Connecting to a Shared Mailbox

Using Outlook:

1. In Outlook, click 'File', 'Account Settings', 'Account Settings'

2. On the Email tab, Click 'New…'

3. Enter the Shared Mailbox's email address and click 'Connect'.

4. Sign in with your CanyonsID (STAFF\last_f) and password. Provide MFA as required.

5. Click 'Login'.
   
   
6. You should see a message reporting “Account successfully added” and that you need to restart Outlook for the changes to take effect.

7. Click 'Done'.
   
   
8. Click 'Close' on the Account Settings page. 
   • Note: you may not see the newly added account on the 'Email' tab (until you restart Outlook).
     
     
9. Close and open Outlook.
   
   
10. You should now see your shared mailbox in Outlook.

Using Outlook on the Web:

1. Login to https://outlook.cloud.microsoft/mail/ with your College email address.
2. Click on the ‘my account’ icon (top right of page).
3. Select ‘Open another mailbox’.
4. Enter the shared email address and click Open.