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Career Skills

career skills

Choose from over 20 different courses supporting students’ in business, management, and other related support services skills. Earn any of nine different certificates when combining like courses. 

Course and Certificate Information

  • Certificate of Completion: Workplace Essentials Earners of this certificate have demonstrated effective and professional business writing skills using appropriate business tone, organization, formatting, word choice and persuasion. They have learned the art of matching the delivery channel (email, letter, memo or text) to the message type and situations. Earners have gained a deeper understanding of time management tools, critical thinking techniques, and problem solving strategies.

    Certificate Student Learning Outcome: Students will be able to apply effective strategies in time and workload management, business writing, and analytical thinking techniques.

    • NC.CSKL 001 - Time Management: Participants explore time management strategies and tools for effectively managing expanding workloads, shifting priorities, and increasing demands.
    • NC.CSKL 002 - Business Writing in the Technology Age: In this course, students will develop effective and professional business writing skills for electronic and hard-copy communication using business tone, organization and formatting, word choice, and persuasion.
    • NC.CSKL 003 - Critical Thinking, Problem Solving, and Decision Making: Develop analytical thinking, decision-making, and problem-solving techniques. Apply judgment and insight to break problems into component parts and apply deductive reasoning. 
  • Certificate of Completion: Customer Relations Earners of this certificate have developed a deep understanding of communication skills and how they relate to quality customer service. Additionally, earners understand different personality styles and how to adapt to each. They are able to provide strategic customer service recommendations based on their classroom experience as well as demonstrate collaborative problem solving.

    Certificate Student Learning Outcome: Students will be able to evaluate effective strategies in customer relations through creative problem solving, collaborative negotiation process tools, and effective communication for a variety of personality styles.

    • NC.CSKL 004 - Customer Service: Apply strategies to retain a valuable customer base, diffuse difficult situations, and earn repeat business. Topics include active listening skills, creative problem solving, steps to defuse angry customers.
    • NC.CSKL 005 - Negotiation: Analyze the conflict cycle and practice skills to diffuse conflict at each stage. Skills include reframing, neutralizing language, discovering of interests, and leveraging innovative solutions through a collaborative negotiation process. 
    • NC.CSKL 006 - Personality Styles: Exploration of participants' own behaviors and personality styles, while learning to adapt to be effective with other personality styles. Emphasis is placed on dealing with difficult relationships and communicating in a way that matches the needs of all involved.
  • Certificate of Completion: Management Tool Box Earners of this certificate have demonstrated an understanding of delegation, communication, time management and motivation techniques and skills needed for a successful manager.

    Certificate Student Learning Outcome: Students will be able to distinguish effective management skills through techniques in communication, delegation, and motivational skills

    • NC.CSKL 007 - Successfully Managing and Developing People: Learn and apply the communication, delegation, and motivational skills needed to be an effective manager or supervisor.
    • NC.CSKL 008 - Workplace Communication Strategies: Participants assess and optimize current workplace communication skills by building a communication toolkit to forward their career and learn to illustrate clear verbal and nonverbal messages. 
  • Certificate of Completion: Career Strategist The Career Strategist Certificate trains students to develop the skills needed to gain an accurate understanding of their strengths, interests, abilities and work values. Students also develop the skills to combine personal characteristics with career information to improve their skills at seeking, obtaining, maintaining and changing jobs. Each related course is designed and taught by a career counselor to improve the career development competencies required for strategic career decision making.

    Certificate Student Learning Outcome: Students will be able to apply an effective career strategy through implementation of personalized career planning techniques, assessment of occupational information, social media networking, and relationship marketing

    • NC.CSKL 009 - Personalized Career Planning: This course focuses on the assessment of strengths, interests, and abilities in the context of career and education planning. Students will explore their own decision-making styles and apply decision-making models to their career planning process. 
    • NC.CSKL 010 - Strategic Job Search: Apply an effective career strategy through implementation of personalized career planning techniques, assessment of occupational information, social media networking, and relationship marketing. This class is designed to help students develop and implement a strategic career and job search plan. Students will learn about sources of occupational information and how to utilize this information in the career planning and job search process. 
    • NC.CSKL 011 - LinkedIn for Business: Participants learn how to effectively utilize LinkedIn to develop business through relationship marketing. Students will learn techniques for optimization of company profile, development of content that engages a target audience, building a professional brand, and marketing a company. 
  • Certificate of Completion: Career and Lifestyle Exploration The Career and Lifestyle Exploration Certificate allows students to assess and understand their strengths, interests, abilities and work values. Students will use this knowledge to explore a career of interest through a job shadowing experience and interview. Each related course is designed and taught by a career counselor to improve the career development competencies required for strategic career exploration.

    Certificate Student Learning Outcome: Students will be able to utilize the results of a career planning assessment and identify the work duties, skills needed, and advantages and disadvantages of a specific career of interest.

    • NC.CGSL-004 - Career Exploration: Provides students with career exploration techniques. Emphasis is placed on selecting a career based on self-examination of interest, values, abilities, and personality through assessment inventories, skill exercises, and career research. 
    • NC.CSKL 012 - Job Shadowing: Explore a specific career of interest by observing an employee perform their work duties at their place of employment. Provides realistic career information that will aid students in making career choices.
  • Certificate of Completion: Fundamentals of Communication Earners of this certificate have demonstrated the fundamental principles of workplace communication, including effective listening, rapport building, and persuasive communication strategies for leadership. They have also identified and utilized technological tools to build a professional online presence and collaborate with others online and in person. Earners have gained a deeper understanding of navigating workplace communication challenges to create more positive outcomes.

    Certificate Student Learning Outcome: Students will be able to apply effective techniques for building an online presence and navigating workplace communication challenges in person and online.

    • NC.CSKL 008 - Work Place Communication Strategies: Participants assess and optimize current workplace communications skills by building a communication toolkit to forward their career and learn to illustrate clear verbal and nonverbal messages.
    • NC.CSKL 014 - Public Speaking in the Workplace: Examines the skills needed to organize and deliver effective workplace presentations. Emphasis will be placed on speech preparation, techniques for public speaking, and common presentations in the workplace.
    • NC.CSKL 016 - Digital Fluency: Identify and utilize the technological tools needed to build a professional online presence. Develop the skills needed to become more comfortable with the technology being used for researching, collaborating, and communicating online.
  • Certificate of Completion: Mindful Coworker Earners of this certificate have demonstrated empathetic strategies and good listening skills to build strong connections with customers, clients, and co-workers from diverse backgrounds and differing points of view. They have also identified and applied strategies for becoming more adaptable and managing stress in the modern workplace. Earners have gained a deeper understanding of the distinct advantages to having diversity in the workplace.

    Certificate Student Learning Outcome: Students will be able to apply effective strategies for becoming more adaptable, increasing empathy, and identifying the distinct advantages to having diversity in the workplace.

    • NC.CSKL 015 - Adaptability: Identify and develop strategies for becoming more adaptable and managing stress in the modern workplace and developing needed career skills. 
    • NC.CSKL 017 - Empathy: Examine the importance of empathy in relationships and collaborations. Emphasis is placed on building strong connections and utilizing good listening skills to understand the needs of customers and co-workers from differing points of view.
    • NC.CSKL 021 - Social/Diversity-Awareness: Develop an understanding of diversity in the workplace including gender, sexual orientation, ethnicity, age, and disability. Understand and explore cultural and generational differences and its distinct advantage to the modern workplace.
  • Certificate of Completion: Survive and Thrive in the Workplace The Survive and Thrive in the Workplace Certificate trains students to develop the skills needed to embrace failure, reflect on mistakes, and take corrective action to remain competitive in the modern workplace. Students also develop the skills needed to embrace an entrepreneurial mindset and apply leadership skills to manage projects, propose ideas, and create value for an organization.

    Certificate Student Learning Outcome: Students will be able to apply effective strategies for embracing more of an entrepreneurial mindset and increasing self-awareness and resilience in the workplace.

    • NC.CSKL 018 - Entrepreneurial Mindset: Apply effective strategies for embracing more of an entrepreneurial mindset and increasing self-awareness and resilience in the workplace. Develop and apply techniques for building new skills to differentiate oneself in the workforce marketplace. Emphasis is placed on developing the skills needed to manage projects, propose ideas, and create value for an organization.
    • NC.CSKL 019 - Resilience: Develop the resilience needed to have a healthy relationship with failure and remain competitive in the modern workplace. Emphasis is placed on embracing momentary failure and exploring techniques to learn from setbacks and continue to move forward. 
    • NC.CSKL 020 - Self-Awareness: Explore the link between personality and preferred work environment. Build self-awareness by interpreting and applying personality results to educational, personal, and career goals. 
  • Certificate of Completion: Navigating Mental Health Issues in the Workplace Earners of this certificate have identified and demonstrated the appropriate Mental Health First Aid action plan for individuals who may be experiencing a mental health problem and crisis including connecting individuals to professional resources. They have also demonstrated empathetic strategies and good listening skills to build strong connections with customers, clients, and co-workers from diverse backgrounds and differing points of view. Earners have gained a deeper understanding of the importance of empathy, good listening skills, and appropriately navigating mental health issues in the workplace.

    Certificate Student Learning Outcome: Students will be able to identify and demonstrate empathetic strategies, good listening skills, and the appropriate Mental Health First Aid action plan for individuals who may be experiencing a mental health problem or crisis.

    • NC.CSKL 013 - Mental Health First Aid in the Workplace: Learn how to identify the risk factors and warning signs of mental health problems and how to respond appropriately. Upon successful completion of this course, students will receive a Mental Health First Aid Certificate. 
    • NC.CSKL 017 - Empathy: Examine the importance of empathy in relationships and collaborations. Emphasis is placed on building strong connections and utilizing good listening skills to understand the needs of customers and co-workers from differing points of view. 
  • SECTION #

    COURSE

    TITLE

    FORMAT

    TIMES

    DATES

    FACULTY ORIENTATION LETTER

    58159

    NC.CSKL-020 Self-Awareness 100% Online Online 11/29/21 to 12/11/21 G. Srapyan

    58160

    NC.CSKL-021 Social-Diversity Awareness 100% Online Online 11/29/21 to 12/11/21 Y. Issa
  • SECTION #

    COURSE

    TITLE

    FORMAT

    TIMES

    DATES

    FACULTY 

    58916

    NC.CSKL-001 Time Management 100% Online Online 1/3/22 to 1/8/22 Rieck, G

    58917

    NC.CSKL-002  Bus Writing in the Tech Age 100% Online Online 1/10/22 to 1/15/22 Haglund, K

    61716

    NC.CSKL-003  Critical Thinking (Problem Solving) Zoom/Canvas

    M,W

    5:00PM - 6:00PM

    1/3/22 to 1/31/22 Lieberman, B
    58918 NC.CSKL-003  Critical Thinking (Problem Solving)  100% Online Online 1/18/22 to 1/22/22 Rieck, G

    58919

    NC.CSKL-004  Customer Service 100% Online Online 1/3/22 to 1/8/22 Issa, Y

    58920

    NC.CSKL-005  Negotiation 100% Online Online 1/10/22 to 1/15/22 Francis, J

    58921

    NC.CSKL-006  Personality Styles 100% Online Online 1/18/22 to 1/22/22 Issa, Y

    58922

    NC.CSKL-007 Success management & Dev People 100% Online Online 1/10/22 to 1/15/22

    Issa, Y

    58923

    NC.CSKL-008  Workplace Comm Strategies 100% Online Online 1/18/22 to 1/22/22 Issa, Y

    58924

    NC.CSKL-015  Adaptability 100% Online Online 1/18/22 to 1/22/22  Haglund, K

    58925

    NC.CSKL-016  Digital Fluency  100% Online Online 1/31/22 to 2/5/22  Haiduk-Pollack, C

    58926

    NC.CSKL-017  Empathy 100% Online Online 1/24/22 to 1/29/22 Rieck, G

    58927

    NC.CSKL-018  Entrepreneurial Mindset 100% Online Online 1/18/22 to 1/22/22  Issa, Y

    58928

    NC.CSKL-019 Resilience 100% Online Online 1/24/22 to 1/29/22 Rieck, G

    58929

    NC.CSKL-020 Self-Awareness 100% Online Online 1/31/22 to 2/5/22 Rieck, G

    58930

    NC.CSKL-021 Social-Diversity Awareness 100% Online Online 1/31/22 to 2/5/22  Issa, Y

 

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