Information for COC Faculty
Learn about TLC Testing Center services and how we support both faculty and students.
Q: How do I arrange for my student(s) to test at a TLC Testing Center?
A: Step 1 is to complete the digital Faculty Proctor Request Form.
Step 2 is to inform your student of all information needed to schedule an appointment and complete their exam, including, but not limited to, exam availability, test format (paper or computer), time allowed, materials, and AAC accommodations.
Q: Can I drop off physical copies of my exam at a TLC Testing Center?
A: Yes. Exams are stored in locked filing cabinets and are only accessible by TLC testing specialists. Please note that we still require the digital Faculty Proctor Request Form for exams dropped off in person. To submit one, enter "dropped off exam(s)" in the form's "Additional Notes" box.
Q: Can I submit one proctor request form for multiple students?
A: Yes, providing the details (availability window, time allowed, etc.) are the same for each student on the form you submit. If you are submitting a request for paper exam proctoring for more than five students, please send your exam to Reprographics for printing and let the testing staff know in the notes section of the form.
Q: Can I specify the students' test hours?
A: Yes. The 'Available Beginning' and 'Available Until' boxes are date-specific. However, you can add any desired time frame in the 'Additional Notes' box, provided that it falls within the current term's TLC Testing Center Hours. Please note that our Valencia and Canyon Country locations have various operating hours.
Q: How do I get my exams back from a TLC Testing Center?
A: There are two options for returning exams to faculty: TLC Pickup or Mailroom. You will select the method you requested to return when you fill out the digital Faculty Proctor Request Form. Please note that the return method for Canvas is only for exams taken on the computer. If you choose to have the exam in your mailbox, we will deliver it by noon the following business day.
Q: Can you scan a paper exam and send it to me via email?
A: No. Testing staff can send physical exams via USPS if a stamped, self-addressed envelope is provided. Another option is to have your department chair, dean, or a designated faculty member pick up the exam(s) for you. If you choose this option, email us at TLCTestingCenter@Canyons.edu and identify who will retrieve your exam.
Q: Can I change/update the form once it has been submitted?
A: Yes. If you need to make any changes or updates to the digital Faculty Proctor Request Form, please email us at TLCTestingCenter@Canyons.edu. Once the changes have been applied, we will send a confirmation email.
Q: Do students have their belongings/phones during the exam?
A: Lockers are available at our Valencia and Canyon Country locations for students to use during exams. Faculty may decide if they want their students to have access to their belongings for the duration of their exam. To require students to lock up their belongings, including electronics, check the box on the Faculty Proctor Request Form.
Q: Are appointments required for all students?
A: Yes, appointments are required for all students at our Valencia and Canyon Country locations. Students will schedule their appointments online, choosing the location, date, and time they wish to test. Space is limited; please remind students to schedule appointments as soon as possible to ensure they can test before your exam deadline. Students who do not make appointments will not be turned away, but will be asked to schedule their exam for the next available time.
Q: Do students need a physical ID to take their exam at TLC?
A: Yes.
Acceptable forms of ID:
- COC ID Card/ Mobile ID
- Government-Issued ID/Passport
- Other School ID Card
For any additional questions, please contact us at:
Valencia Campus: 661-362-3194
Canyon Country Campus: 661-362-3778
TLCTestingCenter@canyons.edu
Students in the Academic Accommodations Center program, with alternative testing accommodations, can take their exams in the TLC Testing Center for a reduced noise and distraction testing environment and/or extended test-taking time. If a student requests their exam to be proctored in TLC, fill out our Faculty Proctor Request Form, which includes any accommodations the student may need. For more information about specific accommodations, please contact the Academic Accommodations Office.
Do your students need an alternative to Honorlock/Canvas Exam Proctoring?
TLC Testing Centers provides computer exam proctoring with a live in-room proctor to address students' concerns about privacy or technology!
What You'll Need To Do As An Instructor
- Complete the TLC Faculty Proctor Request Form (please review FAQs before first submission)
- Instruct your student(s) to make an appointment on the TLC Testing Center webpage.
What Students Will Experience At Our Testing Centers
- The students presented photo identification to the testing staff at the time of the appointment.
- Testing staff will go over the exam instructions from the TLC Proctor Request Form.
- Students will enter the testing room and sit at a computer.
- For exams that are on the computer and require Honorlock, testing staff will use the Honorlock Bypass Pin.
- In-room proctors will use special software to monitor students' computer screens in real time and report any exam violations to the Testing Staff.
- Testing staff will notify the Instructor of any observed exam violations via email, along with an incident report.