Help Desk Support

In an effort to support the District's transition to online education and a growing remote workforce, Computer Support Services will begin providing support in remote formats. This effort is being made out of an abundance of caution in light of concerns about the potential spread of COVID-19. Protecting the health of students and employees remains our top priority, so during remote operations, Computer Support directs anyone seeking support to utilize one of the three communications methods listed below.

Remote Support Hours: 
Monday - Friday 8am-5pm
 

UPDATE: Zoom access and password problems
Zoom Access and Passwords - 4/24/20

 

Zoom Information   Faculty Resources


Contact Us

  1. Send us an email at helpdesk@canyons.edu
  2. Call and leave a message at (661) 362-3953 and a technician will be in contact with you. Please make sure to include contact information in your message.
  3. Connect with us via Zoom: https://intranet.canyons.edu/departments/it/ - You’ll need to login to the intranet to access support.

Quick Vids 

   Short form videos on available online technologies

 

Quick Resources

Instructional Continuity

Canvas

Zoom

OnBase 

Converting Paper Exams to Canvas Quiz

SPSS

 
 

 

Other Training Resources

 


Frequently Asked Questions

How can I access my email from off campus?

To access your email from off campus, please visit 
Staff/Faculty: owa.canyons.edu
Students: mail.my.canyons.edu 

What do I do if I have forgotten my email password? (Faculty/Staff)

Please log into CanyonsID to reset your password.

If you need help with CanyonsID, please click here

What do I do if I have forgotten my 
My Canyons password? (Faculty/Staff)

To reset your my.canyons.edu password please click "Have you forgotten your User Name and/or Password?" link on the log in page and fill out the form. A temporary password will be emailed to you. Log in with your first initial, middle initial (if you have one), and your last name (ie. JASmith). Use the temporary password, and you will be prompted to update your password.

My Canyons FAQ 

What are my login credentials for intranet.canyons.edu?

Your login credentials for the Canyons intranet is the same as your staff email.

Username: lastname_first initial (ie. Smith_J)
Password: (email password) 

How can I improve the Wifi coverage in my house?

IT is recommending a TP-Link N300 Wifi Extender. This can be purchased on Amazon or at a local retailer. 


For additional support, please connect with us on Zoom.

https://intranet.canyons.edu/departments/it/