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NC.CSKL-003 - Critical Thinking, Decision making, and Problem Solving - Cindy Pollack

Course:Critical Thinking, Decision making, and Problem Solving
Professor:Cindy Pollack
  • Online
Course Length:
  • Applies to All Course Lengths


Photo of Instructor

Hi class, and welcome to COC's School of Personal and Professional Learning! I am excited to be on this journey with you. I have over 20 years of experience helping noncredit students update their skills and become better prepared for the 21st century workplace. I look forward to working with each one of you.

Course Description

Develop analytical thinking, decision-making, and problem-solving techniques. Apply judgment and insight to break problems into component parts and apply deductive reasoning.

What to Expect in this Course

The Career Skills courses were designed to be completed in eight hours. However, everyone works at a different pace so it may take you slightly less or more time than that. This course will have three discussion boards and a final assignment. 

Types of Assessments

This class is offered as noncredit. All noncredit courses are graded as Pass (P) or No Pass (NP). Grade Breakdown: Pass (P) = 80 - 100% ? No Pass (NP) = Less than 80%

Textbook Information

LinkedIn Learning videos will be used regularly throughout the course. You will receive an email with login information for LinkedIn Learning on the first day of the course. 

Other Relevant Course Information

This course is one of three courses that are part of the Workplace Essentials Certificate. Earners of this certificate have demonstrated effective and professional business writing skills using appropriate business tone, organization, formatting, word choice and persuasion. They have learned the art of matching the delivery channel (email, letter, memo or text) to the message type and situations. Earners have gained a deeper understanding of time management tools, critical thinking techniques, and problem solving strategies.

  • NC.CSKL 001 - Time Management: Participants explore time management strategies and tools for effectively managing expanding workloads, shifting priorities, and increasing demands.
  • NC.CSKL 002 - Business Writing in the Technology Age: In this course, students will develop effective and professional business writing skills for electronic and hard-copy communication using business tone, organization and formatting, word choice, and persuasion.
  • NC.CSKL 003 - Critical Thinking, Problem Solving, and Decision Making: Develop analytical thinking, decision-making, and problem-solving techniques. Apply judgment and insight to break problems into component parts and apply deductive reasoning. 

Additional Resources


This course can be accessed on the first day of class via Canvas at Log into Canvas using your CanyonsID single sign-on:

  • CanyonsID Username is your COC student email address (Ex:
  • CanyonsID Password is your COC student email password

Please visit the Get to Know Your Online Classroom page for help logging into Canvas and for tips on using Canvas and Zoom. Canvas Chat Support is also available 24/7 for any Canvas related issues.

Online Education

Check out the Online Education website for more information on a variety of topics that can help you be a successful online student such as: exam proctoring, learning styles, computer skills, and tips for student success. If this is your first online course, feel free to take our online learning readiness assessment to assess your skills.

The Learning Center (TLC)

The TLC provides FREE online tutoring resources to COC students!

Academic Accommodation Center (AAC)

College of the Canyons AAC provides educational services and access for eligible students with documented disabilities who intend to pursue coursework at COC. A variety of programs and services are available which afford eligible students with disabilities the opportunity to participate fully in all aspects of the college programs and activities through appropriate and reasonable accommodations. For more information on their services visit the Academic Accomodation Center website.

Online Counseling

The Counseling Department offers appointments online. You can schedule an appointment by visiting the Online Counseling website. Counselors can help you map out a plan to reach your educational goals as well as advise you on course selection and registration.

Management of Stress and Mental Health

Often the pressure on our students is very strong, involving academic commitments, relationships, outside jobs and family pressure to name a few. The staff and faculty of College of the Canyons are here to see you succeed academically and care about your emotional and physical health. You can learn more about the broad range of confidential student services, including counseling and mental health services available on campus by visiting the Student Health & Wellness Center in the Student Services Building (across from the bookstore). The phone number is 661-362-3259 that you can call 24/7. You can also e mail for an appointment at At the Canyon Country Campus the Health Center will be in the new Student Services Building.

Also, the National Suicide & Crisis Lifeline number is now 988. All students at COC are encouraged to enter that phone number in their cells. You can call it when you, or someone you know, is having thoughts of suicide or is in severe distress.

You can also now use the Crisis Text Line: Just text "Courage" to 741741. Someone will get back to you immediately. Its free, 24/7, and confidential.

Veterans Resource Center

The College of the Canyons Veterans Resource Center is a department within the Student Services Division at the college, created to help veterans and veteran dependents with applying to College of the Canyons, enrolling in classes, and requesting VA Education or Vocational Benefits. For more information please visit the Veterans Resource Center website, email or phone (661) 362-3469.


The Library provides live online and in-person research help, access to a full range of e-resources and physical materials that support the curriculum, individual and group study areas, and much more!

Last updated: 03/31/2022 Sub#: 371