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CAWT 120 - Administrative Office Procedures - Regina (Gina) Roscigno

Course:Administrative Office Procedures
Professor:Regina (Gina) Roscigno
  • Online
  • Hybrid
Course Length:
  • Applies to All Course Lengths


Gina Roscigno

My name is Gina Roscigno and I will be your instructor for this online course as you strive to become better office professionals. CAWT 120 is a streamlined approach to learning about the technological and procedural tasks an administrative assistant will need to master to be successful. You will learn concrete techniques for using current office technologies, planning conferences, creating itineraries, and managing meetings. You will also learn concrete techniques for communicating effectively in many different workplace scenarios.


  • This course is offered in two formats: 100% Online or Hybrid - limited on campus meetings.
  • 100% Online Courses: There are no classroom meetings for the online course.


  • There ARE scheduled classroom meetings for a Hybrid course.
  • Hybrid courses will meet in the classroom for a specified number of times. A Schedule Announcement will be sent out prior to the first day of the semester.  All correspondence will be carried out using the InBox in Canvas, Discussion Boards, and email. Students are expected to log in to Canvas often and to read all posted Announcements and Pages as directed. Should you realize that you cannot meet on-ground on any specified day, you must send me a Message via Canvas InBox. If necessary, a Zoom meeting will be made available. 


  • There are no scheduled Zoom Meetings for the Online or Hybrid course.
  • You will view and submit all assignments via the Canvas course site.
  • You will access and complete all exams via the Canvas course site.
  • You will research topics online with minimal guidance.
  • You will download, navigate, and use free online applications to compete projects and you must be comfortable learning how to use online tools with minimal guidance.
  • You must enjoy challenging yourself and trying recent technologies.

Course Description


This course introduces the technological and procedural tasks  typically encountered by the administrative assistant in the business environment. Formerly CIT 120 - 3 units


Upon successful completion of this course, students should be able to:

  • Analyze the communicative, technological, and procedural skills needed by the administrative assistant in the business office environment.
  • Apply the communicative, technological, and procedural skills needed by the administrative assistant in the business office environment.


  1. Entering the Workforce.
  2. Becoming a Professional.
  3. Managing and Organizing Yourself.
  4. Working Ethically.
  5. Understanding the Workplace Team.
  6. Developing Customer Focus.
  7. Improving Communication Skills.
  8. Communicating with Technology.
  9. Developing Presentation Skills.
  10. Planning Meetings and Events.
  11. Managing Physical Records.
  12. Managing Electronic Records and Mail.
  13. Coordinating Business Travel.
  14. Understanding Financial Documents.
  15. Seeking Employment.
  16. Leading with Confidence

What to Expect in this Course


  • All assignments and activities are centrally located in the Modules section of Canvas, where they are grouped into 8 modules.
    • Each module represents the weekly assignments.
    • Each new week will be available at 9:00 AM on a Monday.
    • The assignments for Modules 1-14 will be due on a Sunday at 11:59 pm.
    • The assignments for Modules 15 -16 will be due on a Thursday at 11:59 pm.

Types of Assessments

• You will complete 4 separate exams.
• You must use Google Chrome with the Proctorio extension installed to take exams.
• You will answer 75-100 multiple-choice & true/false questions within a single, uninterrupted 2½-hour session.
• You must ask for special considerations BEFORE exam start date
• You will have access to exam from 12:01 AM on the start date until 11:59 PM on the end date.

Textbook Information

Cengage Unlimited Subscription which incudes access to the MindTap Program and the E-Text. Sold in the Campus Book Store.
Students do not have to purchase a printed text.
Text Name: The Administrative Professional: Technology & Procedures, 15th Edition
Authors: Patsy Fulton-Calkins and Dianne Rankin
Publisher: Cengage Learning, Inc.

Other Relevant Course Information

This course is intended for use with MS Windows and MS Word. All file submissions must be submitted in a format that can be accessed using a PC. 

For more information, please refer to the Course Syllabus in Canvas on the first day of classes. 

Additional Resources


This course can be accessed on the first day of class via Canvas at Log into Canvas using your CanyonsID single sign-on:

  • CanyonsID Username is your COC student email address (Ex:
  • CanyonsID Password is your COC student email password

Please visit the Get to Know Your Online Classroom page for help logging into Canvas and for tips on using Canvas and Zoom. Canvas Chat Support is also available 24/7 for any Canvas related issues.

Online Education

Check out the Online Education website for more information on a variety of topics that can help you be a successful online student such as: exam proctoring, learning styles, computer skills, and tips for student success. If this is your first online course, feel free to take our online learning readiness assessment to assess your skills.

The Learning Center (TLC)

The TLC provides FREE online tutoring resources to COC students!

Academic Accommodation Center (AAC)

College of the Canyons AAC provides educational services and access for eligible students with documented disabilities who intend to pursue coursework at COC. A variety of programs and services are available which afford eligible students with disabilities the opportunity to participate fully in all aspects of the college programs and activities through appropriate and reasonable accommodations. For more information on their services visit the Academic Accomodation Center website.

Online Counseling

The Counseling Department offers appointments online. You can schedule an appointment by visiting the Online Counseling website. Counselors can help you map out a plan to reach your educational goals as well as advise you on course selection and registration.

Management of Stress and Mental Health

Often the pressure on our students is very strong, involving academic commitments, relationships, outside jobs and family pressure to name a few. The staff and faculty of College of the Canyons are here to see you succeed academically and care about your emotional and physical health. You can learn more about the broad range of confidential student services, including counseling and mental health services available on campus by visiting the Student Health & Wellness Center in the Student Services Building (across from the bookstore). The phone number is 661-362-3259 that you can call 24/7. You can also e mail for an appointment at At the Canyon Country Campus the Health Center will be in the new Student Services Building.

Also, the National Suicide & Crisis Lifeline number is now 988. All students at COC are encouraged to enter that phone number in their cells. You can call it when you, or someone you know, is having thoughts of suicide or is in severe distress.

You can also now use the Crisis Text Line: Just text "Courage" to 741741. Someone will get back to you immediately. Its free, 24/7, and confidential.

Veterans Resource Center

The College of the Canyons Veterans Resource Center is a department within the Student Services Division at the college, created to help veterans and veteran dependents with applying to College of the Canyons, enrolling in classes, and requesting VA Education or Vocational Benefits. For more information please visit the Veterans Resource Center website, email or phone (661) 362-3469.


The Library provides live online and in-person research help, access to a full range of e-resources and physical materials that support the curriculum, individual and group study areas, and much more!

Last updated: 02/09/2023 Sub#: 1107