Telephone Tips

Voicemail
The new campus voicemail system has many features you may not be aware of.  To learn more about these new features and services please read the Voicemail Reference Guide.

 

Multi-Line Phone

Microphone:
To turn the microphone on or off, press FNC + 1 (it is not necessary to pick up the handset).  If you want to use the speakerphone, you will need to turn on the microphone on.  You can leave the microphone on all the time even if you pick up the handset on most calls.

Adjust Handset Volume:
Press FNC + 2.  To change, press FNC + 2 again.

Change Ringer Tone:
There are four different ringer tones.  Press FNC + 3.  To change, press FNC + 3 again.

Adjust Transmission/Receiving Volume:
Press FNC + 4.  To change, press FNC + 4 again.

Adust Volume While Listening to Calls:
Press the up or down keys on the unit while listening to calls.

Redial (Up to Last Five Calls):
Press the LNR/SPD key until you reach the number you want to dial.  Then press ( * ) to select the number.

Save and Repeat (S&R):
Temporarily saves a phone number to redial at a later time.  You can press this key while you are talking to your party and it will light up to temporarily save the number.  You can also press S&R after dialing a number that is busy or has no answer.  This is good for numbers that you know you will have to call back, but may not be one of five numbers called (see Redial).

Conference Call:
Once you have the first party on the line, press the "Transfer" key.  When you hear the dial tone, dial your next party.  Once you have the second party on the line, press the "Conf" key to reconnect all three parties.  

 

Single-Line Phone

Hold:
To place a caller on hold, press the "Flash" key and wait for a dial tone, then press ( * ) + 1 (do not hang up).  To reconnect, press "Flash" key again.

Call Pick-Up:
To pick up calls within your call pick-up group, obtain a dial tone and dial ( * ) + 2.  

Forward:
To forward your calls to another extension or to voicemail on the first ring:  Obtain a dial tone, dial ( * ) + 4, then dial the number where you would like your calls forwarded (for voicemail dial 3480), listen for the set tone, then hang up.  To cancel call forwarding: Obtain a dial tone, then dial ( # ) + 4, listen for the set tone, then hang up.

Forward Busy:
This will forward your calls to another extension or to voicemail when your line is busy:  Obtain a dial tone, dial ( * ) + 5, dial the number where you would like your calls forwarded (for voicemail dial 3480), listen for the set tone, then hang up.  To cancel call forwarding: Obtain a dial tone, then dial ( # ) + 5, listen for the set tone, then hang up.

Transfer Calls:
Press the "Flash" key, wait for the dial tone, then dial the number where you want to transfer the call.  You may choose to announce the call, hang up to compete the transfer.  If the receiving party does not want the call, you will be reconnected to the caller once the receiving party hangs up.  If you receive a ring with no answer, or a busy tone, press the "Flash" key to reconnect to the caller.

Conference Calling:
Dial the first number in the conference call.  Once the first party is on the line, press "Flash" to get a new dial tone and dial the second party.  When the second party is on the line, press "Flash" again, this will connect all three parties.