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Help Desk Support

Zoom Information   Faculty Resources


Contact Us

(Faculty and Staff Support) 

  1. Email: helpdesk@canyons.edu
  2. Call: (661) 362-3953 
  3. Zoom: https://intranet.canyons.edu/departments/it/ - You’ll need to login to the intranet to access support.

*Note hours of support during this time are Monday-Friday 8:00am - 4:30pm

For Student Support click here.


Quick Vids 

   Short form videos on available online technologies

 

Quick Resources

Zoom Resources

SPSS

Instructional Continuity

Canvas

OnBase 

Converting Paper Exams to Canvas Quiz

 
 

 

Other Training Resources

 


Frequently Asked Questions

How can I access my email from off campus?

To access your email from off campus, please visit 
Staff/Faculty: owa.canyons.edu
Students: mail.my.canyons.edu 

What do I do if I have forgotten my email password? (Faculty/Staff)

Please log into CanyonsID to reset your password.

If you need help with CanyonsID, please click here

What do I do if I have forgotten my 
My Canyons password? (Faculty/Staff)

To reset your my.canyons.edu password please click "Have you forgotten your User Name and/or Password?" link on the log in page and fill out the form. A temporary password will be emailed to you. Log in with your first initial, middle initial (if you have one), and your last name (ie. JASmith). Use the temporary password, and you will be prompted to update your password.

My Canyons FAQ 

What are my login credentials for intranet.canyons.edu?

Your login credentials for the Canyons intranet is the same as your staff email.

Username: lastname_first initial (ie. Smith_J)
Password: (email password) 

How can I improve the Wifi coverage in my house?

IT is recommending a TP-Link N300 Wifi Extender. This can be purchased on Amazon or at a local retailer. 


For additional support, please connect with us on Zoom.

https://intranet.canyons.edu/departments/it/