NC.CSKL-017 - Empathy - Cindy Pollack
Hi class, and welcome to COC's School of Personal and Professional Learning! I am excited to be on this journey with you. I have over 20 years of experience helping noncredit students update their skills and become better prepared for the 21st century workplace. I look forward to working with each one of you.
Examine the importance of empathy in relationships and collaborations. Emphasis is placed on building strong connections and utilizing good listening skills to understand the needs of customers and co-workers from differing points of view.
What to Expect in this Course
This is an 8-hour course, however, it will be open for a two-week period to allow students to work at their own pace.
The course consists of online discussions and assignments based on the learning materials.
Types of Assessments
This class is offered as noncredit. All noncredit courses are graded as Pass (P) or No Pass (NP). Grade Breakdown: Pass (P) = 80 - 100% ? No Pass (NP) = Less than 80%
You will find the free Open Educational Resources (OER) in our Canvas course. You will also receive access to Linkedin Learning video resources once the course begins to complete your assignments.
Other Relevant Course Information
This course is one of three courses that are part of the Mindful Co-Worker Certificate. Earners of this certificate have demonstrated empathetic strategies and good listening skills to build strong connections with customers, clients, and co-workers from diverse backgrounds and differing points of view. They have also identified and applied strategies for becoming more adaptable and managing stress in the modern workplace. Earners have gained a deeper understanding of the distinct advantages to having diversity in the workplace.
- NC.CSKL 015 - Adaptability: Identify and develop strategies for becoming more adaptable and managing stress in the modern workplace and developing needed career skills.
- NC.CSKL 017 - Empathy: Examine the importance of empathy in relationships and collaborations. Emphasis is placed on building strong connections and utilizing good listening skills to understand the needs of customers and co-workers from differing points of view.
- NC.CSKL 021 - Social/Diversity-Awareness: Develop an understanding of diversity in the workplace including gender, sexual orientation, ethnicity, age, and disability. Understand and explore cultural and generational differences and its distinct advantage to the modern workplace.
This course can be accessed on the first day of class via Canvas at https://coc.instructure.com. Log into Canvas using your CanyonsID single sign-on:
- CanyonsID Username is your COC student email address (Ex: firstname.lastname@example.org)
- CanyonsID Password is your COC student email password
Check out the Online Education website for more information on a variety of topics that can help you be a successful online student such as: exam proctoring, learning styles, computer skills, and tips for student success. If this is your first online course, feel free to take our online learning readiness assessment to assess your skills.
The Learning Center (TLC)
The TLC provides FREE online tutoring resources to COC students!
Academic Accommodation Center (AAC)
College of the Canyons AAC provides educational services and access for eligible students with documented disabilities who intend to pursue coursework at COC. A variety of programs and services are available which afford eligible students with disabilities the opportunity to participate fully in all aspects of the college programs and activities through appropriate and reasonable accommodations. For more information on their services visit the Academic Accomodation Center website.
The Counseling Department offers appointments online. You can schedule an appointment by visiting the Online Counseling website. Counselors can help you map out a plan to reach your educational goals as well as advise you on course selection and registration.
Management of Stress and Mental Health
Often the pressure on our students is very strong, involving academic commitments, relationships, outside jobs and family pressure to name a few. The staff and faculty of College of the Canyons are here to see you succeed academically and care about your emotional and physical health. You can learn more about the broad range of confidential student services, including counseling and mental health services available on campus by visiting the Student Health & Wellness Center in the Student Services Building (across from the bookstore). The phone number is 661-362-3259 that you can call 24/7. You can also e mail for an appointment at StudentHealthCenter@canyons.edu. At the Canyon Country Campus the Health Center will be in the new Student Services Building.
Also, the National Suicide & Crisis Lifeline number is now 988. All students at COC are encouraged to enter that phone number in their cells. You can call it when you, or someone you know, is having thoughts of suicide or is in severe distress.
You can also now use the Crisis Text Line: Just text "Courage" to 741741. Someone will get back to you immediately. Its free, 24/7, and confidential.
Veterans Resource Center
The College of the Canyons Veterans Resource Center is a department within the Student Services Division at the college, created to help veterans and veteran dependents with applying to College of the Canyons, enrolling in classes, and requesting VA Education or Vocational Benefits. For more information please visit the Veterans Resource Center website, email email@example.com or phone (661) 362-3469.
The Library provides live online and in-person research help, access to a full range of e-resources and physical materials that support the curriculum, individual and group study areas, and much more!
Last updated: 03/31/2022 Sub#: 374