welcome to contact the college’s Public Information Office:

Email

Updated March 20, 2020
In addition to the measures listed above, we have undertaken added cleaning measures across both campuses. These measures include:
- Continual deep cleaning of high-touch surfaces such as door latches, light switches and elevator buttons
- Disinfecting of restrooms using specialized steam-cleaning equipment with a water/sanitizer mixture
- Custodial operations are continuous
Updated March 20, 2020
- Stay home when you are sick.
- Wash your hands (for at least 20 seconds) with soap and water after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing. If soap and water is not available, use an alcohol-based sanitizer that contains at least 60 percent alcohol. Help young children to do the same.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Limit close contact, like kissing or sharing cups/utensils, with people who are sick.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If you do not have a tissue, use your sleeve (not your hands).
- Be aware that facemasks are most effective when used appropriately by health care workers and people who are ill.
- Monitor your symptoms.
Updated March 20, 2020
If you have Coronavirus symptoms and suspect you may have contracted the virus:
- Contact your healthcare provider or the Los Angeles County Department of Public Health at (888) 397-3993
Based on what has been seen previously with other viral respiratory illnesses, the Centers for Disease Control says the following symptoms may appear 2 to 14 days after exposure to Coronavirus.
- Fever
- Cough
- Shortness of breath
Updated March 20, 2020
If someone reports to you that they have been exposed, but are not exhibiting symptoms:
- Instruct them to contact their healthcare provider or the Los Angeles County Department of Public Health at (888) 397-3993
Updated March 20, 2020
Updated April 7, 2020
- Work-from-Home Success Tips
Updated March 24, 2020
- Payroll Procedures
Updated March 24, 2020
- Online Professional Development Workshops
Updated March 24, 2020

The Business of Learning Continues

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Frequently Asked Questions

Executive Cabinet Webinar

Yes, We Have an App!

How to Wash Your Hands (NHS)

What You Need to Know (CDC)