Skip to main contentSkip to footer

Hotel Front Desk

Hotel Front Desk

Course and Certificate Information

  • Certificate Description: Explores the operations of the front desk and how to offer a quality guest experience from registration to check-out. Topics include processing guest arrivals and departures, handling guest complaints, bookkeeping, dealing with safety and security issues at the hotel, and overall customer service.

    Course Description:

    • NC. VOC 004 - Hotel Front Office Training: Explores the operations of the front desk and how to offer a quality guest experience from registration to check-out. Topics include processing guest arrivals and departures, handling guest complaints, bookkeeping, and dealing with safety and security issues at the hotel.
    • NC.CSKL 004 - Customer Service: Applies practical strategies to retain a valuable customer base, diffuse difficult situations and earn repeat business. Topics include the anatomy of a complaint, regulating verbal and nonverbal responses, active listening skills, creative problem solving, customer perceptions and expectations, adapting to different conflict styles, and steps to defuse angry customers          
  • SECTION #

    COURSE

    TITLE

    DAYS

    FORMAT

    TIMES

    DATES

    FACULTY

    58140 NC.CSKL 004 Customer Service Online 100% Online Online 09/07/21 to 09/19/21 Y. Issa
    58141 NC.CSKL 004 Customer Service Online 100% Online Online 10/11/21 to 10/24/21 L. Tubb

    59369

    NC.VOC 004 Hotel Front Desk Training M, W, TH OnlineLive 6:30PM - 8:30PM

    10/11/21 - 11/4/21

    A. Kevin