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NCC.CSKL- 002 - Business Writing in the Tech Age - Kim Haglund

Course:Business Writing in the Tech Age
Professor:Kim Haglund
  • Online
Course Length:
  • Applies to All Course Lengths


Kim Haglund

Hello Everyone! Welcome to Career Skills at College of the Canyons! This course is meant for anyone who needs a refresher or just wants to learn more about appropriate writing for the business world; however, it is also appropriate for those who may communicate with instructors, request refunds or concerns about a product you ordered, or any other reason you may be writing an email or letter for a specific purpose. There is no cost associated with the course - I will provide everything for you!  We will use a variety of instructional and collaborative methods, including videos, discussion boards, and handouts.  

If you have never taken a 100% online course before, take this short assessment to check your readiness: CLICK HERE 

Also, if you need help or a refresher with access Canvas, you can CLICK HERE. 

I look forward to working with you! 

Note: Course length may vary - Check the COC Schedule

Course Description

Develops effective and professional business writing skills for electronic and hard-copy communication using business tone, organization and formatting, word choice and persuasion. 

Course Objectives

  1. Identify the essential elements of effective communication.
  2. Distinguish types of correspondence, component parts, appropriate etiquette and delivery channels for business writing.
  3. Evaluate effective document planning and drafting techniques.
  4. Implement proper document format and design features in written business communications.
  5. Evaluate document drafts for clarity, grammar, and language.
  6. Identify effective techniques for issuing and responding to sensitive messages.


Student Learning Outcomes

  1. Apply proper formatting, document design, grammar, punctuation, and etiquette utilizing appropriate communication channels in diverse business applications.

What to Expect in this Course

Canvas: This online course utilizes a Learning Management System called Canvas, which will be used to access all course materials and assignments including videos, discussions, grades, and other course activities. Please log into Canvas by

visiting on the first scheduled date of our course. Login information can be found below:


Username: The same as your MyCanyons username (example jdsmith)

Password: this is the word “students”


Types of Assessments

Discussion Boards; reflective writing; written assignments

Textbook Information

This course does not require any textbooks. All materials will be provided by the instructor. 

Other Relevant Course Information

Meeting Dates and Times: Please check the COC class schedule for the start and end date for this course. This course is 100% online and is asynchronous (meaning we don’t meet at actual specific times or dates).  There are deadlines in the course to keep you on track to finish on time, and I am required to drop students who are not participating, so please make sure you sign in and meet the first deadline.  If you have issues or questions, please email me. 

Additional Resources


This course can be accessed on the first day of class via Canvas at Log into Canvas using your CanyonsID single sign-on:

  • CanyonsID Username is your COC student email address (Ex:
  • CanyonsID Password is your COC student email password

Please visit the Get to Know Your Online Classroom page for help logging into Canvas and for tips on using Canvas and Zoom. Canvas Chat Support is also available 24/7 for any Canvas related issues.

Online Education

Check out the Online Education website for more information on a variety of topics that can help you be a successful online student such as: exam proctoring, learning styles, computer skills, and tips for student success. If this is your first online course, feel free to take our online learning readiness assessment to assess your skills.

The Learning Center (TLC)

The TLC provides FREE online tutoring resources to COC students!

Academic Accommodation Center (AAC)

College of the Canyons AAC provides educational services and access for eligible students with documented disabilities who intend to pursue coursework at COC. A variety of programs and services are available which afford eligible students with disabilities the opportunity to participate fully in all aspects of the college programs and activities through appropriate and reasonable accommodations. For more information on their services visit the Academic Accomodation Center website.

Online Counseling

The Counseling Department offers appointments online. You can schedule an appointment by visiting the Online Counseling website. Counselors can help you map out a plan to reach your educational goals as well as advise you on course selection and registration.

Management of Stress and Mental Health

Often the pressure on our students is very strong, involving academic commitments, relationships, outside jobs and family pressure to name a few. The staff and faculty of College of the Canyons are here to see you succeed academically and care about your emotional and physical health. You can learn more about the broad range of confidential student services, including counseling and mental health services available on campus by visiting the Student Health & Wellness Center in the Student Services Building (across from the bookstore). The phone number is 661-362-3259 that you can call 24/7. You can also e mail for an appointment at At the Canyon Country Campus the Health Center will be in the new Student Services Building.

Also, the National Suicide & Crisis Lifeline number is now 988. All students at COC are encouraged to enter that phone number in their cells. You can call it when you, or someone you know, is having thoughts of suicide or is in severe distress.

You can also now use the Crisis Text Line: Just text "Courage" to 741741. Someone will get back to you immediately. Its free, 24/7, and confidential.

Veterans Resource Center

The College of the Canyons Veterans Resource Center is a department within the Student Services Division at the college, created to help veterans and veteran dependents with applying to College of the Canyons, enrolling in classes, and requesting VA Education or Vocational Benefits. For more information please visit the Veterans Resource Center website, email or phone (661) 362-3469.


The Library provides live online and in-person research help, access to a full range of e-resources and physical materials that support the curriculum, individual and group study areas, and much more!

Last updated: 01/08/2024 Sub#: 1699