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Information for COC Faculty
Learn about TLC Testing Center services and how we support both faculty and students.
Our Services
- Quiet, reduced-distraction testing.
- Make-up and alternative location for online exams (Respondus required)
- AAC testing.
How to Set Up Your Exam
- Complete Proctor Request Form
- Fill out the form before the student arrives
- Provide:
- Course/exam title and instructor name
- Time limit.
- Allowed materials (calculator, notes, Scantron, etc.).
- Accommodation details (if any).
- Passwords entered exactly as provided (if applicable).
- If using Respondus, please put the bypass code in the password box.
- Return method (pickup, campus mail).
- Notify students
- Inform students that their exam will be at TLC.
- Students must make an appointment prior to their arrival.
- Remind them to bring a photo ID and required materials.
- Confirm details
- Double-check your instructions match what students are told.
- Contact TLC directly for any changes or updates.
- After the exam
- Pick up completed exams from the TLC location where the student took the exam or from the mailroom.
Reminders:
- Appointments start every hour on the hour.
- No exam will be administered within the last hour before closing.
- TLC staff must follow your written instructions exactly.
- Exams sent to the mailroom will be delivered the next operational day by noon. Please allow an extra day if the exam is traveling between campuses.
- Exams cannot be scanned or emailed. Faculty are encouraged to have their chair, dean, or colleague pick them up. IF that is not possible, a stamped, self-addressed envelope may be provided for USPS return.
Q: Can I drop off physical copies of my exam at a TLC Testing Center?
A: Yes. Exams are stored in locked filing cabinets and are accessible only to TLC testing specialists. Please note that we still require the digital Faculty Proctor Request Form for exams dropped off in person. To submit one, enter "dropped off exam(s)" in the form's "Additional Notes" box.
Q: Can I submit one proctor request form for multiple students?
A: Yes, providing the details (availability window, time allowed, etc.) are the same for each student on the form you submit. If you are submitting a request for paper exam proctoring for more than five students, please send your exam to Reprographics for printing and let the testing staff know in the notes section of the form.
Q: Can I specify specific hours students can take their test?
A: Yes. The 'Available Beginning' and 'Available Until' boxes are date-specific. However, you can add any desired time frame in the 'Additional Notes' box, provided that it falls within the current term's TLC Testing Center Hours. Please note that our Valencia and Canyon Country locations have various operating hours.
Q: How do I get my exams back from a TLC Testing Center?
A: You may choose one of the following:
- TLC Pickup - recommended for fast return
- Mailroom delivery - exams placed in your mailbox by noon the next business day (may be later)
- Canvas return - only for exams taken on Canvas
Q: Can you scan a paper exam and send it to me via email?
A: No. Testing staff can send physical exams via USPS if a stamped, self-addressed envelope is provided. Another option is to have your department chair, dean, or a designated faculty member pick up the exam(s) for you. If you choose this option, email us at TLCTestingCenter@Canyons.edu and identify who will retrieve your exam.
Q: Can I update a form after submitting it?
A: Yes. Email TLCTestingCenter@Canyons.edu with changes. A confirmation email will be sent once updates are applied.
Q: Do students have their belongings/phones during the exam?
A: Lockers are available at both campuses. You may require students to lock up belongings, including electronics, by checking the box on the Faculty Proctor Request Form.
- It is strongly recommended that faculty require lockers to ensure exam security and reduce distractions.
Q: Are appointments required for all students?
A: Yes. All students must schedule an appointment online before testing.
- Appointments begin every hour on the hour
- Walk-ins will be scheduled for the next available time if space is full.
- Students who wait until the deadline risk not finding an open slot, so please encourage them to book early.
Q: Do students need a physical ID to take their exam at TLC?
A: Yes. Acceptable ID:
- COC ID Card/ Mobile ID
- Government-issued ID (e.g., driver's licenses, passports, state ID)
- Other School-issued ID Card
For any additional questions, please contact us at:
Valencia Campus: 661-362-3194
Canyon Country Campus: 661-362-3778
TLCTestingCenter@canyons.edu
The TLC Testing Center supports students who need to complete an online exam in a secure, in-person testing environment. Exams may be delivered through Canvas, Respondus LockDown Browser, or another instructor-approved platform and are supervised by TLC staff at the Valencia or Canyon Country Campus.
Online exam proctoring may be appropriate for:
- Students with authorized testing accommodations
- Students completing a make-up exam
- Online students who need access to a computer, reliable internet, or required software
- Students who need an in-person alternative to Respondus Monitor
Faculty must submit a TLC Faculty Proctor Request Form with the exam instructions, time limit, permitted materials, passwords, and any other information TLC staff will need.
Faculty offering an in-person alternative to Respondus Monitor can review the Respondus and TLC Proctored Exams instructions for help setting up the exam correctly.
Students must schedule an appointment with the TLC Testing Center before arriving and bring a valid photo ID.
Students in the Academic Accommodations Center program, with alternative testing accommodations, can take their exams in the TLC Testing Center for a reduced-noise, low-distraction testing environment and/or extended test-taking time. If a student requests that their exam be proctored in TLC, complete our Faculty Proctor Request Form, which includes any accommodations the student may need. For more information about specific accommodations, please contact the Academic Accommodations Office.