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CAWT 130 - Medical Office Procedures - Maral Markarian

Course:Medical Office Procedures
Professor:Maral Markarian
  • Online
  • OnlineLive
Course Length:
  • 16 Week


Picture of Maral Markarian

My name is Maral Markarian. I am you instructor for the CAWT 130 - Medical Office Procedures course. 

This course uses Canvas and Connect for all activities Please log into Canvas before the end of the first day of class as you are required to post one time to the attendance forum to state your presence. Further instructions about the course will be outlined in the Modules section of Canvas. Read all the information posted in Modules in Canvas. 

If you have any questions regarding this course, you may e-mail me at Please do use your student e-mail for all electronic communications. 

The course will be conducted through Zoom meetings every Tuesday and Thursday from 8 am to 10:20 pm. Zoom links will be available in Canvas. Students who have questions about these meeting must contact the instructor at 

Course Description

Introduces administrative medical office procedures, including medical ethics, legal responsibilities, and appropriate communications skills, and use of medical office software for completing such tasks as patient registration, records, appointment scheduling; billing and collection is also examined.

What to Expect in this Course

This course requires considerable time commitment and organization. Although you may set your own hours, students must stay active in the course and communicate regularly with peers and instructor. Students should also check their student e-mails and announcements in Canvas regularly. 

The course requires, Microsoft Word 2016 or higher, Connect Code (included with the Loose-Leaf textbook from COC Bookstore or purchased at the McGraw-Hill website), a reliable browser, and storage space such as your computer, a flash drive or Cloud space. 

Students will read the assigned chapters and complete their corresponding assignments using Connect, the Application-Based Activities (ABA), the Medisoft Database Program, MS Word, and Canvas Discussion Board.

Types of Assessments

Students will read the assigned chapters and complete their corresponding assignments using Connect, the Application-Based Activities (ABA), the Medisoft Database Program, MS Word, and Canvas Discussion Board. Some chapters will include ‘patient’ record keeping. Students are expected to complete the ones that are assigned and submit them for grading through Connect.

In addition to chapter assignments, there will be 2 Simulations. Students will listen to the Simulation audio and update appointment books, mail logs, calling logs, and patient files. Students can expect to generate memos, patient referral letters, requests for diagnoses and files, receipts, chart notes, etc. 

All assignments and exams will be done in Connect. There are no assignments to be submitted through Canvas.

Many assignments as well as both Simulations rely on listening to audio that is provided in Connect. 

Textbook Information / Link to ZTC Textbook

Medical Office Procedures 10e
Author: Nina L. Bayes

ISBN: 9781260021769 

In addition to the textbook, students MUST have a Connect Code to be able to complete assignments and exams. 

The textbook and code are sold as a bundle at the College of the Canyons bookstore. More information about the code and textbook will be provided in Canvas. 

Other Relevant Course Information

Degree and Certificate Information:

This class is required to obtain the Certificate of Achievement Medical Office Administrative Assistant. 

Additional Resources


This course can be accessed on the first day of class via Canvas at Log into Canvas using your CanyonsID single sign-on:

  • CanyonsID Username is your COC student email address (Ex:
  • CanyonsID Password is your COC student email password

Please visit the Get to Know Your Online Classroom page for help logging into Canvas and for tips on using Canvas and Zoom. Canvas Chat Support is also available 24/7 for any Canvas related issues.

Online Education

Check out the Online Education website for more information on a variety of topics that can help you be a successful online student such as: exam proctoring, learning styles, computer skills, and tips for student success. If this is your first online course, feel free to take our online learning readiness assessment to assess your skills.

The Learning Center (TLC)

The TLC provides FREE online tutoring resources to COC students!

Academic Accommodation Center (AAC)

College of the Canyons AAC provides educational services and access for eligible students with documented disabilities who intend to pursue coursework at COC. A variety of programs and services are available which afford eligible students with disabilities the opportunity to participate fully in all aspects of the college programs and activities through appropriate and reasonable accommodations. For more information on their services visit the Academic Accomodation Center website.

Online Counseling

The Counseling Department offers appointments online. You can schedule an appointment by visiting the Online Counseling website. Counselors can help you map out a plan to reach your educational goals as well as advise you on course selection and registration.

Management of Stress and Mental Health

College of the Canyons cares about your emotional and physical health. Learn more about the broad range of confidential student services, including free counseling and mental health services available during this time by visiting the Student Health & Wellness Center website or by calling them at: 661-362-3259.

The National Suicide Lifeline number is 1-800-273- 8255 (TALK). Please call it if you or someone you know is having thoughts of suicide or is in severe distress - it could save someone's life.

You can also use the Crisis Text Line: Just text "Courage" to 741741. It's free, available 24/7, and confidential.

Veterans Resource Center

The College of the Canyons Veterans Resource Center is a department within the Student Services Division at the college, created to help veterans and veteran dependents with applying to College of the Canyons, enrolling in classes, and requesting VA Education or Vocational Benefits. For more information please visit the Veterans Resource Center website, email or phone (661) 362-3469.


The Library provides live online and in-person research help, access to a full range of e-resources and physical materials that support the curriculum, individual and group study areas, and much more!

Last updated: 01/22/2023 Sub#: 290