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Express Drop-In Counseling

Please note, the campus will be closed, Wednesday, June 19

NOTE: Express Drop-in is limited to 15 minutes. External transcript evaluations and comprehensive educational plans are reserved for 1-hour appointments. Due to high student demand, online express drop-in may be locked intermittently.


ATTENTION: New incoming students with no prior external college course work, please meet with an academic advisor




Canyon Country Campus
Drop-in Hours


Monday: 10am - 1pm & 3:30pm-5pm
Tuesday: 10am - 1pm & 3:30pm-5pm
Wednesday: 10am - 1pm & 3:30pm-5pm
Thursday: 10 am - 1pm & 3:30pm-5pm
Friday: Closed

Valencia Campus
Drop-in Hours


Monday: 9am - 1pm 
Tuesday: Closed
Wednesday: Closed
Thursday:  12pm - 5pm
Friday: 9am - 1pm

Drop-in Hours


Monday: Closed
Tuesday: 9am - 2pm
Wednesday: 12pm - 5pm
Thursday:  Closed
Friday: Closed


Express Drop-In Counseling is designed to give our students immediate access to a Counselor during normal business hours. Unlike a counseling appointment, which may last up to 60 minutes, Express Drop-In Counseling sessions are 5-10 minutes in length.

Use Express Drop-In Counseling to get help with issues such as:

  • Clearing prerequisites (unofficial or official transcripts required)
  • Changing major
  • Adding or dropping classes
  • Help with submitting forms/petitions
  • Academic program and/or course information
  • Selecting courses for the upcoming term
  • Checking progress toward your educational goal
  • Referrals to campus resources

During peak times, some of these services at Express Drop-in may be adjusted. Associate degree and certificate petitions may require an appointment if additional documentation is required.

For more complicated issues, and for comprehensive educational planning, a counseling appointment may be required.

Counselor, Student -


We offer Express Drop-In Counseling in-person during limited business hours.

In-person Express Drop-in is limited to 1 student per session



We continue to offer Express Drop-In Counseling online via Zoom.

To enter the Express Drop-in queue, please click on the link below.

Online Drop-In Counseling


(SEE SCHEDULE ABOVE) In-Person Drop-In Hours:  

Valencia Campus - Canyons Hall 1st Floor, Room 155 (TEMP LOCATION)
Monday: 9am - 2pm
Tuesday: 1pm - 6pm
Wednesday: 1pm - 6pm
Thursday:  9am - 2pm
Friday: 9am - 1pm
Canyon Country Campus - Student & Learning Resources Center, 1st Floor
Monday - Thursday 10am - 1pm & 4pm-6pm
(Closed daily 1pm-4pm)
Last call for in-person Express Drop-In is 30 minutes before doors close, depending on Counselor availability.
While every effort will be made to have counselors available during in-person Express Drop-In hours, there may be unforeseen circumstances that require scheduling changes.  You may be asked to return at a time when more counselors will be available. 
Counselors are not available for counseling over the phone



Fall/Spring Online Drop-In Hours: 

Monday: 2pm - 6pm
Tuesday: 10am - 1pm
Wednesday: 9am - 1pm
Thursday:  2pm - 6pm
Friday: 9am - 1pm  
Last call for online Express Drop-In is 30 minutes before session ends, depending on Counselor availability.

Online Express Drop-In may be locked for short periods during the hours above to accommodate the long line of students in the waiting queue. Once the lines are minimized, drop-in will reopen. Please check back periodically for when Express Drop-In will re-open.

Counselors are not available for counseling over the phone


Please note: 

Express Drop-In hours are subject to change without prior notice and may close early so that we can accommodate all waiting students in the time remaining. 

  • We use the ConferZOOM video conferencing program to hold express drop-in sessions. You can access Express Drop-In Counseling in a few easy steps:

    Step 1: Click on the "Express Drop-In Counseling" button on the right side of the page.

    Step 2: You will be added to the drop-in queue in the  "Counseling Department's Personal Meeting Room". Wait here to be connected to a Counselor.

    Waiting Room

    Step 3: You will be added to a Drop-In session with a Counselor.  Let the counseling begin!

    Please note that during peak registration periods, students could experience longer wait times at drop-in.

  • Important Guidelines for Express Drop-In Counseling Online:

    • It is preferred that you login with a computer or smartphone so that you are able to see the screen that will be shared with you.
    • Please make sure your audio (including microphone) is working.
    • If you are having difficulty with audio on your laptop it is best to join drop-in using your phone.
    • Please have your student ID number ready.
    • When in the waiting room, be prepared to be admitted into the drop-in session.


    Note:  If you receive the message “This meeting has been locked by host” it is because Express Drop-in Zoom hours for the day have ended. Please return the next business day for Express Drop-in Counseling.

  • To clear a prerequisite for courses at College of the Canyons:

    • One of the following documents must be provided:
      • An official or unofficial transcript that includes the academic institution name, the student’s name, terms and years completed, and the course with grade and unit value posted, OR
      • An academic summary report or degree audit report that includes the academic institution name, the student’s name, terms and years completed, and the course with grade and unit value posted.
    • The transcript or summary report must be from the institution where the prerequisite course was completed.
    • If using AP credit to clear a prerequisite, an official or unofficial College Board Score Report or an official or unofficial high school transcript with the AP score posted must be provided.
    • If you are in-progress with the prerequisite course at your current institution with no grade posted, please visit Admissions & Records to request a Work-In-Progress Petition.
    • Counselors will do their best to determine equivalent prerequisites.  However, in some cases students may be referred to Admissions and Records to complete a prerequisite challenge form.