Express Drop-In Counseling

Express Drop-In Counseling is designed to give our students immediate access to a Counselor during normal business hours. Unlike a counseling appointment, which may last up to 60 minutes, Express Drop-In Counseling sessions are 5-10 minutes in length.

Use Express Drop-In Counseling to get help with issues such as:

• Clearing prerequisites (unofficial or official transcripts required)
• Changing major
• Adding or dropping classes
• Help with submitting forms/petitions
• Academic program and/or course information
• Selecting courses for the upcoming term
• Checking progress toward your educational goal
• Referrals to campus resources

During peak times, some of these services at Express Drop-in may be adjusted. Associate degree and certificate petitions may require an appointment if additional documentation is required.

For more complicated issues, and for comprehensive educational planning, a counseling appointment may be required.

Please note: 

Express Drop-In hours are subject to change without prior notice and may close early so that we can accommodate all waiting students in the time remaining. 

• Zoom Instructions

  We use the ConferZOOM video conferencing program to hold express drop-in sessions. You can access Express Drop-In Counseling in a few easy steps:

  Step 1: Click on the "Express Drop-In Counseling" button on the right side of the page.

  Step 2: You will be added to the drop-in queue in the  "Counseling Department's Personal Meeting Room". Wait here to be connected to a Counselor.

  

  Step 3: You will be added to a Drop-In session with a Counselor.  Let the counseling begin!

  Please note that during peak registration periods, students could experience longer wait times at drop-in.

• Express Drop-in Guidelines

  Important Guidelines for Express Drop-In Counseling Online:

  • It is preferred that you login with a computer or smartphone so that you are able to see the screen that will be shared with you.
  • Please make sure your audio (including microphone) is working.
  • If you are having difficulty with audio on your laptop it is best to join drop-in using your phone.
  • Please have your student ID number ready.
  • When in the waiting room, be prepared to be admitted into the drop-in session.

   

  Note:  If you receive the message “This meeting has been locked by host” it is because Express Drop-in Zoom hours for the day have ended. Please return the next business day for Express Drop-in Counseling.

• Clearing Prerequisites

  To clear a prerequisite for courses at College of the Canyons:

  • One of the following documents must be provided:
    
    • An official or unofficial transcript that includes the academic institution name, the student’s name, terms and years completed, and the course with grade and unit value posted, OR
    • An academic summary report or degree audit report that includes the academic institution name, the student’s name, terms and years completed, and the course with grade and unit value posted.

  • The transcript or summary report must be from the institution where the prerequisite course was completed.
  • If using AP credit to clear a prerequisite, an official or unofficial College Board Score Report or an official or unofficial high school transcript with the AP score posted must be provided.
  • If you are in-progress with the prerequisite course at your current institution with no grade posted, please visit Admissions & Records to request a Work-In-Progress Petition.
  • Counselors will do their best to determine equivalent prerequisites.  However, in some cases students may be referred to Admissions and Records to complete a prerequisite challenge form.