Help Desk Support
In an effort to support the District's transition to online education and a growing remote workforce, starting Monday, March 23rd Computer Support Services will begin providing support in remote formats. This effort is being made out of an abundance of caution in light of concerns about the potential spread of COVID-19. Protecting the health of students and employees remains our top priority, so during remote operations, Computer Support directs anyone seeking support to utilize one of the three communications methods listed below.
*Note hours of support during this time are Monday-Friday 8:00am - 5:00pm
UPDATE: Zoom access and password problems
Zoom Access and Passwords - 4/24/20
Contact Us
- Send us an email at helpdesk@canyons.edu
- Call and leave a message at (661) 362-3953 and a technician will be in contact with you. Please make sure to include contact information in your message.
- Connect with us via Zoom: https://intranet.canyons.edu/departments/it/ - You’ll need to login to the intranet to access support.
Quick Vids
Short form videos on available online technologies
- HowTo Electronic Timesheet (Classified) NEW
- Improving Home Internet Access NEW
- Fixing 90% of Computer Problems! :) NEW
- Combating Zoom Bombing
- New Zoom Security Controls
- Zoom Video Tips
- Zoom for Office Communication
- Zoom Breakout Rooms
- Using Microsoft OneDrive
- Sharing Files in OneDrive
- Accessing Shared OneDrive Files
- Adobe Scan Mobile App
- Installing Adobe Products
- Intro to Office365 Web Apps
- Accessing Shared Drives from Home
- OnBase - Workflow / StatusView Technical Overview NEW
- OnBase - Submit a Pre-Authorization Form (before Supp Services) NEW
- OnBase - Review an Active Form (Pre Auth) NEW
- OnBase - Create a Payment Form (Supp Services) NEW
- More Coming Soon
Quick Resources
Instructional Continuity
- Online resources - Resources for Students/Faculty/Staff
Canvas
- Log into Canvas
- Canvas guides - Canvas 24/7 Faculty Support: 1-833-286-2864
Zoom
- How to sign up for Zoom
- Zoom Client Download
- How to use Zoom
- Using Zoom in Canvas
- Securing your Zoom Room
- ConferZoom Support
- 760-744-1150 ext. 1537, 1554;
- ConferZoom workshop recording
- System Requirements / Recommendations
Converting Paper Exams to Canvas Quiz
- Respondus 4.0 Guides & Instructions
- Respondus 4.0 Download
- Respondus 4.0 License
- Same Login as email:
- Username: staff\lastname_first initial (ie. doe_j)
- Password: (same as email)
SPSS
- SPSS Download Windows
- SPSS Download Mac
- SPSS License Windows/Mac
- Same Login as email:
- Username: staff\lastname_first initial (ie. doe_j)
- Password: (same as email)
- CanyonsID (Staff)
- Office 365 Online
- Office 365 - Download
- Email for Mobile Devices
- My Canyons and Self Service
Frequently Asked Questions
How can I access my email from off campus?
To access your email from off campus, please visit
Staff/Faculty: owa.canyons.edu
Students: mail.my.canyons.edu
What do I do if I have forgotten my email password? (Faculty/Staff)
Please log into CanyonsID to reset your password.
If you need help with CanyonsID, please click here.
What do I do if I have forgotten my
My Canyons password? (Faculty/Staff)
To reset your my.canyons.edu password please click "Have you forgotten your User Name and/or Password?" link on the log in page and fill out the form. A temporary password will be emailed to you. Log in with your first initial, middle initial (if you have one), and your last name (ie. JASmith). Use the temporary password, and you will be prompted to update your password.
What are my login credentials for intranet.canyons.edu?
Your login credentials for the Canyons intranet is the same as your staff email.
Username: lastname_first initial (ie. Smith_J)
Password: (email password)
How can I improve the Wifi coverage in my house?
IT is recommending a TP-Link N300 Wifi Extender. This can be purchased on Amazon or at a local retailer.