Noncredit Career Skills

Course and Certificate Information

• Certificate of Completion: Workplace Essentials
  Earners of this certificate have demonstrated effective and professional business writing skills using appropriate business tone, organization, formatting, word choice and persuasion. They have learned the art of matching the delivery channel (email, letter, memo or text) to the message type and situations. Earners have gained a deeper understanding of time management tools, critical thinking techniques, and problem solving strategies.

  • NC.CSKL 001 TIME MANAGEMENT: 5.00 – 8.00 hours Participants explore time management strategies and tools for effectively managing expanding workloads, shifting priorities, and increasing demands.
  • NC.CSKL 002 BUSINESS WRITING IN THE TECHNOLOGY AGE: 5.00 – 8.00 hours In this course, students will develop effective and professional business writing skills for electronic and hard-copy communication using business tone, organization and formatting, word choice, and persuasion.
  • NC.CSKL 003 CRITICAL THINKING, PROBLEM SOLVING, AND DECISION MAKING: 5.00 – 8.00 hours Develop analytical thinking, decision-making, and problem-solving techniques. Apply judgment and insight to break problems into component parts and apply deductive reasoning. 
• Certificate of Completion: Customer Relations

  Earners of this certificate have developed a deep understanding of communication skills and how they relate to quality customer service. Additionally, earners understand different personality styles and how to adapt to each. They are able to provide strategic customer service recommendations based on their classroom experience as well as demonstrate collaborative problem solving.

  • NC.CSKL 004 CUSTOMER SERVICE: 8.00 – 24.00 hours Apply strategies to retain a valuable customer base, diffuse difficult situations, and earn repeat business. Topics include active listening skills, creative problem-solving, steps to diffuse angry customers.
  • NC.CSKL 005 NEGOTIATION: 5.00 – 8.00 hours Analyze the conflict cycle and practice skills to diffuse conflict at each stage. Skills include reframing, neutralizing language, discovering of interests, and leveraging innovative solutions through a collaborative negotiation process. 
  • NC.CSKL 006 PERSONALITY STYLE: 5.00 – 8.00 hours Exploration of participants' own behaviors and personality styles, while learning to adapt to be effective with other personality styles. Emphasis is placed on dealing with difficult relationships and communicating in a way that matches the needs of all involved.
• Certificate of Completion: Management Tool Box

  Earners of this certificate have demonstrated an understanding of delegation, communication, time-management and motivation techniques and skills needed for a successful manager.

  • NC.CSKL 007 SUCCESSFULLY MANAGING AND DEVELOPING PEOPLE: 5.00 – 8.00 hours Learn and apply the communication, delegation, and motivational skills needed to be an effective manager or supervisor.
  • NC.CSKL 008 WORKPLACE COMMUNICATION STRATEGIES: 5.00 – 8.00 hours Participants assess and optimize current workplace communication skills by building a communication toolkit to forward their career and learn to illustrate clear verbal and nonverbal messages. 
• Certificate of Completion: Career Strategist

  The Career Strategist Certificate trains students to develop the skills needed to gain an accurate understanding of their strengths, interests, abilities and work values. Students also develop the skills to combine personal characteristics with career information to improve their skills at seeking, obtaining, maintaining and changing jobs. Each related course is designed and taught by a career counselor to improve the career development competencies required for strategic career decision making.

  • NC.CSKL 009 PERSONALIZED CAREER PLANNING: 5.00 – 8.00 hours This course focuses on the assessment of strengths, interests, and abilities in the context of career and education planning. Students will explore their own decision-making styles and apply decision-making models to their career planning process. 
  • NC.CSKL 010 STRATEGIC JOB SEARCH: 5.00 – 8.00 hours Apply an effective career strategy through implementation of personalized career planning techniques, assessment of occupational information, social media networking, and relationship marketing. This class is designed to help students develop and implement a strategic career and job search plan. Students will learn about sources of occupational information and how to utilize this information in the career planning and job search process. 
  • NC.CSKL 011 LINKEDIN FOR BUSINESS: 5.00 – 8.00 hours Participants learn how to effectively utilize LinkedIn to develop business through relationship marketing. Students will learn techniques for optimization of company profile, development of content that engages a target audience, building a professional brand, and marketing a company. 
• Certificate of Completion: Career and Lifestyle Exploration

  The Career and Lifestyle Exploration Certificate allows students to assess and understand their strengths, interests, abilities and work values. Students will use this knowledge to explore a career of interest through a job shadowing experience and interview. Each related course is designed and taught by a career counselor to improve the career development competencies required for strategic career exploration.

  • NC.CGSL-004 CAREER EXPLORATION: 8.00 – 24.00 hours Provides students with career exploration techniques. Emphasis is placed on selecting a career based on self-examination of interest, values, abilities, and personality through assessment inventories, skill exercises, and career research. 
  • NC.CSKL 012 JOB SHADOWING: 5.00 – 16.00 hours Explore a specific career of interest by observing an employee perform their work duties at their place of employment. Provides realistic career information that will aid students in making career choices.
• Certificate of Completion: Fundamentals of Communication

  Earners of this certificate have demonstrated the fundamental principles of workplace communication, including effective listening, rapport building, and persuasive communication strategies for leadership. They have also identified and utilized technological tools to build a professional online presence and collaborate with others online and in person. Earners have gained a deeper understanding of navigating workplace communication challenges to create more positive outcomes.

  • NC.CSKL 008 WORK PLACE COMMUNICATION STRATEGIES: 5.00 – 8.00 hours Participants assess and optimize current workplace communications skills by building a communication toolkit to forward their career and learn to illustrate clear verbal and nonverbal messages.
  • NC.CSKL 014 PUBLIC SPEAKING IN THE WORKPLACE: 8.00 – 16.00 hours Examines the skills needed to organize and deliver effective workplace presentations. Emphasis will be placed on speech preparation, techniques for public speaking, and common presentations in the workplace.
  • NC.CSKL 016 DIGITAL FLUENCY: 5.00 – 8.00 hours Identify and utilize the technological tools needed to build a professional online presence. Develop the skills needed to become more comfortable with the technology being used for researching, collaborating, and communicating online.
• Certificate of Completion: Mindful Coworker

  Earners of this certificate have demonstrated empathetic strategies and good listening skills to build strong connections with customers, clients, and co-workers from diverse backgrounds and differing points of view. They have also identified and applied strategies for becoming more adaptable and managing stress in the modern workplace. Earners have gained a deeper understanding of the distinct advantages to having diversity in the workplace.

  • NC.CSKL 015 ADAPTABILITY: 5.00 – 8.00 hours Identify and develop strategies for becoming more adaptable and managing stress in the modern workplace and developing needed career skills. 
  • NC.CSKL 017 EMPATHY: 5.00 – 8.00 hours Examine the importance of empathy in relationships and collaborations. Emphasis is placed on building strong connections and utilizing good listening skills to understand the needs of customers and co-workers from differing points of view.
  • NC.CSKL 021 SOCIAL/DIVERSITY-AWARENESS: 5.00 – 8.00 hours Develop an understanding of diversity in the workplace including gender, sexual orientation, ethnicity, age, and disability. Understand and explore cultural and generational differences and its distinct advantage to the modern workplace.
• Certificate of Completion: Survive and Thrive in the Workplace

  The Survive and Thrive in the Workplace Certificate trains students to develop the skills needed to embrace failure, reflect on mistakes, and take corrective action to remain competitive in the modern workplace. Students also develop the skills needed to embrace an entrepreneurial mindset and apply leadership skills to manage projects, propose ideas, and create value for an organization.

  Certificate Student Learning Outcome: Students will be able to apply effective strategies for embracing more of an entrepreneurial mindset and increasing self-awareness and resilience in the workplace.

  • NC.CSKL 018 ENTREPRENEURIAL MINDSET: 5.00 – 8.00 hours Apply effective strategies for embracing more of an entrepreneurial mindset and increasing self-awareness and resilience in the workplace. Develop and apply techniques for building new skills to differentiate oneself in the workforce marketplace. Emphasis is placed on developing the skills needed to manage projects, propose ideas, and create value for an organization.
  • NC.CSKL 019 RESILIENCE: 5.00 – 8.00 hours Develop the resilience needed to have a healthy relationship with failure and remain competitive in the modern workplace. Emphasis is placed on embracing momentary failure and exploring techniques to learn from setbacks and continue to move forward. 
  • NC.CSKL 020 SELF-AWARENESS: 5.00 – 8.00 hours Explore the link between personality and preferred work environment. Build self-awareness by interpreting and applying personality results to educational, personal, and career goals. 
• Certificate of Completion: Navigating Mental Health Issues in the Workplace

  Earners of this certificate have identified and demonstrated the appropriate Mental Health First Aid action plan for individuals who may be experiencing a mental health problem and crisis including connecting individuals to professional resources. They have also demonstrated empathetic strategies and good listening skills to build strong connections with customers, clients, and co-workers from diverse backgrounds and differing points of view. Earners have gained a deeper understanding of the importance of empathy, good listening skills, and appropriately navigating mental health issues in the workplace.

  • NC.CSKL 013 MENTAL HEALTH FIRST AID IN THE WORKPLACE: 8.00 hours  Learn how to identify the risk factors and warning signs of mental health problems and how to respond appropriately. Upon successful completion of this course, students will receive a Mental Health First Aid Certificate. 
  • NC.CSKL 017 EMPATHY: 5.00 – 8.00 hours Examine the importance of empathy in relationships and collaborations. Emphasis is placed on building strong connections and utilizing good listening skills to understand the needs of customers and co-workers from differing points of view. 
• Certificate of Completion: Emerging Leaders

  Examine different leadership styles, strategies for becoming an effective leader, and the impact leadership can have on organizational effectiveness. Emphasis will be placed on attributes of successful leaders, leadership communication skills, and techniques for planning and organizing in today's changing workplace.

  • NC.CSKL 022 EMERGING LEADERS: 10.00 – 16.00 hours Explores different leadership styles and strategies for becoming an effective leader. Emphasis will be placed on self-awareness, identifying strengths, and creating a plan to become an effective leader in the modern workforce.
  • NC.CSKL 023 ORGANIZATIONAL LEADERSHIP: 10.00 – 16.00 hours Analyzes the impact of leadership on organizational effectiveness. Emphasis will be placed on attributes of successful leaders, including interpersonal skills, attitudes, and behaviors, which can facilitate effective leadership within different types of organizations. Designed to provide leadership communication skills and techniques for planning and organizing in today’s changing workplace.
• Certificate of Completion: Fundamentals of Public Communication

  Examine different leadership styles, strategies for becoming an effective leader, and the impact leadership can have on organizational effectiveness. Emphasis will be placed on attributes of successful leaders, leadership communication skills, and techniques for planning and organizing in today's changing workplace.

  • NC.COMM 001 STRATEGIES AND TACTICS OF PUBLIC RELATIONS: 28.00 - 32.00 hours Learn how Public Relations (PR) can be used for small businesses to large organizations. Examines components of a public relations campaign and learn how to write a PR plan and press kit that includes news releases, pitch letters, fact sheets, media alerts, and more.
  • NC.CSKL 014 PUBLIC SPEAKING IN THE WORKPLACE: 8.00 – 16.00 hours Examines the skills needed to organize and deliver effective workplace presentations. Emphasis will be placed on speech preparation, techniques for public speaking, and common presentations in the workplace. 

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