NC.CSKL-005 - Negotiation - John J Francis
|Professor:||John J Francis|
My name is Professor John Francis and welcome to Negotiation.
I am happy you are taking this course to better your professional skills. I look forward to helping you during our class.
Please contact me with any questions.
I look forward to seeing you online!
Analyze the conflict cycle and practice skills to diffuse conflict at each stage. Skills include reframing, neutralizing language, discovering of interests, and leveraging innovative solutions through a collaborative negotiation process.
What to Expect in this Course
This is an 8-hour course, however, it will be open for a two-week period to allow students to work at their own pace.
The course consists of online discussions and assignments based on the learning materials.
Types of Assessments
This class is offered as noncredit. All noncredit courses are graded as Pass (P) or No Pass (NP).
Textbook Information / Link to ZTC Textbook
You will find the free Open Educational Resources (OER) in our Canvas course. You will also receive access to Linkedin Learning video resources once the course begins to complete your assignments.
Other Relevant Course Information
This course is one of three courses in the Customer Relations Certificate. Earners of this certificate have developed a deep understanding of communication skills and how they relate to quality customer service. Additionally, earners understand different personality styles and how to adapt to each. They are able to provide strategic customer service recommendations based on their classroom experience as well as demonstrate collaborative problem solving. The other courses required to complete this certificate are NC.CSKL 004 - Customer Service and NC.CSKL 006 - Personality Styles.
This course can be accessed on the first day of class via Canvas at https://coc.instructure.com. Log into Canvas using your CanyonsID single sign-on:
- CanyonsID Username is your COC student email address (Ex: firstname.lastname@example.org)
- CanyonsID Password is your COC student email password
Check out the Online Education website for more information on a variety of topics that can help you be a successful online student such as: exam proctoring, learning styles, computer skills, and tips for student success. If this is your first online course, feel free to take our online learning readiness assessment to assess your skills.
The Learning Center (TLC)
The TLC provides FREE online tutoring resources to COC students!
Academic Accommodation Center (AAC)
College of the Canyons AAC provides educational services and access for eligible students with documented disabilities who intend to pursue coursework at COC. A variety of programs and services are available which afford eligible students with disabilities the opportunity to participate fully in all aspects of the college programs and activities through appropriate and reasonable accommodations. For more information on their services visit the Academic Accomodation Center website.
The Counseling Department offers appointments online. You can schedule an appointment by visiting the Online Counseling website. Counselors can help you map out a plan to reach your educational goals as well as advise you on course selection and registration.
Management of Stress and Mental Health
College of the Canyons cares about your emotional and physical health. Learn more about the broad range of confidential student services, including free counseling and mental health services available during this time by visiting the Student Health & Wellness Center website or by calling them at: 661-362-3259.
The National Suicide Lifeline number is 1-800-273- 8255 (TALK). Please call it if you or someone you know is having thoughts of suicide or is in severe distress - it could save someone's life.
You can also use the Crisis Text Line: Just text "Courage" to 741741. It's free, available 24/7, and confidential.
Veterans Resource Center
The College of the Canyons Veterans Resource Center is a department within the Student Services Division at the college, created to help veterans and veteran dependents with applying to College of the Canyons, enrolling in classes, and requesting VA Education or Vocational Benefits. For more information please visit the Veterans Resource Center website, email email@example.com or phone (661) 362-3469.
The Library provides live online and in-person research help, access to a full range of e-resources and physical materials that support the curriculum, individual and group study areas, and much more!
Last updated: 07/22/2021 Sub#: 408