TLC Testing Polices

The TLC Testing Center is designed to provide an alternate option for COC students who:

• are unable to take an in-person exam with their class
• need specific testing accommodations
• need an alternative to online proctored testing.

• A valid photo identification must be presented to take an exam. 
• IDs must be original (not a photocopy, photo, or digital copy) and unexpired (if an ID has no expiration date, it is valid). 
• A government or educational institution must issue IDs. Acceptable IDs include:
  • Passport 
  • Driver’s license or State ID 
  • Military ID
  • College of the Canyons student ID 
  • High school or outside institution student ID 
  • Canyons M / MyCanyons digital student ID *(this is the only form of digital ID that will be accepted) 

⚠️ Important: Students without valid identification will not be allowed to test. 

• Students must schedule an appointment prior to arriving at the Testing Center. 
• Students without an appointment may be accommodated on a space-available basis for the next available opening. 

⚠️ Important: The last available appointment time is always 2 hours before the Testing Center closes. Late students will not be permitted to begin an exam within 30 minutes of the Testing Center’s closing time.

• Students must review and confirm their understanding of all TLC Testing Policies before beginning their exam. 
• All students must submit their exams 5 minutes before the testing center closes. Students who arrive late or schedule late appointments that result in them not receiving their full allotted time will be notified prior to starting their exam. Students may still choose to take their exam after being notified of the time restriction. 
• Students who request an unscheduled restroom break must temporarily turn in their exam to the Testing staff and not access their belongings during the break. Break times will be recorded and reported to the instructor. 

• Electronics: All electronic devices (including cell phones, smart watches, and radios) must be powered off and securely stored unless authorized by the instructor. 
• Materials: Unauthorized materials must be stored or locked away during testing. 
• Unscheduled Breaks: Any unscheduled breaks, including restroom breaks, will be reported to the instructor. 
• Food and Drinks: No food or drinks are allowed in the testing room (except resealable water bottles). 
• Policy Violations: Students found in violation of Testing Center policies will be reported to their instructor for review. 

• Suspected incidents of misconduct will be documented and reported in accordance with institutional procedures. Examples of misconduct include: 
  • Using unauthorized materials (not listed on the Proctor Request Form) during an exam 
  • Accessing unauthorized websites or phones during an exam

• Students are responsible for informing their instructor of any approved academic accommodations that are needed for testing. Faculty are responsible for including this information on the Exam Request Form.  
• Testing Center staff are not authorized to modify exam instructions, time limits, deadlines, or allowed materials without explicit approval from the instructor via written or verbal confirmation (email, phone call, or in-person). Academic accommodation requests that are not already included on the Exam Request Form must be verified by the instructor.

• During Finals Week, proctoring services for outside universities and PearsonVue testing are suspended. 
• The Testing Center will operate at maximum capacity to prioritize service to College of the Canyons students; therefore, LTLC-157 on the Valencia campus will be reserved for testing. 

⚠️ Important: Students are encouraged to schedule appointments early for Finals Week, as space is limited and demand is high.

• Student privacy is protected in compliance with: 
  • Family Educational Rights and Privacy Act (FERPA) — U.S. Public Law 93-380 (20 U.S.C. § 1232g; 34 CFR Part 99) 
  • California Education Code §§ 76200–76246 

• The TLC Testing Center is designed to provide an alternative option for COC students who: 
  • Are unable to take an in-person exam with their class 
    • For example, when a student enrolled in a hybrid or in-person class misses their class’ scheduled in-person exam
  • Need an alternative to Online/OnlineLIVE proctored testing 
    • For example, when a student enrolled in a class using online proctoring software (such as Honorlock) is unable to download the software on their personal device or has other objections to proctoring software to complete a scheduled online exam.
  • Need specific testing accommodations approved by AAC
    • For example, extra exam time or requiring a quiet, distraction-reduced testing environment.
• Due to space and staffing limitations, the TLC Testing Center cannot serve as the primary testing proctor for COC courses, and should not be listed as the testing location in the schedule of classes or instructors’ syllabi. 

• Although the TLC Testing Center cannot serve as the primary testing proctor for COC courses, we are happy, based on availability of our spaces, to reserve a TLC computer classroom or testing room for instructors to use when they need a place to proctor an in-person exam for their class.

  • LTLC-158, 160, and 161 are computer classrooms
  • LTLC-157 is our Testing room which can accommodate 30 paper exams or 18 computer exams.
  • In order to reserve one of these rooms, instructors should please contact Rebecca Rassool at Rebecca.rassool@canyons.edu.

⚠️ Important: For full-class proctoring assistance due to an emergency or special circumstance, Instructors must request approval from the TLC Director and allow exams to be proctored over several days.  

• Faculty must submit an Exam Request Form electronically before any student can take an exam at the Testing Center. 
• Exam copies may be dropped off in person if preferred; however, a digital Exam Request Form is still required. 

⚠️ Important: Faculty are responsible for adding all student accommodations to the Exam Request Form instructions. The Testing staff will not provide accommodations not included on the Form provided by the faculty.

• If multiple students are taking the same paper test for the same class, the Testing Center can print up to five (5) black-and-white exam copies per exam. Requests for more than five copies must be submitted to Reprographics, delivered to the TLC mailbox, or dropped off at the Testing Center. 
• Any exams requiring color printing must also be submitted to Reprographics, delivered to the TLC mailbox, or dropped off at the Testing Center. 
• Faculty should indicate in the Exam Request Form if printed exams must be retrieved from Reprographics or the Mailroom with at least 24 hours' advance notice. 

• Completed exams will be returned through one of the following methods: 
  • Faculty pickup at the Valencia or Canyon Country TLC locations during regular operating hours 
  • Delivery to the faculty’s campus mailbox via the Mailroom (completed exams are delivered the following business day by 12:00 p.m.) 
  • Electronic submission through Canvas (for online exams only, when applicable) 
• Any exams that are not picked up by the end of the last business day of the semester will be sent to the faculty’s mailbox. 
• Faculty may designate a proxy to pick up completed exams. Proxies must provide photo identification and be approved in advance. 
• The Testing Center does not scan, email, or electronically transmit completed COC student exams.