TLC Testing Polices

Welcome to the TLC Testing Center! 
We are committed to providing a secure, accessible, and equitable testing environment for our students and the community. 

Please review the following policies for students and faculty who wish to use the Testing Center.  

Students 

Who Can Use the TLC Testing Center?

The TLC Testing Center is designed to provide an alternate option for COC students who:

• are unable to take an in-person exam with their class
• need specific testing accommodations
• need an alternative to online proctored testing.

Identification Requirements 

• A valid photo identification must be presented to take an exam. 
• IDs must be original (not a photocopy, photo, or digital*) and unexpired (if there is no expiration date on an ID, it is valid). 
• IDs must be issued by a government or educational institution. Acceptable IDs include:
  • Passport 
  • Driver’s license or State ID 
  • Military ID
  • College of the Canyons student ID 
  • High school or outside institution student ID 
  • Canyons M / MyCanyons digital student ID *(this is the only form of digital ID that will be accepted) 

⚠️ Important: Students without valid identification will not be allowed to test. 

Appointments and Scheduling 

• Students must schedule an appointment prior to arriving at the Testing Center. 
• Students without an appointment may be accommodated on a space-available basis for the next available opening. 

⚠️ Important: The last available appointment time is always 2 hours before the Testing Center closes. Late students will not be permitted to begin an exam within 30 minutes of the Testing Center’s closing time. 

Testing Procedures 

• Students are required to review and confirm their understanding of all TLC Testing Policies prior to beginning their exam. 
• All students must turn in their exams 5 minutes before the testing center closes; students who arrive late or schedule late appointments that result in them not receiving their full time allowed will be notified of this prior to starting their exam. Students can still choose to take their exam after they are notified of the time restriction. 
• Students who request to take an unscheduled restroom break must temporarily turn in their exam to the Testing staff and not access their belongings during their break. Break times will be recorded and reported to the instructor. 

TLC Testing Room Policies 

• Electronics: All electronic devices (including cell phones, smart watches, and radios) must be powered off and securely stored unless authorized by the instructor. 
• Materials: Unauthorized materials must be stored or locked away during testing. 
• Unscheduled Breaks: Any unscheduled breaks, including restroom breaks, will be reported to the instructor. 
• Food and Drinks: No food or drinks are allowed in the testing room (except resealable water bottles). 
• Policy Violations: Students found violating Testing Center policies will be reported to their instructor for review. 

Academic Integrity and Unauthorized Materials 

• Suspected incidents of misconduct will be documented and reported following institutional procedures. Examples of misconduct include: 
  • Using unauthorized materials (not listed on the Proctor Request Form) during an exam 
  • Accessing unauthorized websites or phones during an exam 

Exam Request Form Modifications 

• Students are responsible for informing their instructor of any approved academic accommodations that are needed for testing. Faculty are responsible for including this information on the Exam Request Form.  
• Testing Center staff are not authorized to modify exam instructions, time limits, deadlines, or allowed materials without explicit approval from the instructor via written or verbal confirmation (email, phone call, or in-person). Academic accommodation requests that are not already included on the Exam Request Form must be verified by the instructor. 

Finals Week Testing 

• During Finals Week, proctoring services for outside universities and PearsonVue testing are suspended. 
• The Testing Center will operate at maximum capacity to prioritize service to College of the Canyons students; therefore, LTLC-157 on the Valencia campus will be reserved for testing. 

⚠️ Important: Students are encouraged to schedule appointments early for Finals Week, as space is limited and demand is high. 

Communication and Privacy (FERPA Compliance) 

• Student privacy is protected in compliance with: 
  • Family Educational Rights and Privacy Act (FERPA) — U.S. Public Law 93-380 (20 U.S.C. § 1232g; 34 CFR Part 99) 
  • California Education Code §§ 76200–76246 

Faculty 

Eligibility to Use the Testing Center 

• The TLC Testing Center is designed to provide an alternate option for COC students who: 
  • are unable to take an in-person exam with their class 
  • need specific testing accommodations 
  • need an alternative to Online/OnlineLIVE proctored testing 
• The TLC Testing Center also serves as a testing location for students from outside institutions who have scheduled exams through approved procedures. 
• Due to space and staffing limitations, the TLC Testing Center cannot serve as the primary testing proctor for COC courses, and should not be listed as the testing location in the schedule of classes or instructors’ syllabi. 
• Examples for when students can schedule exams in the TLC Testing Center include:
  • When a student enrolled in a hybrid or in-person class misses their classes’ scheduled in-person exam
  • When a student enrolled in a class using online proctoring software (such as Honorlock) is unable to download the software on their personal device or has other objections to proctoring software to complete a scheduled online exam.

• Although the TLC Testing Center cannot serve as the primary testing proctor for COC courses, we are happy, based on availability of our spaces, to reserve a TLC computer classroom or testing room for instructors to use when they need a place to proctor an in-person exam for their class.

  • LTLC-158, 160, and 161 are computer classrooms
  • LTLC-157 is our Testing room which can accommodate 30 paper exams or 18 computer exams.
  • In order to reserve one of these rooms, instructors should please contact Rebecca Rassool at Rebecca.rassool@canyons.edu.

⚠️ Important: For full-class proctoring assistance due to an emergency or special circumstance, Instructors must request approval from the TLC Director and allow exams to be proctored over several days.  

Exam Request Form Submissions 

• Faculty must submit an Exam Request Form electronically before any student can take an exam at the Testing Center. 
• Exam copies may be dropped off in person if preferred; however, a digital Exam Request Form is still required. 

⚠️ Important: Faculty are responsible for adding all student accommodations to the Exam Request Form instructions. The Testing staff will not provide accommodations that are not included on the Form by the faculty.  

High-Volume Exam Printing 

• If multiple students are taking the same paper test for the same class, the Testing Center can print up to five (5) black-and-white exam copies per exam. Requests exceeding 5 copies must be submitted to Reprographics, delivered to the TLC mailbox, or dropped off at the Testing Center. 
• Any exams requiring color printing must also be submitted to Reprographics, delivered to the TLC mailbox, or dropped off at the Testing Center. 
• Faculty should indicate in the Exam Request Form if printed exams must be retrieved from Reprographics or the Mailroom with at least 24 hours advance notice. 

Exam Return Procedures 

• Completed exams will be returned through one of the following methods: 
  • Faculty pickup at the Valencia or Canyon Country TLC locations during regular operating hours 
  • Delivery to the faculty’s campus mailbox via the Mailroom (completed exams are delivered the following business day by 12:00 p.m.) 
  • Electronic submission through Canvas (for online exams only, when applicable) 
• Any exams that are not picked up by the end of the last business day of the semester will be sent to the faculty’s mailbox. 
• Faculty may designate a proxy to pick up completed exams. Proxies must provide photo identification and be approved in advance. 
• The Testing Center does not scan, email, or electronically transmit completed COC student exams.