Help Desk Support
In an effort to support the District's transition to online education and a growing remote workforce, starting Monday, March 23rd Computer Support Services will begin providing support in remote formats. This effort is being made out of an abundance of caution in light of concerns about the potential spread of COVID-19. Protecting the health of students and employees remains our top priority, so during remote operations, Computer Support directs anyone seeking support to utilize one of the three communications methods listed below.
*Note hours of support during this time are Monday-Friday 8:00am - 5:30pm
UPDATE: Zoom updates Security Controls
Zoom Security Controls
Contact Us
- Send us an email at helpdesk@canyons.edu
- Call and leave a message at (661) 362-3953 and a technician will be in contact with you. Please make sure to include contact information in your message.
- Connect with us via Zoom: https://intranet.canyons.edu/offices/css/helpdesksupport.asp - You’ll need to login to the intranet to access support.
Quick Vids
Short form videos on available online technologies
- Combating Zoom Bombing
- New Zoom Security Controls
- Zoom Video Tips
- Zoom Breakout Rooms
- Zoom for Office Communication
- Using Microsoft OneDrive
- Sharing Files in OneDrive
- Adobe Scan Mobile App
- Installing Adobe Products
- Intro to Office365 Web Apps
- Accessing Shared Drives from Home
- More Coming Soon
Quick Resources
Instructional Continuity
- Online resources - Resources for Students/Faculty/Staff
Canvas
- Log into Canvas
- Canvas guides - Canvas 24/7 Faculty Support: 1-833-286-2864
Zoom
- How to sign up for Zoom
- Zoom Client Download
- How to use Zoom
- Using Zoom in Canvas
- Securing your Zoom Room
- ConferZoom Support
- 760-744-1150 ext. 1537, 1554;
- ConferZoom workshop recording
- System Requirements / Recommendations
Converting Paper Exams to Canvas Quiz
- Respondus 4.0 Guides & Instructions
- Respondus 4.0 Download
- Respondus 4.0 License
- Same Login as email:
- Username: staff\lastname_first initial (ie. doe_j)
- Password: (same as email)
SPSS
- SPSS Download
- SPSS License
- Same Login as email:
- Username: staff\lastname_first initial (ie. doe_j)
- Password: (same as email)
Frequently Asked Questions
How can I access my email from off campus?
To access your email from off campus, please visit
Staff/Faculty: owa.canyons.edu
Students: mail.my.canyons.edu
What do I do if I have forgotten my email password? (Faculty/Staff)
Please log into CanyonsID to reset your password.
If you need help with CanyonsID, please click here.
What do I do if I have forgotten my
My Canyons password? (Faculty/Staff)
To reset your my.canyons.edu password please click "Have you forgotten your User Name and/or Password?" link on the log in page and fill out the form. A temporary password will be emailed to you. Log in with your first initial, middle initial (if you have one), and your last name (ie. JASmith). Use the temporary password, and you will be prompted to update your password.
What are my login credentials for intranet.canyons.edu?
Your login credentials for the Canyons intranet is the same as your staff email.
Username: lastname_first initial (ie. Smith_J)
Password: (email password)
For additional support, please connect with us on Zoom.
https://intranet.canyons.edu/offices/css/helpdesksupport.asp