NC.CSKL-017 - Empathy - Cindy Pollack
Hi class, and welcome to COC's School of Personal and Professional Learning! I am excited to be on this journey with you. I have over 20 years of experience helping noncredit students update their skills and become better prepared for the 21st century workplace. I look forward to working with each one of you.
Examine the importance of empathy in relationships and collaborations. Emphasis is placed on building strong connections and utilizing good listening skills to understand the needs of customers and co-workers from differing points of view.
What to Expect in this Course
This is an 8-hour course, however, it will be open for a two-week period to allow students to work at their own pace.
The course consists of online discussions and assignments based on the learning materials.
Types of Assessments
This class is offered as noncredit. All noncredit courses are graded as Pass (P) or No Pass (NP). Grade Breakdown: Pass (P) = 80 - 100% ? No Pass (NP) = Less than 80%
Textbook Information / Link to ZTC Textbook
You will find the free Open Educational Resources (OER) in our Canvas course. You will also receive access to Linkedin Learning video resources once the course begins to complete your assignments.
Other Relevant Course Information
This course is one of three courses that are part of the Mindful Co-Worker Certificate. Earners of this certificate have demonstrated empathetic strategies and good listening skills to build strong connections with customers, clients, and co-workers from diverse backgrounds and differing points of view. They have also identified and applied strategies for becoming more adaptable and managing stress in the modern workplace. Earners have gained a deeper understanding of the distinct advantages to having diversity in the workplace.
- NC.CSKL 015 - Adaptability: Identify and develop strategies for becoming more adaptable and managing stress in the modern workplace and developing needed career skills.
- NC.CSKL 017 - Empathy: Examine the importance of empathy in relationships and collaborations. Emphasis is placed on building strong connections and utilizing good listening skills to understand the needs of customers and co-workers from differing points of view.
- NC.CSKL 021 - Social/Diversity-Awareness: Develop an understanding of diversity in the workplace including gender, sexual orientation, ethnicity, age, and disability. Understand and explore cultural and generational differences and its distinct advantage to the modern workplace.
This course can be accessed on the first day of class via Canvas at https://coc.instructure.com. Log into Canvas using your CanyonsID single sign-on:
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- CanyonsID Password is your COC student email password
Please visit the Get to Know Your Online Classroom page for help logging into Canvas and for tips on using Canvas and Zoom. Canvas Chat Support is also available 24/7 for any Canvas related issues.
Check out the Online Education website for more information on a variety of topics that can help you be a successful online student such as: exam proctoring, learning styles, computer skills, and tips for student success. If this is your first online course, feel free to take our online learning readiness assessment to assess your skills.
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Last updated: 03/31/2022 Sub#: 374