Career Skills
Certificate of Completion: Workplace Essentials
Earners of this certificate have demonstrated effective and professional business writing skills using appropriate business tone, organization, formatting, word choice and persuasion. They have learned the art of matching the delivery channel (email, letter, memo or text) to the message type and situations. Earners have gained a deeper understanding of time management tools, critical thinking techniques, and problem solving strategies.
NC.CSKL 001 TIME MANAGEMENT
5.00 – 8.00 hours
Explores time management strategies and tools for effectively managing expanding workloads, shifting priorities, and increasing demands. Practice prioritizing “important” versus “urgent” activities. An emphasis will be placed on analyzing current use of time, identifying organizational goals, roles and priorities, discovering barriers to achieving goals and applying time management tools to overcome barriers.
NC.CSKL 002 BUSINESS WRITING IN THE TECHNOLOGY AGE
5.00 – 8.00 hours
Develops effective and professional business writing skills for electronic and hard-copy communication using appropriate business tone, organization and formatting, word choice, and strategies to persuade.
NC.CSKL 003 CRITICAL THINKING (PROBLEM SOLVING AND DECISION MAKING)
5.00 – 8.00 hours
Develops analytical-thinking, decision-making, and problem-solving techniques. Apply judgment and insight to break problems into component parts and apply deductive reasoning.
Registration Instructions
To register for these courses, you must be an existing student or apply to be a student at the college.
Certificate of Completion: Customer Relations
Earners of this certificate have developed a deep understanding of communication skills and how they relate to quality customer service. Additionally, earners understand different personality styles and how to adapt to each. They are able to provide strategic customer service recommendations based on their classroom experience as well as demonstrate collaborative problem solving.
NC.CSKL 004 CUSTOMER SERVICE
8.00 – 24.00 hours
Applies practical customer service strategies to build and retain a valuable customer base, defuse difficult situations, and earn repeat business. Learn techniques to build rapport, exceed customer expectations, use creative problem-solving, and measure success.
NC.CSKL 005 NEGOTIATION
5.00 – 8.00 hours
Applies collaboration tools for building high-trust synergistic relationships. Analyze the conflict cycle and practice skills to diffuse conflict at each stage for mutual benefit. Assess one's strengths and utilize tools to facilitate and adapt to others' styles. Skills include reframing, neutralizing language, discovering interests, and leveraging innovative solutions through a collaborative negotiation process.
NC.CSKL 006 PERSONALITY STYLES
5.00 – 8.00 hours
Explores participants' own behaviors and personality styles, while learning to adapt one’s behavior to be effective with other personality styles in a variety of work situations. Learn how to apply different communication strategies based on personality styles to enhance workplace relationships.
Registration Instructions
To register for these courses, you must be an existing student or apply to be a student at the college.
Certificate of Completion: Management Tool Box
Earners of this certificate have demonstrated an understanding of delegation, communication, time management and motivation techniques and skills needed for a successful manager.
NC.CSKL 007 SUCCESSFULLY MANAGING AND DEVELOPING PEOPLE
5.00 – 8.00 hours
Learn and apply the communication,delegation,and motivational skills needed to be an effective manager or supervisor.
NC.CSKL 008 WORKPLACE COMMUNICATION STRATEGIES
5.00 – 8.00 hours
Assess and optimize current workplace communication skills.Differentiate content, emotions, perceptions and intentions in a communication exchange. Build an advanced communication toolkit to forward your career. Illustrate clear and congruent verbal and nonverbal messages tailored to the personalities involved, the desired outcomes, and the context.
Registration Instructions
To register for these courses, you must be an existing student or apply to be a student at the college.
Certificate of Completion: Career Strategist
The Career Strategist Certificate trains students to develop the skills needed to gain an accurate understanding of their strengths,interests, abilities and work values. Students also develop the skills to combine personal characteristics with career information to improve their skills at seeking, obtaining, maintaining and changing jobs. Each related course is designed and taught by a career counselor to improve the career development competencies required for strategic career decision making.
NC.CSKL 009 PERSONALIZED CAREER PLANNING
5.00 – 8.00 hours
Examines the assessment of individuals strengths, interests, values, personality and abilities in the context of career and education planning. Students will improve decision making skills by exploring their own decision making styles and applying specific decision making models to their career planning process.
NC.CSKL 010 STRATEGIC JOB SEARCH
5.00 – 8.00 hours
Introduces sources of occupational information and how to utilize this information in the career planning and job search process.
NC.CSKL 011 LINKEDIN FOR BUSINESS
5.00 – 8.00 hours
Assess the LinkedIn platform to build a professional brand, optimize the LinkedIn platform, and develop a business through relationship networking.
Registration Instructions
To register for these courses, you must be an existing student or apply to be a student at the college.
Certificate of Completion: Career and Lifestyle Exploration
The Career and Lifestyle Exploration Certificate allows students to assess and understand their strengths, interests, abilities and work values. Students will use this knowledge to explore a career of interest through a job shadowing experience and interview. Each related course is designed and taught by a career counselor to improve the career development competencies required for strategic career exploration.
NC.CSKL 012 JOB SHADOWING
5.00 – 16.00 hours
Explores a specific career of interest by observing an employee perform their work duties at their place of employment. Provides realistic career information that will aid career evaluation.
Registration Instructions
To register for these courses, you must be an existing student or apply to be a student at the college.
Certificate of Completion: Emerging Leaders
Examine different leadership styles, strategies for becoming an effective leader, and the impact leadership can have on organizational effectiveness. Emphasis will be placed on attributes of successful leaders, leadership communication skills, and techniques for planning and organizing in today’s changing workplace.
NC.CSKL 022 EMERGING LEADERS
5.00 – 8.00 hours
Explores different leadership styles and strategies for becoming an effective leader. Emphasis will be placed on self-awareness, identifying strengths, and creating a plan to become an effective leader in the modern workforce.
NC.CSKL 023 ORGANIZATIONAL LEADERSHIP
8.00 – 12.00 hours
Analyzes the impact of leadership on organizational effectiveness. Emphasis will be placed on attributes of successful leaders, including interpersonal skills, attitudes, and behaviors, which can facilitate effective leadership within different types of organizations. Designed to provide leadership communication skills and techniques for planning and organizing in today’s changing workplace.
Registration Instructions
To register for these courses, you must be an existing student or apply to be a student at the college.
Certificate of Completion: Fundamentals of Communication
Earners of this certificate have demonstrated the fundamental principles of workplace communication,including effective listening, rapport building, and persuasive communication strategies for leadership. They have also identified and utilized technological tools to build a professional online presence and collaborate with others online and in person. Earners have gained a deeper understanding of navigating workplace communication challenges to create more positive outcomes.
NC.CSKL 008 WORKPLACE COMMUNICATION STRATEGIES
5.00 – 8.00 hours
Assess and optimize current workplace communication skills. Differentiate content, emotions, perceptions and intentions in a communication exchange. Build an advanced communication toolkit to forward your career. Illustrate clear and congruent verbal and nonverbal messages tailored to the personalities involved, the desired outcomes, and the context.
NC.CSKL 014 PUBLIC SPEAKING IN THE WORKPLACE
5.00 – 16.00 hours
Examines the skills needed to organize and deliver effective workplace presentations. Emphasis will be placed on speech preparation, techniques for public speaking, and common presentations in the workplace.
NC.CSKL 016 DIGITAL FLUENCY
5.00 – 8.00 hours
Examines the technological tools needed to build a professional online presence.
Registration Instructions
To register for these courses, you must be an existing student or apply to be a student at the college.
Certificate of Completion: Mindful Co-worker
Earners of this certificate have demonstrated empathetic strategies and good listening skills to build strong connections with customers, clients, and co-workers from diverse backgrounds and differing points of view. They have also identified and applied strategies for becoming more adaptable and managing stress in the modern workplace. Earners have gained a deeper understanding of the distinct advantages to having diversity in the workplace.
NC.CSKL 015 ADAPTABILITY
5.00 – 8.00 hours
Explores strategies for becoming more adaptable and managing stress in the modern workplace. Emphasis is placed on technological and social changes in the modern workplace.
NC.CSKL 017 EMPATHY
5.00 – 8.00 hours
Examines the importance of empathy in trusted relationships and successful collaborations. Emphasis is placed on developing empathy, building strong connections, and utilizing good listening skills to fully understand the needs of customers, clients, and coworkers.
NC.CSKL 021 WORKPLACE DIVERSITY AWARENESS
5.00 – 8.00 hours
Explores diversity in the workplace including gender, sexual orientation, ethnicity, age, disability, and how they contribute to the modern workplace.
Registration Instructions
To register for these courses, you must be an existing student or apply to be a student at the college.
Certificate of Completion: Navigating Mental Health Issues in the Workplace
Earners of this certificate have identified and demonstrated the appropriate Mental Health First Aid action plan for individuals who may be experiencing a mental health problem and crisis including connecting individuals to professional resources. They have also demonstrated empathetic strategies and good listening skills to build strong connections with customers, clients, and co-workers from diverse backgrounds and differing points of view. Earners have gained a deeper understanding of the importance of empathy, good listening skills, and appropriately navigating mental health issues in the workplace.
NC.CSKL 013 MENTAL HEALTH FIRST AID FOR ADULTS AND YOUTH
8.00 – 12.00 hours
Examines risk factors and warning signs of mental health problems and how to respond appropriately. Emphasis on mental health problems and crises for all individuals and environments with additional information on support and resources in the work environment Upon successful completion of this course, students will receive a NCBH Mental Health First Aid Certificate.
NC.CSKL 017 EMPATHY
5.00 – 8.00 hours
Examines the importance of empathy in trusted relationships and successful collaborations. Emphasis is placed on developing empathy, building strong connections, and utilizing good listening skills to fully understand the needs of customers, clients, and coworkers.
Registration Instructions
To register for these courses, you must be an existing student or apply to be a student at the college.
Certificate of Completion: Survive and Thrive in the Workplace
The Survive and Thrive in the Workplace Certificate trains students to develop the skills needed to embrace failure, reflect on mistakes, and take corrective action to remain competitive in the modern workplace. Students also develop the skills needed to embrace an entrepreneurial mindset and apply leadership skills to manage projects, propose ideas, and create value for an organization.
NC.CSKL 018 ENTREPRENEURIAL MINDSET
5.00 – 8.00 hours
Explores techniques for developing an entrepreneurial mindset and building new skills to differentiate oneself in the modern workforce marketplace. Emphasis is placed on developing the skills needed to manage projects, propose ideas, and create value for an organization.
NC.CSKL 019 RESILIENCE
5.00 – 8.00 hours
Examines skills needed to have a healthy relationship with failure and remain competitive in the modern workplace. Emphasis is placed on embracing momentary failure, taking time for reflection and corrective action, and exploring techniques to learn from setbacks and continue to move forward.
NC.CSKL 020 SELF-AWARENESS
5.00 – 8.00 hours
Explores the link between personality and the preferred work environment. Build self awareness by interpreting and applying personality results to educational, personal, and career goals.
Registration Instructions
To register for these courses, you must be an existing student or apply to be a student at the college.
Certificate of Completion: 21st Century Career Skills
Provides training in the following career skills, also known as “soft skills”: Adaptability, Self-awareness, Digital Fluency, Communication, Collaboration, Empathy, Analysis/Solution Mindset, Resilience, Entrepreneurial Mindset, and Social/Diversity Awareness.
NC.CSKL 101 21ST CENTURY CAREER SKILLS I
10.00 – 16.00 hours
Provides training in the following career skills, also known as “soft skills”: adaptability, self-awareness, digital fluency, communication, and collaboration.
NC.CSKL 102 21ST CENTURY CAREER SKILLS II
10.00 – 16.00 hours
Provides training in the following career skills, also known as “soft skills”: empathy, analysis/solution mindset, resilience, entrepreneurial mindset, and social/diversity awareness.
Registration Instructions
To register for these courses, you must be an existing student or apply to be a student at the college.
Certificate of Completion: Essential Workforce Skills for Health Professions
Provides training to ensure the delivery of high-quality care in the health professions. An emphasis will be placed on implicit bias and how it affects daily life in various settings, communication strategies, workplace ethics and professionalism, managing stress, health profession employability skills, and self-reflection for lifelong learning and growth.
NC.CSKL 024 IMPLICIT BIAS TRAINING
5.00 – 8.00 hours
Explores what constitutes implicit bias and how it affects daily life in various settings, including the workplace. Includes self-reflection and identifying strategies to counter implicit bias.
NC.HLTH 011 HEALTH PROFESSIONS WORKFORCE SKILLS
8.00 - 12.00 hours
Provides training to ensure the delivery of high-quality care in the health professions. An emphasis will be placed on communication strategies, workplace ethics and professionalism, managing stress, health profession employability skills, and self-reflection for lifelong learning and growth.
Registration Instructions
To register for these courses, you must be an existing student or apply to be a student at the college.