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Career Skills

career skills

Choose from over 20 different courses supporting students in business, management, and other related support services skills. Earn any of nine different certificates when combining like courses. 

Course and Certificate Information

  • Earners of this certificate have demonstrated effective and professional business writing skills using appropriate business tone, organization, formatting, word choice and persuasion. They have learned the art of matching the delivery channel (email, letter, memo or text) to the message type and situations. Earners have gained a deeper understanding of time management tools, critical thinking techniques, and problem solving strategies.
    • NC.CSKL 001 - Time Management: Participants explore time management strategies and tools for effectively managing expanding workloads, shifting priorities, and increasing demands.
    • NC.CSKL 002 - Business Writing in the Technology Age: In this course, students will develop effective and professional business writing skills for electronic and hard-copy communication using business tone, organization and formatting, word choice, and persuasion.
    • NC.CSKL 003 - Critical Thinking, Problem Solving, and Decision Making: Develop analytical thinking, decision-making, and problem-solving techniques. Apply judgment and insight to break problems into component parts and apply deductive reasoning. 
  • Earners of this certificate have developed a deep understanding of communication skills and how they relate to quality customer service. Additionally, earners understand different personality styles and how to adapt to each. They are able to provide strategic customer service recommendations based on their classroom experience as well as demonstrate collaborative problem solving.

    • NC.CSKL 004 - Customer Service: Apply strategies to retain a valuable customer base, diffuse difficult situations, and earn repeat business. Topics include active listening skills, creative problem-solving, steps to diffuse angry customers.
    • NC.CSKL 005 - Negotiation: Analyze the conflict cycle and practice skills to diffuse conflict at each stage. Skills include reframing, neutralizing language, discovering of interests, and leveraging innovative solutions through a collaborative negotiation process. 
    • NC.CSKL 006 - Personality Styles: Exploration of participants' own behaviors and personality styles, while learning to adapt to be effective with other personality styles. Emphasis is placed on dealing with difficult relationships and communicating in a way that matches the needs of all involved.
  • Earners of this certificate have demonstrated an understanding of delegation, communication, time-management and motivation techniques and skills needed for a successful manager.

    • NC.CSKL 007 - Successfully Managing and Developing People: Learn and apply the communication, delegation, and motivational skills needed to be an effective manager or supervisor.
    • NC.CSKL 008 - Workplace Communication Strategies: Participants assess and optimize current workplace communication skills by building a communication toolkit to forward their career and learn to illustrate clear verbal and nonverbal messages. 
  • The Career Strategist Certificate trains students to develop the skills needed to gain an accurate understanding of their strengths, interests, abilities and work values. Students also develop the skills to combine personal characteristics with career information to improve their skills at seeking, obtaining, maintaining and changing jobs. Each related course is designed and taught by a career counselor to improve the career development competencies required for strategic career decision making.

    • NC.CSKL 009 - Personalized Career Planning: This course focuses on the assessment of strengths, interests, and abilities in the context of career and education planning. Students will explore their own decision-making styles and apply decision-making models to their career planning process. 
    • NC.CSKL 010 - Strategic Job Search: Apply an effective career strategy through implementation of personalized career planning techniques, assessment of occupational information, social media networking, and relationship marketing. This class is designed to help students develop and implement a strategic career and job search plan. Students will learn about sources of occupational information and how to utilize this information in the career planning and job search process. 
    • NC.CSKL 011 - LinkedIn for Business: Participants learn how to effectively utilize LinkedIn to develop business through relationship marketing. Students will learn techniques for optimization of company profile, development of content that engages a target audience, building a professional brand, and marketing a company. 
  • The Career and Lifestyle Exploration Certificate allows students to assess and understand their strengths, interests, abilities and work values. Students will use this knowledge to explore a career of interest through a job shadowing experience and interview. Each related course is designed and taught by a career counselor to improve the career development competencies required for strategic career exploration.

    • NC.CGSL-004 - Career Exploration: Provides students with career exploration techniques. Emphasis is placed on selecting a career based on self-examination of interest, values, abilities, and personality through assessment inventories, skill exercises, and career research. 
    • NC.CSKL 012 - Job Shadowing: Explore a specific career of interest by observing an employee perform their work duties at their place of employment. Provides realistic career information that will aid students in making career choices.
  • Earners of this certificate have demonstrated the fundamental principles of workplace communication, including effective listening, rapport building, and persuasive communication strategies for leadership. They have also identified and utilized technological tools to build a professional online presence and collaborate with others online and in person. Earners have gained a deeper understanding of navigating workplace communication challenges to create more positive outcomes.

    • NC.CSKL 008 - Work Place Communication Strategies: Participants assess and optimize current workplace communications skills by building a communication toolkit to forward their career and learn to illustrate clear verbal and nonverbal messages.
    • NC.CSKL 014 - Public Speaking in the Workplace: Examines the skills needed to organize and deliver effective workplace presentations. Emphasis will be placed on speech preparation, techniques for public speaking, and common presentations in the workplace.
    • NC.CSKL 016 - Digital Fluency: Identify and utilize the technological tools needed to build a professional online presence. Develop the skills needed to become more comfortable with the technology being used for researching, collaborating, and communicating online.
  • Earners of this certificate have demonstrated empathetic strategies and good listening skills to build strong connections with customers, clients, and co-workers from diverse backgrounds and differing points of view. They have also identified and applied strategies for becoming more adaptable and managing stress in the modern workplace. Earners have gained a deeper understanding of the distinct advantages to having diversity in the workplace.

    • NC.CSKL 015 - Adaptability: Identify and develop strategies for becoming more adaptable and managing stress in the modern workplace and developing needed career skills. 
    • NC.CSKL 017 - Empathy: Examine the importance of empathy in relationships and collaborations. Emphasis is placed on building strong connections and utilizing good listening skills to understand the needs of customers and co-workers from differing points of view.
    • NC.CSKL 021 - Social/Diversity-Awareness: Develop an understanding of diversity in the workplace including gender, sexual orientation, ethnicity, age, and disability. Understand and explore cultural and generational differences and its distinct advantage to the modern workplace.
  • The Survive and Thrive in the Workplace Certificate trains students to develop the skills needed to embrace failure, reflect on mistakes, and take corrective action to remain competitive in the modern workplace. Students also develop the skills needed to embrace an entrepreneurial mindset and apply leadership skills to manage projects, propose ideas, and create value for an organization.

    Certificate Student Learning Outcome: Students will be able to apply effective strategies for embracing more of an entrepreneurial mindset and increasing self-awareness and resilience in the workplace.

    • NC.CSKL 018 - Entrepreneurial Mindset: Apply effective strategies for embracing more of an entrepreneurial mindset and increasing self-awareness and resilience in the workplace. Develop and apply techniques for building new skills to differentiate oneself in the workforce marketplace. Emphasis is placed on developing the skills needed to manage projects, propose ideas, and create value for an organization.
    • NC.CSKL 019 - Resilience: Develop the resilience needed to have a healthy relationship with failure and remain competitive in the modern workplace. Emphasis is placed on embracing momentary failure and exploring techniques to learn from setbacks and continue to move forward. 
    • NC.CSKL 020 - Self-Awareness: Explore the link between personality and preferred work environment. Build self-awareness by interpreting and applying personality results to educational, personal, and career goals. 
  • Earners of this certificate have identified and demonstrated the appropriate Mental Health First Aid action plan for individuals who may be experiencing a mental health problem and crisis including connecting individuals to professional resources. They have also demonstrated empathetic strategies and good listening skills to build strong connections with customers, clients, and co-workers from diverse backgrounds and differing points of view. Earners have gained a deeper understanding of the importance of empathy, good listening skills, and appropriately navigating mental health issues in the workplace.

    • NC.CSKL 013 - Mental Health First Aid in the Workplace: Learn how to identify the risk factors and warning signs of mental health problems and how to respond appropriately. Upon successful completion of this course, students will receive a Mental Health First Aid Certificate. 
    • NC.CSKL 017 - Empathy: Examine the importance of empathy in relationships and collaborations. Emphasis is placed on building strong connections and utilizing good listening skills to understand the needs of customers and co-workers from differing points of view. 
  • SECTION #

    COURSE

    TITLE

    FORMAT

    TIMES

    DATES

    FACULTY 

    61794 NC.CSKL-003  Critical Thinking (Problem Solving)  100% Online Online 5/9/22 - 5/22/22 Haiduk-Pollack, C

    61800

    NC.CSKL-006 Personality 100% Online Online 5/9/22 - 5/22/22 Francis, J

    61804

    NC.CSKL-008  Workplace Comm Strategies 100% Online Online 4/25/22 - 5/8/22 Haiduk-Pollack, C

    65217

    NC.CSKL-013 Mental Health

    Valencia Campus

    UCEN-210

    8:00AM - 12:00PM

    12:30PM - 4:30PM

    5/14/22  Freund, G

    61809

    NC.CSKL-016  Digital Fluency  100% Online Online 5/9/22 - 5/22/22  Issa, Y

    61810

    NC.CSKL-017  Empathy 100% Online Online 4/25/22 - 5/8/22 Haiduk-Pollack, C

    61811

    NC.CSKL-018  Entrepreneurial Mindset 100% Online Online 4/25/22 - 5/8/22  Issa, Y

    61813

    NC.CSKL-020 Self-Awareness 100% Online Online 5/9/22 - 5/22/22 Srapyan, G

    61814

    NC.CSKL-021 Social-Diversity Awareness 100% Online Online 5/9/22 - 5/22/22  Issa, Y
  • SECTION #

    COURSE

    TITLE

    FORMAT

    TIMES

    DATES

    FACULTY 

    Days

    62695

    NC.CSKL-001 Time Management 100% Online Online 6/6/22 - 6/19/22 Rieck, G Online
    65292 NC.CSKL-001 Time Management Online / Zoom 5:00PM - 6:00PM 6/13/22 - 7/11/22 Ryan, J M W
    62696 NC.CSKL-002 Bus Writing in the Tech Age 100% Online Online 6/22/22 - 7/01/22 Haglund, K Online
    62697 NC.CSKL-003 Critical Thinking (Prob Solv) 100% Online Online 7/5/22 - 7/17/22 Rieck, G Online
    62698 NC.CSKL-004 Customer Service 100% Online Online 6/6/22 - 6/19/22 Issa, Y Online
    62699 NC.CSKL-005 Negotiation 100% Online Online 6/22/22 - 07/01/22 Francis, J Online
    62700 NC.CSKL-006 Personality Styles 100% Online Online 7/5/22 - 7/17/22 Issa, Y Online
    62701 NC.CSKL-007 Successfly Mangng & Dev People  100% Online Online 6/6/22 - 7/17/22 Issa, Y Online
    62702 NC.CSKL-008 Workplace Commun Strategies 100% Online Online 6/22/22 - 7/1/22 Issa, Y Online
    62703 NC.CSKL-009 Personalized Career Planning 100% Online Online 7/5/22 - 7/17/22 Martinez, G Online
    62704 NC.CSKL-010 Strategic Job Search 100% Online Online 7/18/22 - 7/31/22 Ortega, A Online
    62705 NC.CSKL-011 LinkedIn For Business 100% Online Online 8/1/22 - 8/14/22 Brown, K Online
    65452 NC.CSKL-013 Mental Hlth-First Aid Workpl Online / Zoom

    8:00AM 12:00PM

    12:30PM 4:30PM

    8/20/22 TBA

    SAT

    SAT

    62706 NC.CSKL-015 Adaptability 100% Online Online 7/5/22 - 7/17/22 Haglund, K Online
    62707 NC.CSKL-016 Digital Fluency 100% Online Online 7/18/22 - 7/31/22 Haiduk-Pollack Online
    62708 NC.CSKL-017 Empathy 100% Online Online 7/5/22 - 7/17/22 Rieck, G Online
    62709 NC.CSKL-018 Entrepreneurial Mindset 100% Online Online 7/18/22 - 7/31/22 Issa, Y Online
    62710 NC.CSKL-019 Resilience 100% Online Online 8/1/22 - 8/14/22 Rieck, G Online
    62711 NC.CSKL-020 Self-Awareness 100% Online Online 8/1/22 - 8/14/22 Rieck, G Online
    62712 NC.CSKL-021 Social-Diversity Awareness 100% Online Online 8/1/22 - 8/14/22 Issa, Y Online
  • SECTION #

    COURSE

    TITLE

    FORMAT

    TIMES

    DATES

    FACULTY 

    Days

    65441

    NC.CSKL-001 Time Management TBA TBA 09/06/22 - 09/18/22 TBA TBA
    65442 NC.CSKL-002 Bus Writing in the Tech Age TBA TBA 09/19/22 - 10/02/22 Haglund, K TBA
    67007 NC.CSKL-002 Bus Writing in the Tech Age ONLINE 05:00PM - 6:00PM 08/15/22 - 09/12/22 Ryan, J M W
    65443 NC.CSKL-003 Critical Thinking (Prob Solv) TBA TBA 10/03/22 - 10/16/22 Haiduk-Pillack TBA
    65444 NC.CSKL-004 Customer Service TBA TBA 09/06/22 - 09/18/22 Tubb, L TBA
    65445 NC.CSKL-005 Negotiation TBA TBA 09/19/22 - 10/02/22 Francis, J TBA
    65446 NC.CSKL-006 Personality Styles TBA TBA 10/03/22 - 10/16/22 Issa, J TBA
    67014 NC.CSKL-006 Personality Styles ONLINE 5:00PM - 6:00PM 11/17/22 - 11/30/22 Lieberman, B M W
    65447 NC.CSKL-007 Successfly Mangng & Dev People  TBA TBA 09/06/22 - 09/18/22 Issa, Y TBA
    67009 NC.CSKL-007 Successfly Mangng & Dev People  ONLINE 5:00PM - 6:00PM 09/19/22 - 10/02/22 Ryan, J MW
    65448 NC.CSKL-008 Workplace Commun Strategies TBA TBA 09/19/22 - 10/02/22 Issa, Y TBA
    67012 NC.CSKL-008 Workplace Commun Strategies ONLINE 5:00PM - 6:00PM 10/10/22 - 11/02/22 Lieberman, B M W
    65449 NC.CSKL-009 Personalized Career Planning TBA TBA 10/03/22 - 10/16/22 TBA TBA
    67012 NC.CSKL-009 Personalized Career Planning ONLINE 5:00PM - 6:00PM 10/17/22 - 11/09/22 Ryan, J ONLINE
    65450 NC.CSKL-010 Strategic Job Search TBA TBA 10/17/22 - 10/30/22 TBA TBA
    67013 NC.CSKL-010 Strategic Job Search ONLINE 5:00PM - 6:00PM 11/14/22 - 12/07/22 Ryan, J M W
    65451 NC.CSKL-011 LinkedIn For Business TBA TBA 10/31/22 - 11/13/22 TBA TBA
    65453 NC.CSKL-014 Public Speaking TBA TBA 10/17/22 - 10/30/22 TBA TBA
    65454 NC.CSKL-015 Adaptability TBA TBA 10/24/22 - 11/06/22 Haglund, K TBA
    65455 NC.CSKL-016 Digital Fluency TBA TBA 11/07/22 - 11/20/22 Issa, Y TBA
    67010 NC.CSKL-016 Digital Fluency ONLINE 5:00PM - 6:00PM 09/12/22 - 10/05/22 Lieberman, B M W
    65456 NC.CSKL-017 Empathy TBA TBA 11/07/22 - 11/20/22 TBA TBA
    65457 NC.CSKL-018 Entrepreneurial Mindset TBA TBA 10/17/22 - 10/30/22 Issa, Y TBA
    65458 NC.CSKL-019 Resilience TBA TBA 11/07/22 - 11/20/22 TBA TBA
    65459 NC.CSKL-020 Self-Awareness TBA TBA 11/28/22 - 12/09/22 TBA TBA
    65460 NC.CSKL-021 Social-Diversity Awareness TBA TBA 11/28/22 - 12/09/22 Issa, Y TBA

 

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