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NC.CSKL-008 - Workplace Communications Strategies - Cindy Pollack

Course:Workplace Communications Strategies
Professor:Cindy Pollack
  • Online
Course Length:
  • Applies to All Course Lengths


Picture of instructor

Hi class, and welcome to COC's School of Personal and Professional Learning! I am excited to be on this journey with you. I have over 20 years of experience helping noncredit students update their skills and become better prepared for the 21st century workplace. I look forward to working with each one of you.

Course Description

Participants assess and optimize current workplace communication skills by building a communication toolkit to forward their career and learn to illustrate clear verbal and nonverbal messages. 

What to Expect in this Course

This is an 8-hour course, however, it will be open for a two-week period to allow students to work at their own pace.

The course consists of online discussions and assignments based on the learning materials.

Types of Assessments

This class is offered as noncredit. All noncredit courses are graded as Pass (P) or No Pass (NP). Grade Breakdown: Pass (P) = 80 - 100% ? No Pass (NP) = Less than 80%

Textbook Information / Link to ZTC Textbook

You will find the free Open Educational Resources (OER) in our Canvas course.  You will also receive access to Linkedin Learning video resources once the course begins to complete your assignments.

Other Relevant Course Information

 This course is one of two courses that are part of the Management Toolbox CertificateEarners of this certificate have demonstrated an understanding of delegation, communication, time management and motivation techniques and skills needed for a successful manager. 

  • NC.CSKL 007 - Successfully Managing and Developing People: Learn and apply the communication, delegation, and motivational skills needed to be an effective manager or supervisor.
  • NC.CSKL 008 - Workplace Communication Strategies: Participants assess and optimize current workplace communication skills by building a communication toolkit to forward their career and learn to illustrate clear verbal and nonverbal messages. 

Additional Resources


This course can be accessed on the first day of class via Canvas at Log into Canvas using your CanyonsID single sign-on:

  • CanyonsID Username is your COC student email address (Ex:
  • CanyonsID Password is your COC student email password

Please visit the Get to Know Your Online Classroom page for help logging into Canvas and for tips on using Canvas and Zoom. Canvas Chat Support is also available 24/7 for any Canvas related issues.

Online Education

Check out the Online Education website for more information on a variety of topics that can help you be a successful online student such as: exam proctoring, learning styles, computer skills, and tips for student success. If this is your first online course, feel free to take our online learning readiness assessment to assess your skills.

The Learning Center (TLC)

The TLC provides FREE online tutoring resources to COC students!

Academic Accommodation Center (AAC)

College of the Canyons AAC provides educational services and access for eligible students with documented disabilities who intend to pursue coursework at COC. A variety of programs and services are available which afford eligible students with disabilities the opportunity to participate fully in all aspects of the college programs and activities through appropriate and reasonable accommodations. For more information on their services visit the Academic Accomodation Center website.

Online Counseling

The Counseling Department offers appointments online. You can schedule an appointment by visiting the Online Counseling website. Counselors can help you map out a plan to reach your educational goals as well as advise you on course selection and registration.

Management of Stress and Mental Health

College of the Canyons cares about your emotional and physical health. Learn more about the broad range of confidential student services, including free counseling and mental health services available during this time by visiting the Student Health & Wellness Center website or by calling them at: 661-362-3259.

The National Suicide Lifeline number is 1-800-273- 8255 (TALK). Please call it if you or someone you know is having thoughts of suicide or is in severe distress - it could save someone's life.

You can also use the Crisis Text Line: Just text "Courage" to 741741. It's free, available 24/7, and confidential.

Veterans Resource Center

The College of the Canyons Veterans Resource Center is a department within the Student Services Division at the college, created to help veterans and veteran dependents with applying to College of the Canyons, enrolling in classes, and requesting VA Education or Vocational Benefits. For more information please visit the Veterans Resource Center website, email or phone (661) 362-3469.


The Library provides live online and in-person research help, access to a full range of e-resources and physical materials that support the curriculum, individual and group study areas, and much more!

Last updated: 03/31/2022 Sub#: 373